My work just bought me a creative cloud subscription to replace my personal one.

My work just bought me a creative cloud subscription to replace my personal one now that I am using a work computor. I am trying to switch over to that license but I am being asked for a Serial Number even though it is a subscription. How to I completely log out of my Adobe ID and then start over with the new ID? Do I have to uninstall everything?

You should be able to Sign Out and then Sign In again with the Adobe Application Manager to switch accounts.

Similar Messages

  • Hey i just bought lightroom5 on creative cloud

    Hey i just bought lightroom5 on creative cloud andi downloaded  lightroom on creative cloud,and it wont open.. im new to photoshop or creative cloud,i dont  how it works. can anyboy help me??

    What is happening and what is your system??

  • Must i uninstall premier pro trial version before i can use the premiere pro ii just bought under the creative cloud business package?

    I had the trial for premier pro. It expired and yesterday I bought the creative cloud business package.
    In the creative cloud desktop app, under premier pro, it says trial expired, and the only option across from it, is to buy. But I already bought the package yesterday, why doesn't it say download or install?
    If I click premier pro it takes me to a box looking for a redemption code? Do I need a redemption code,, if so how to I get one, was it emailed to me?
    Should I uninstall the premier pro I have on the computer at the moment, before I can download the one I just bought? As next to premier pro in manage application it gives an option to uninstall.. I thought it could just unlock the version I have rather then needing to uninstall it and download it again?
    Any help would be greatly appreciated, please
    thank you
    derek

    Hi Derek,
    I can see that you have purchased Creative Cloud for Teams subscription. You will need to invite and accept the invite before you can carry on using the product as a ful version. I can also see that you have sent the invitation to an email address but that invitation has not yet been accepted . If thats the same email address you wish to use , kindly accept the invitation and use the same email address to login to your Creative Cloud Desktop application.
    Cheers,
    Kartikay Sharma

  • My company uses Creative Cloud subscription (Photoshop CC 2014) for one of its photographers and wishes to add another user/install with the same IT account, how can we sign up another user?

    Essentially can we add another user to the existing account and add the new payment for the yearly subscription, I seem to have seen somewhere on your account site(cant remember its not very intuitive) that 2-3 systems can log in with the same credentials.
    How can we set this up without enrolling with yet another email ID, etc.?
    Thanks!

    You can cancel the individual CC & opt for CC for team in which number of seats can be purchased.
    What’s the Difference Between Adobe CC for Teams vs. Individuals? | ProDesignTools
    Creative cloud team vs individual membership
    http://helpx.adobe.com/in/creative-cloud/creative-cloud-teams.html
    Regards
    Rajshree

  • Serial Number Required - Creative Cloud Subscription is Active!

    I am getting very frustrated! I just paid for a Creative Cloud subscription three days ago. I have the Adobe Application Manager on my computer and it is working smoothly for several programs. However, when I try to use Photoshop, it requires me to license the product. I sign in with my Creative Cloud subscriber email, and it asks for a serial number (which, of course, I don't have).
    I've seen lots of people posting about this problem, but no solution. Is Adobe addressing this? Photoshop was one of the main reasons that I got this subscription! I don't want to waste my money on a program I cannot use.
    Any help is greatly appreciated!

    Lets try two more steps to fix the problem.
    First run the Adobe Cleaner Tool.
    You can download it from here http://www.adobe.com/support/contact/cscleanertool.html.
    In the drop-down in the top right select Creative Cloud and then highlight Creative Cloud Installer.
    Now click on the Cleanup selected button.
    Next install the Adobe Application Manager (AAM) for Mac.
    You can get it from here http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774.
    Launch AAM and sign in with your Adobe ID.
    This is removing the Creative Cloud applet that AAM uses and then re-installing AAM. This does not affect the install of Photoshop and Illustrator.

  • Does Adobe Bridge CC require a Creative Cloud Subscription Plan?

    Hi.  We have a few users at our workplace that only require the use of Adobe Bridge CC and not any of the other Adobe CC apps.  Can one simply make an Adobe ID, use it solely to download and install Bridge CC and be able to use Bridge CC (and only Bridge CC) past the typical 30-day trial period WITHOUT signing up for a Creative Cloud subscription plan?  Or does one need to have either an active trial or an active subscription to be able to do this?
    I was under the impression that Adobe Bridge CC was installed and managed separately from the rest of the Adobe CC apps and would be offered standalone for free.  If someone knows these details, I'd love to know too.  Thanks.

    Bridge is nothing more than what used to be Photoshop's File Browser.
    It is not offered for free, and it cannot even be installed or bought by itself.
    You have to buy a single application that comes with it, such as Photoshop CS6, or subscribe to it, or subscribe to a single one of the CC applications, or suites.
    Your impression was wrong.

  • Cancellation of my Creative Cloud Subscription

    Hello
    I'd like to cancel my creative cloud subscription.
    Adobe ID
    [personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
    [This is an open forum, not Adobe support, please do not post personal information]
    Many thanks
    Thomas

    Cancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help

  • Upgrading from just Muse to full Creative Cloud?

    How would I go about doing this? And is it still in the usage agreement that I CANNOT use two computer at the same time with one Creative Cloud subscription? I always have my laptop and desktop running at the same time and switch back and forth. This would be a major PIA and deal breaker.
    Thanks

    Thanks Jeff. I did read through the posts once prior to my posting. I am reading through it again. I apologize for my frustration, Adobe is a great company, I still think that the issue is a little wonky and heavy-handed on Adobe's part. I just see potential issues.
    I think if you buy into CC, those two copies on your two machines should be strictly enforced. I agree. But as long as your two copies are in fact only installed on two machines, Adobe's enforcement of it's EULA should stop there. What if I was to bring in a designer friend, (or maybe a starving student who can't quite yet afford Adobe CS, lol.) to help me with a big project, I bring him in and he uses my equipment to help meet a huge deadline. I am on my laptop and he is working on my desktop. That would be a violation of the EULA? That seems ridiculous.
    It's my software, I pay for monthly. That's like saying, if I hired someone to help me with a construction job, they could not use my tools, they would have to provide their own hammer. Any agency or anywhere I have worked, I don't provide my own tools. Am I the only one who thinks this is bogus?? Do I really get two copies or not? Doesn't feel like it. Feels very heavy-handed on Adobe's part.

  • Have the same problem tried the signing in and out, rebooting, uninstalling and back again nothing is working, on 4th download of creative cloud still coming up with lightroom 5 after signing in anf out, also signing out dowloading and signing in, spent 2

    have the same problem tried the signing in and out, rebooting, uninstalling and back again nothing is working, on 4th download of creative cloud still coming up with lightroom 5 after signing in anf out, also signing out dowloading and signing in, spent 2 days on this, just cannot spend days on trying tricks and hacks

    I  am getting so mad because I cant even sign out OR quit! They are both grayed out. I have the spinning blue wheel in my apps and am trying to fix that but none of the solutions are working.

  • I just download the Adobe Creative Cloud in my computer. As I live in Brazil, the software is in portuguese, but I'd like it in English. Is that possible to change the language? Thanks a lot.

    I just download the Adobe Creative Cloud in my computer. As I live in Brazil, the software is in portuguese, but I'd like it in English. Is that possible to change the language? Thanks a lot.

    CC desktop lists applications as "Up to Date" when they are not
    -http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

  • Need help to cancel by Creative Cloud Subscription and Live Chat does not work

    I need to cancel by Creative Cloud Subscription and Live Chat does not work for me. The the chat only sent me :You are not currently connected to a chat representative. When a representative was online and I can't send my message out.

    Hi Joshua_U,
    I would request you to to perform the steps of cancellation mention in these links
    http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html.
    In case you are still unable to complete it, please inbox me your order number.
    Note-( Any Creative Cloud whose date of purchase is more than 30 days attracts a penalty except if you are opting to exchange it with different type of CC subscription, the order number of the exchange CC is required to fore go the penalty if applicable)
    Regards,
    Rajshree

  • Please, I need help. I´ve just downloaded your adobe creative cloud and now I CAN´T SEE THE DESKK ON MY PC!!!!!

    Please, I need help. I´ve just downloaded your adobe creative cloud and now I CAN´T SEE THE DESKK ON MY PC!!!!!

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I just started my creative cloud subscription and in AI i am trying to convert text to outlines but that command in type is not active!! can anybody tell me why? and what shall I do to activate it? i am using AI in windows 8

    I just started my creative cloud subscription and in AI i am trying to convert text to outlines but that command in type is not active!! can anybody tell me why? and what shall I do to activate it? i am using AI in windows 8

    Maybe look at this thread:
    Create Outlines greyed out when using a certain font

  • I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

    I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

    Hi Arjun and tphc,
    try the solution I found and tested at this other thread:
    http://forums.adobe.com/message/5628798
    I think it could be helpful for you too!
    Cheers,
    Marco

  • Will Adobe indesign cs6 books work with the adobe indesign creative cloud version?

    Will Adobe indesign cs6 books work with the adobe indesign creative cloud version?  Any help would be greatly appreciated.

    I think, this question is a very good one.
    If I have a *.indb document created in CS6, populated with InDesign documents from CS6, what to do, if I want to migrate my workflow to the latest version of InDesign CC-2014?
    Short answer (avoiding trouble and headaches):
    1. Convert all your InDesign documents from CS6 to CC-2014 (*)
    2. Use NEW document file names for all your CC-2014 InDesign file types: *indd, *indt, *indl
    3. Build your *indb documents for CC-2014 anew.
    4. Use NEW document file names for CC-2014 InDesign file type: *indb
    But isn't that a tedious task to do?
    Yes. But fortunately there are some scripts around helping you with the conversion process.
    See Peter Kahrel's website. Especially:
    Free script Batch convert/export InDesign documents | Peter Kahrel
    There are others as well…
    Uwe
    *Before migration of the workflow batch export all InDesign CS6 documents to IDML and PDF.

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