My z10 cannot be unlocked after a while

Hi,
I purchased a blackberry z10 this March with ATT 2-year contract. The major problem with this phone is that after I locked phone, the phone can not be unlocked after a while. The screen of password does not show up. The only way to solve it is to hold the power button and re-boot the phone completely. This is really annoying !
I found there are many complaining about this on the Internet.
To help you debug the problem, there are several ways to reproduce the bug
1. Put your phone in the pocket for about 30 - 60 minutes, then your cannot unlock your phone
2. Make/pick up several calls, wait for some time. Then your cannot unlock your phone
3. Connect to the bluetooth of your car, pick up a call. Then your cannot unlock your phone
This problem is so severe that I missed many important calls. I do not understand why many enterprise choose z10 due to the poor quality.
Or I am so unlucky to get such a bad phone.
Do you have any solution to this?
- Hui

Go to Settings. Then to Display.  Make sure "Allow Gestures when Locked" to be turned to ON.
Without gestures to start up or unlock the phone, the phone has to be unlocked using the top function button. I have no issue with this, but some people find this more difficult to manage.
I found if the keyboard does not come up when swiping up to unlock the phone, I use two fingures side-by-side (two finger up-swip) from the bottom at the Blackberry name moving up will bring out the keyboard.
You can hide the keyboard at any time by holding with a finger on the space-bar for more than 2 to 3 seconds steady and then releasing.
I tried to repeat your problem, and I was not able to.
Jerry G.

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