My wireless network test report indicates "The wireless radio is not functioning. Contact HP support

HP Photosmart Premium All-in-One, Model # C309a...Windows 7, 32-bit.  A Wireless Network Test Report tell me "The wireless radio is not functioning.  Contact HP Support***
***-Critical: action required
Naturally my printer is out of warranty.  Has anyone had experience with this problem.  If so, how did you resolve it?

Is the error message from a diagnostic running on the computer or from the front panel of the c309a?  The page here may help.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Similar Messages

  • Wireless test report states that wireless radio is not functioning - contact HP support. Who/how do

    C309a printer
    Wireless network test report states wireless radio is not functioning.  Contact HP support.  How/who do I contact?

    Hi,
    You may find the local HP Support Center phone number listed below:
    http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Photosmart prem C310. The wireless radio is not functioning. contact HP support

    Hi there, I turned off and unplug my printer as had to move it for a couple of weeks, and now I have put it back and switched it on it will not print.  It will not atomatically contect to internet.  I have checked router and it is fine.  I get the wirelss radio is not functioning message on the network test page.  Please help its sooo frustrating k

    There are no known general issues with the radio in the printer you mention, and the fact that it used to work makes me wonder if it's possible that the radio actually got damanged in the move.
    I would suggest turning the wireless radio off and then back on again and then power cycling the printer and printing the test page. You should be able to reach this option by pressing the wireless icon or the wrench.
    If the issue still occurs, then I would suggest restoring the network defaults (again reachable through the wireless icon or the wrench), powering cycle the printer and printing the test report again.
    If neither of these resolve the issue, then I would be suspicious that the radio is actually no longer working.
    I work for HP.

  • C309a all-in-one printer gets message: wireless radio is not functioning, contact HP support.

    Wireless connectivity lost this morning. Don't know why. When running diagnostics, I get message: The wirelss radio is not functioning. Contact HP support.

    My HP C309a had exactly the same problem.  Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC.  The solution for that fix was to do a solder reflow of the graphics IC.  Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point.  I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

  • Photosmart c309a- 'The wireless radio is not functioning, contact HP support'

    My Photosmart c309a wont connect wirelessly. Upon running the wireless network test, the report states, and I quote "The wireless radio is not functioning. Contact HP support". The report then states the following:
    Wireless on                    PASS
    Wireless working         FAIL
    and everything following that stated as 'not run'.
    Ive searched for other threads on the subject, and the only sloutions I can find are unplug the printer and plug it back in to reset it (made no difference), and try the HP print and san doctor (link was dead, found it manually and didnt work as it cant connect to or even see the printer on the network).
    So the question is, is this a hardware fault, and if so what can be done about it?

    Hello,
    Yes, it is an hardware issue and indicates that the Wireless card is not functional.
    Please call HP Tech Support for further assistance.
    If you are in US , the toll free # is 1-800-474-6836 .
    If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
    Regards,
    Jabzi
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    Regards,
    Jabzi
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  • HP Officejet Pro 8500 A909g-The wireless radio is not functioning Contact HP support.***

    Printer is not being recognized.  Says Radio is not functioning on test report. What should I do?
    Thanks

    Follow the manual to reset the printer back to Factory defaults. Print out another test report to check. Is it still non functioning?
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • Network Test Report indicates that wireless radio is not working. HP Photosmart C309a

    Telephone number for HP Support

    Hi,
    Select your region from the link below, and then follow Technical support after you buy to locate the local phone number:
    http://www8.hp.com/us/en/hp-information/summary/ww​-contact-us.html
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • On a wireless network test report, I get "The wireless radio is not functioning."

    The printer is a Photosmart C309a all-in-one.  I've used this printer for some time and did so wirelessly earlier today.  Upon ordering a print job the printer failed to produce results.  I ran a Network Configuration Page where it showed the printer to be offline with no Active Connection Type.  I then ran a Wireless Network Test report and received the message: "The wireless radio is not functioning.  Contact HP Support."  IS THERE A FIX FOR THIS?
    I reinstalled the printer software on my computer configuring it with a USB connection, in order to be able to use the printer.  I was able to use it with the USB connection but would most definitely prefer a wireless connection.  I also turned off the printer, router and computer and turned them on in the order outlined in the user's manual, but to no avail.  This, of course, I did before reinstalling the software for a USB connection.    

    Hi,
    I afraid the error indicate an an hardware failure..
    You may try using a wired ethernet cable as a workaround, the printer will need to be services in order to repair its wireless card.
    You may find the details to contact HP support by selecting your region and following Technical Support after you buy:
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Wireless network test report says wireless radio is not functioning, c7280

    Wireless does not seem to stay on.  Printed a wireless network test report and it says, "The wireless radio is not functioning. Contact HP support". 

    Let's reset the printer - turn the printer off, hold the # and 6 keys while turning it back on.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • My HP C309A all in one printer wireless radio is not functioning? It says contact HP support.

    using XP SP2 on computer that I want to hook up for wireless printing.  It was working but has stopped working.
    Wireless network test report says the wireless radio is not funcitoning.  Contact HP support. 

    This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Officejet pro 8500A wireless radio is not functioning

    Have an OfficeJet Pro 8500A.  Wireless connection stopped working.  Tried restarting printer, router, and computer per troubleshooting suggestions in manual.  No joy.  Wireless Network Test Report gives a 'Wireless Working' status of 'FAIL'. Troubleshooting results at top of report says "The wireless radio is not functioning. Contact HP Support." 
    I found a solution to this problem in the forum for a C7280.  It is to reset the printer by turning it off, and holding the # and 6 keys while and a bit after turning it on.  Later on, there is a comment by another user saying the reset solution also works for the Officejet 8500. 
    O.K. so I'd like to try reseting my printer, but don't know how to do it.  There are no "keys" on this model.  I've searched through the user guide (searched on the term 'reset' in the PDF version) with no results.  Can anyone help by either telling me how to use the reset feature on the OfficeJet Pro 8500A, or another solution to the wireless radio not functioning problem that I can try?
    Thanks,

    Thank you for your suggestions.  I appreciate your help.
    I had previously verified that the wireless radio was on.  The wireless radio test report confirmed it was on.
    I had not used the network settings reset function as I was focused on looking for a "printer reset" capability.  Based on your suggestion I used the network settings reset and then printed the HP Network Configuration Page.  This confirmed the settings had been reset.  However this test also checks for all available 802.11 networks.  The report shows the number of networks discovered as 0.  Based on this, I'm assuming the wireless is still not working.

  • HP photosmart C309a: Wireless radio is not functioning

    I completed the wireless network test report and the diagnostics summary states that the wireless is not working and there were no wireless networks detected.
    This printer had been originally connected directly to the internet port and had been able to print from all locations in the house wirelessly. Now that the internet connection is not plugged directly into the printer- it is not working. 
    What do I need to do?

    Hello HMeredith,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I understand you are unable to connect wirelessly any longer to your Photosmart C309a model. I would first recommend restoring the network defaults and attempting to connect to your network again.
    On the printer, select Setup Menu, Network, Restore Network defaults-Yes and restart the printer.
    On the printer, select Setup Menu, Network, Advanced Setup, Wireless Radio, turn ON.
    On the printer, select Setup Menu, Network, Advanced Setup, Wireless Setup Wizard (this will search for all the networks in your area, choose your network and enter your SSID (router password) to connect, then the printer will tell you it's connected.
    The printer will display an IP address (ex: 192.168.1.2) so if you input the IP into a web browser, you should be able to reach the embedded webserver (printers webpage) which will show you it's connected to the network.
    Now the printer will be connected to your network.
    If you are still unable to connect to your network or run into any issues, please let me know the details and I will look into this some more for you. Please also include which OS you are running on your computer if further issues arise.
    Here are two links to help you find which OS you are running:
    Which Windows Operating System am I running?
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    Thank you,
    R a i n b o w 7000I work on behalf of HP
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  • I have an HP Photosmart C7250 All-in-one - Test Report - The wireless radio is not functioning

    I have an HP Photosmart C7250 All-in-one and the wireless feature does not work.  When I try to go through the Wireless Setup WIzard, the Test Report indicates the following - "The wireless radio is not functioning.  Contact HP Support".  Can you help me?

    Let's reset the printer.  Turn it off, hold the # and 6 keys while turning it back on.  Go to Setup > Network > Wireless Network Test afterward to see if it worked.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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    I have an HP Photosmart C7250 All-in-one and the wireless feature does not work.  When I try to go through the Wireless Setup WIzard, the Test Report indicates the following - "The wireless radio is not functioning.  Contact HP Support".  Can you help me?
    This question was solved.
    View Solution.

    Let's reset the printer.  Turn it off, hold the # and 6 keys while turning it back on.  Go to Setup > Network > Wireless Network Test afterward to see if it worked.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Can't detect or connect to my wireless network - Diagnostics says wireless radio is not functioning.

    Couldn't print; computer said printer was not connected.  Tried to reconnect to wireless network, couldn't connect.  Ran the Wireless Network Test Report, which said "the wireless radio is not functioning.  Contact HP support."

    Follow the instructions in the manual to reset the printer back to Factory Defaults. Now check the wireless radio status again. If the same, use the front panel to navigate and attempt to enable the wireless radio. Again, check the status after. If it still says it is not functioning, the wireless radio is indeed defective.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

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