My zen 4gb wont install on my compute

First of all: I'm sorry if my english is a little?bad..
I have a creative zen 4gb. What's weird is that it installed on my computer without problems at first. Then after a while I uninstalled the software that came with the cd(had some memory problem with my comp.) because I didn't think it was necasary for my Zen to work.
When I plugged the player into the pc again, the gray box with installation of new driver came up, and when I was finished with that, it just said? "a problem occured, the device is not installed".
I reinstalled the software for the player, and it still didn't work.
I don't know what to do! I've tride the troubleshoothing on this page, and to update my usb dri've.
Anyone have any idea what to do?
I also read somewere that wmp could have something to do with it, 'couse I updated to just before the problem occured. If that can be the problem... could someone tell me how I roll windows media back to 0?
Thanx

you should have installed the software first (before plugging in your player).
when you were charging it for the first time, was it working normally (i.e. you've seen the red wallpaper etc.)?

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