My Zen 4GB player hangs n can't recognized in my compu

Hi everyone, my Zen 4GB player has got problems........
After I hv updated my computer to windows XP Sp3,?the?player?can't recognize in my computer, i hv checked out for the previous posting, however it still can't solve my problems~~
And my player stuck/freeze when the player is power on in the "Rebuilding" mode.......n i tried to go to the recovery mode n tried to "CLEAN UP" / "FORMAT" it, but it still stuck.......
Plz help me....thx

Hi, thx for yr reply....... I hv already used "format all" n "Clean Up" functions.... The player operates normally in "Fomat All" mode, but it stuck when i am?trying in "Clean Up" during the process....i need to press the reset buttom to turn off the player......n it freezes again when i?am trying again?to power on n it goes to the "rebuilding library".....so wut can i do for it's?

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