My workflow emails are getting struck in SOST

Hi Guru's,
Workflow emails are getting struck in SOST, when i manually send it it is going to outlook mailbox.
How to automate it ? Do i need to set up some job to run frequently?
regards
Vinay

RSCONN01 - Check this program - this report send the outgoing mails.
is it offline approavl work item held in SOST ?
what is the error message there?
you may need to some piece of configuration to connect your EBP system and mail box in SCOT with help of basis.

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