My Zen Micro is freezing - help!!

I have had my zen micro for just over a year and have had no problems so far. Tried to turn it on this am but it froze on the creative logo - couldn't turn it off or on. Took the battery out and rebooted it but no joy.
I tried to perform a clean up but it just say scan disk but no progress after 45 mins.
I tried to format and again nothing seemed to happen after 45 mins.
So i tried to download the firmware and the computer is not recongnising the MP3 Player therefore i cannot do anything.
Any ideas??

I hope I'm not late on this!!! But I just posted a thing too about this. Dude!!! I have the exact same problem!!!
I just wana hear my music!:smileytongue: But I first had the regular Zen mp3 thingy I already forgot what it was called. I never dropped it or anything it just froze up on me one day. I went out to eat, turned it off, once we left I tried to turn it back on and nothing! I had to exchange it for a new one so I just got the Zen Micro. So many problems! hah I was doing good for about a couple of months from january until now!!! I've tried everything, recovery mode, I try to plug it in my comp to recharge the battery, nothing!!! It froze while charging usually the light pulses and the battery sign flashes but it all froze. (including the light!) I don't know what else I should do. I already emailed but I really don't want to have to exchange it...again!!!! I don't think Creati've brand likes me. But since it's sunday, I'm going to try and call tomorrow. But usually what do they do with these types of situations? Do they tell you to send it to them to fix it or give you a new one or do I go and return it from where I bought it's It was actually my x-mas gift :smileytongue: taking more time to repair than to listen to.

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My Zen Micro keeps freezing up when i shut it d

as stated in my subject, my Zen micro keeps freezing when i try to shut it off (it stays at the "shutting down player" screen). then, no buttons work and the only thing for me to do is take the battery out and put it back in. Is this happening to anyone else? I sent it back to them last time for this and they said they "fixed" it, but they mailed it back to me with the same problem not repaired. kind of annoying. Does anyone know anything more about this or if i'm doing something wrong when i'm shutting it off (not that I imagine anyone could possibly screw that up, but who knows). Thanks a lot.

What else have you tried? For example, have you worked through the options in Rescue Mode?

Creative Zen Micro 5GB: Freezing on transfers & during playback (Please He

Ok, Here is a problem I am having.
My Zen is freezing no matter what program i use to place music on it.
The transfer will begin and rarely get or 2 songs on but more often it will reach about 30% on the first song, freeze and remain here till i unplug it and go into recovery mode by taking the battery out.
THINGS I HAVE TRIED:
*Changing the firmware (at least 0 times for each firmware available on this site)
*Formatting & Defragging (Don't even get me started how many times)
*Using different software (WMP0, Creative Sync and Every other one included with Creative Zen Micro Explorer)
*Upgrading software
Now i am a qualified electronic repairer and i have dismantled my zen and a friends (whom dropped it and bought a new one) i have from here changed the hard dri've thinking this may be the source of the problem (yes i am aware the warranty is void now but when i placed the battery in the first time i got it the sticker broke) This has done nothing so i have placed the original HD back in.
I have NO idea what to do now!
I can not afford a new mp3 player, have no warranty YET i do have the ability to repair this by myself.
If anyone has ANY suggestions whatsoever i am willing to try them, of course still sensible.
Please PLEASE PLEASE! help me out. i will be gratefully for any help i can get.
-Norb

/being venting
Why does Creative make it so easy to Reload the firmware, and why do soo many people choose this option!?!?!?
/end venting
pdk, your task now is to get your computer to recognize your player. I have a feeling that you are using a v2 firmware. Do you see the words MTP Device anywhere when you connect the player to your computer? If so then follow the steps listed <a href='http://www.nomadness.net/modules.php?name=FAQ&myfaq=yes&id_cat=8&categories =Nomad+Jukebox+Zen#228' target=_blank>here[/url]. Then use the firmware provided on your CD and see if it can recognize your player. You might have problems since you choose the Reload firmare option in Recovery Mode.

Zen Micro 5GB Freezing At Start Up Says "Creative" ,Nothing Wo

Hi everyone,
2 Days ago my Zen Micro 5GB started to work wrong.
It is freezing at start up and I can't do nothing.
I tried to do any option at the Rescue Mode but nothing works, all the options stuck.
I bought my Zen Micro at The USA and I back to my country - Israel.
I don't know what can I do. Please help me!!!.
Yours,
Omer Hatchek.

Omer Hatchek,
You don't have to post multiple thread on the same question. Just a single post will do. Also, as with other peers advise/suggestion, you should contact Asia Customer Support for further assistance on this since you are in Israel now.
Jason

Zen Micro problem need help

Today i was listening to music and my zen micro just froze while playing and no buttons could be pressed and the lock button wasnt on. So i took the battery out and rebooted the player but it froze at the creative screen. I went home and i went to recovery mode and tried to reload the firmware but it said erasing firmware for more than 2 hours. So then i tried a format but it said formating for the same amount of time. I need help please. Also, recently i've had problems witht the headphone jack. When ever i would stick it in it would sound distorted and i would have to move it around until i got it to a certain spot to hear it good again. If anyone else has this problem please tell me. One more thing i had returned my other micro zen in for hard dri've probems and this was my new one do u think if i have to return in (hopefully not) that they would accept it.

If the functions in Rescue Mode aren't working properly then you need to contact Creative Support.

Problem putting music on my zen micro. Pleease help

Okay, so i'm having a problem syncranizing my music onto my zen micro for some reason.
I've had my my zen micro player for almost a year and i've always been able to sync music onto it with no problem but i haven't put any new music on it for about a week or so and yesterday i tried to put music on it and it said that my windows media player read an unknown error and wouldn't put any music on it. ( i use my windows media player to put music on it, by the way )
So i have no idea what to do. I tried to reinstal the program that came with the player but that didn't work either and even that program said it read an error when i tried to use it to put music on there.
I even downloaded a new version of windows media player and tried to put music on it but that told me:
"Windows Media Player cannot save the sync settings because your device is full. Delete some unneeded files on your device and then try again."
But that's prett much impossible since my zen micro can save upto 2,500 songs and i only have 89 songs on there, no more and nothing else.
So can someone please help me and tell me what's wrong and what i have to do to fix it

you should be able to download the drivers and software you need from this site- just go to Support>downloads and enter in your OS, model no., etc.
it will give a list of programs, I don't have a mac but you'll probably need to download at least the driver and maybe the mediasource organizer

Zen micro problem please help..it seems to have wiped the libra

I would really appreciate any help anyone could offer with this problem as I have no idea what to do and fear I may have lost all the music I've collected over the past few years as none of it is backed up on my computer...My zen was working fine yesterday but then all of a sudden it froze, I couldn't get anything on it to work so I removed the battery as I have done before, it went on to 'rebuilding library'?but after a few seconds said 'Select music to play from the library' and there was NOTHING on there. No songs, no artists, nothing. It still says the space is being used up and there is only a few MB left but it's saying there's no songs on it. I tried accessing them through the computer but that wouldn't work either. PLEASE does anyone have any suggestions?

Maybe you could try running Disk Clean Up from the Recovery Mode
Remove Zen Micro's back plate and battery
Hold the On switch to On (fully to the left) and hold it there as you replace the battery
Select Disk Clean Up and Yes from the menu, it's at the top of the list
It will take a moment or 2 to complete Disk Clean Up, allow it to finish
Once Disk Clean Up is complete, select Reboot at the bottom of the list
You should see a Re-building Library notice once it reboots and hopefully your music will be accessible again
Clean Up will re-set your Zen Micro to its factory default settings, so you will have to redo any special settings that you had
Best of luck!
/with today's huge hard dri'ves, why don't people back their music up :|
I've got mine backed up on 2 different computers plus 2 external HDDs.

Zen Micro problem, please help

I changed my Zen Micro's firmware to "PlaysForSure", but then I wanted to get back the original firmware.
So I used the "Recovery mode" to erase PlaysForSure firmware (v. 2.2.02) and then tried to load the original firmware (v. ..0).
Then my problems begun: firmware updater says "Your player is not connected, please connect your player.", altough my player is correctly connected and the drivers and other Creative's stuff are installed.
Computer (WinXP) ofcourse detects the player (as a PlaysForSure device).
I also tried to load the PlayesForSure firmware again, but it didn't work either.
So, what can I do to fix my Zen Micro's firmware?
Does the warranty cover this kind of things?
I would be very pleased if someone knows what to do, because my player really doesn't work now at all.

Okey, now I have uninstalled WMP and WMP Runtime Format, and installed WMP 0 again, but still firmware updater doesn't find my player connected. The player appears in the device manager as a "Portable media player", not under USB devices as when it was running with firmware ..0. If I try to uninstal the drivers, driver uninstaller totally freezes, and I think that all USB devices freeze too. So what can I do now?
pie wrote:
how do you install wmp0, i tried but it wont let me because its an older version
Open add/remove programs, click "show updates", scroll to windows updates, uninstall WMP and then WMP Runtime Format (after every uninstall you will have to restart your computer). Then download WMP 0 from http://www.microsoft.com and install it.

Zen-Micro Photo Freeze up H

I have had my Zen Micro Photo a little over 0 months and yesterday it froze up and I turned it off and back on and it just hangs at the Creative screen.
I have taken the battery out and placed it back it. I let the battery run down and re-charged it but nothing happened. ?I really need this thing to work. There is no reset button. Help.

From the FAQ on How do I access Rescue Mode/Recovery Mode on my player?: Creative Zen Micro and Zen MicroPhoto Players
. Make sure that battery is charged.
2. Detach your player from your PC, and ensure that it is turned off.
3. Remove the battery.
4. Move and hold the Power button to the Power On position and re-insert the battery to the Zen Micro. Hold the Power button until the Recovery Mode appears.
if you vote 'worst' for a post where I try to help you, I don't see much point in trying to help you. :|Message Edited by skb on 04--200708:04 PM

Zen Micro Multi-Problems// HELP HELP HELP!!! Plea

Sorry if this has already been posted, but please HELP me anyways!!!
When I first recieved this product (3 months ago) everything worked properly (uploading music, connecting, etc.) However, 2 days ago, I placed the USB Cable into the proper place and usually when you Connected the Zen Micro, a message will pop up and say "Player connected" or "Loading Dock", something like that. My MP3 Player does not connect and so, no messages pop up except for it saying "Player not connected". Then when I take out the USB Cable, my Zen Micro does not TURN OFF. I then proceed to take out the battery in the back, and when I place it back in, the screen of the MP3 Player says "Rebuilding Library". I wait until it finishes "rebuilding" and when that finishes, the screen looks like this:
NOW PLAYING -----------
Select music to PLAY from the Music Library
I press the PLAY sign |>II and nothing happens. I press the other signs, nothing happens. I try to TURN off the Zen Micro, that doesn't work. And I can't do a "RESCUE" because my player won't turn off, or on (unless I take out the battery, in which it goes on to the whole REbuilding mode). PLEASE HELP!!! HELP!! (I know this thread was long)but HELP!! Also, I've downloaded the newest Firmware, but when I open it, it does not let me Upgrade because my player cannot Connect to my computer. WTF!!Message Edited by tyutin5 on 07-08-2005 0:48 PM

I went to Amazon and apparently if you want to return an item, you need the Order #, which I do not have, nor does the person who gave it to me.
You know, it would really be helpful if MORE users could reply and give their insight into my problem.

Zen Micro constantly FREEZES during FIRMWARE UPGRADE - totally bricked!

Hey,
It's just like it says. My Zen Micro currently has no firmware besides the recovery OS because I chose "reload firmware."? I try to upgrade to both versions of the Zen Micro firmware (.x and 2.x) and as soon as my computer gets started and the Zen Micro has the little "data exchange" icon on there, the computer and Zen Micro hang. The progress bar gets nowhere and it's the Micro that's frozen, not the computer or the firmware upgrade program (I'm a software engineer, I know if it's the program freezing, and it is NOT).
How in blazes is this happening? How can I stop my Micro from freezing? It's all so confusing!
By the way, stats about the PC used:
OS: Windows XP Sp2
Windows Media Player 0 installed
USB 2.0 ports

I have exactly the same issue. Just tried to run the v.x to v2.x firmware upgrade and its been in recovery mode ever since. I tried to run the clean up / format / reload firmware option but it didn't work it just keeps coming back to the recovery mode. Anyone know how to fix this ? I was due to be getting on a 20 hour flight with this one as my company in half a days time so anyone with any good suggestions feel free to tell me ASAP!
ThanksSteve

Zen Micro PlaysForSure firmware Help

I have Zen Micro with firmware .0.03 and I want to upgrade it, but I don't know which firmware I have to choose
May I choose firmware PlaysForSure 2.00.2e or firmware .02.05 ? Which is better? Or maybe I shouldn't upgrade my Zen and stay with .0.03 (it's stable)
And one more question: The PlaysForSure 2.00.2e firmware is stable and with no problems with it's?
pzdr
m4t30

m4t30 wrote:
but I still haven't answer for: WHY I have to use wmp 0? Only for listening music or maybe for transffering music to Zen?
And still how can I downgrade firmware?
. With the 2.xx.xx firmware it needs WMP 0 for the built in MTP, music management and DRM functionality that is enabled under the 2.xx.xx firmware. You also need XP because WMP0 is not supported under anything else.
2. If you have a .xx.xx firmware version on the player and are under Windows 2000 or anything other than XP the unit CAN NOT be upgraded to a 2.xx.xx firmware. The update will fail or quit if you attempt to update to a 2.xx.xx firmware on anything but XP. If you already have a 2.xx.xx firmware on the player it will nolonger be recognized on a Win2000 or less system. It is only useable on a an XP system at that point.
3. Once you have upgraded to the .02.05 firmware or the 2.xx.xx firmware you can only go back and forth between those two versions ( As long as you are on XP )

ZEn Micro and Vista Help Plea

Ok I have searched but anyways so I have a ZEN Micro and I just bought a new laptop that happens to have Vista on it. I know I need to update the firmware on my player to get Vista to recognize it, the thing is that I recently moved across the country and my XP machine is at one end of the US and me and my Vista are at another end so is there anyway for me to do this without needing an XP machine please say yes because I really dont want to buy a new players just because I can load a driver *frustration* any solution?

No, you can't must be Xp & WMP0 only to update firmware. What firmware version is on the player now? You might be able to use it on a Vista but you will only be able to drag & drop to it. No playlists, no syncing. Ask around somone where you are may have a XP computer. Maybe a computer repair shop?

Fix for Zen micro photo freezing at start

This is to confirm what I read on a previous post. My micro photo had frozen at the start up, no keys worked and I had to take the battery out to turn off. I was waiting for an RMA and read on a post that the problem could be solved by lightly striking the unit on hard surface while in the on position, let me say, "THIS DOES WORK AND NO LOSS OF CONTENT!". The hard dri've unit seems to get stuck for different reasons, this can be confirmed by a soft clicking or buzzing coming from the unit while in the stuck position. The striking of the unit must jar the hard dri've back into position with no apparent loss of content. So before you re-format, re-install firmware or send the unit in for repair, try this, it worked for me.

THIS DOES WORK. when i first purchased my zen micro
i had dropped it and when i took out the battery
and put it back in, it froze at the creative screen
after paying fees and getting it fixed, there was
no problems for about a year. today it froze out
of nowhere during a song and once again
had frozen on the creative screen. after reading
this post (and also reading why NOT to do it) i decided
to just try it because i would have to replace it anyway.
so i turn the mp3 on, and lightly banged it on my desk
to my surprise it lit up and the screen said "rebuilding library"
and started playing. SO IT DOES WORK!

Zen Micro 5gb Freezes and Locks Up (2nd TIME!

Does anyone know why my Micro keeps locking up....
Its happened twice,
The first time i had updated the firmware to a better version than what it came with in the box, I used it for a couple of weeks without any glitches or problems until one day it stopped responding. It wouldn't get past the Creative logo... I tried going through the reboot system and still nothing... i tried clean up... but it would freeze also... i tried formatting but it would never finish and trust me I waited a long time.... so I had to go through customer support. They couldn't fix the problem and they told me I must have a faulty item. I sent it back to them and they sent me another player. Now guess what? My player stopped responding again... I really don't want to send it back to them so they can go through the whole process again... WHAT CAN I DO SO IT WORKS? Someone please help....

Unfortunately if the player is not responsi've there's nothing as a user you can do. You'll need to contact Creative Support again, and hopefully you won't have the same problem with your next player.

My Zen Micro is freezing - help!!

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