My Xperia does not recognize My headphones

Please helpme my Sony Xperia z3 does not recognize My headphones. I connect it but I can not Hear nothing on them.

 Settings > apps > all > smartconnect > clear data > restart the phone > if that doesn't work then repair the phone with PCC  PC Companion (PCC)  Bridge (for Mac)   Alternatives on How to backup Xperias http://talk.sonymobile.com/thread/36355 

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