My Z10 are not accepting to update to OS 10.3

Hi, I have a Z10 that refure to update to the new OS 10.3. it now running on OS 10.2.1.3014 and the exact model no. is STL 100-3.
Exactly same with a firend made it to the OS 10.3 while i get every time i try the same msg " your devise has the lastest software"
Can you help?!

Hi and Welcome to the Community!
Based on what you describe, you are trying one of the official/automatic methods. All of those methods are controlled by your carrier as to the OS versions offered to you. If BB has released something new, and your carrier has not approved it, then it simply won't be offered to you, even if it was offered to your friend.
If you wish to bypass your carriers controls and jump ahead, then your choices are Sachesi and AutoLoader.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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