My Z10 device automatically encrypted all my data and has refused decrypting
Dear team,
kinly help with a solution to this problem. My BB Z10 device has its encryption button 'ON' and has refused to be turned off. On several occassions, i have tried decrypting both the device and SD Card but it refuses. How do i trobleshoot or fix this permanently ? I think its a bug in the system.
regards,
Solved!
Go to Solution.
calli_234 wrote:
Dear team,
kinly help with a solution to this problem. My BB Z10 device has its encryption button 'ON' and has refused to be turned off. On several occassions, i have tried decrypting both the device and SD Card but it refuses. How do i trobleshoot or fix this permanently ? I think its a bug in the system.
regards,
Hi
Could you explain what you mean by "...refused to be turned off..."? Is the ON / OFF button greyed out? Are you getting some message when you are denied decryption?
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