My work computer won't access songs from iTunes Match

Here's what happened: I started using iTunes Match about a month ago. I had a 7500+ song library on my Hewlett Packard Windows 7 64bit laptop. I did the matching process and about 3000 songs were unmatched. Match started to upload them and it took forever (I have a slow internet connection at home), so I took a hint from a poster at Apple Support and copied my library to a portable disk which I brought to my office. I tried to get the iTunes on my work computer to recognize the library on the portable disk, but couldn't do it, so I copied the whole library to my hard drive at work, reinstalled iTunes, and it recognized the new library. It then uploaded all my songs in an hour or two.
Then, I decided I didn't want my whole library to be taking up tens of GB of space on my office computer, so I deleted the music portion of the iTunes Media folder--I figured, it will all be available via streaming from iTunes Match, right? Well, it wasn't. Now when I log onto iTunes, all but a very small number of songs are unavailable: they are listed as being in the Library, but when I click on them to stream them, I get the error message "The song "x" could not be used because the original file could not be found. Would you like to locate it?" If I click "Yes", I am taken to the local music library on the work computer, which contains next to nothing.
I have deleted and re-installed iTunes. No help. I have turned off Match and turned it back on. No help. I have updated Match. Nothing.
Any ideas what I'm doing wrong and how to get my work computer iTunes to stream my Match results?

Figured it out! All you have to do is select all songs (from the Edit menu), right click on them and "delete" them. You won't actually delete them, they're still there in the cloud, but now the little download cloud symbol appears and I can stream all my music at work.
One warning--if the cloud download symbol is already there, don't delete the song. Just go through after selecting the songs and de-select any song with a cloud symbol next to it, otherwise it will be deleted from the cloud, too.
I figured this out all on my own with no help from Apple. Typical.

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