My zen micro keeps freez

Hi... I hope you can help me. I am fairly new user and I have had a great experience so far with my zen micro.
My first issue was running Creative MediaSource. These boxes were popping up saying something about associations. I was going to write them down today, but now they are not showing up once I tried to plug in my player with my USB connection. I did find that I had to click yes on the 4-5 boxes to continue on or MediaSource would not run.
Then one time while using my player last week, the screen froze up and the music stopped. The screen that says 'Creative' at start up appeared and it would not turn on or off. When I plugged it in, the screen was lit up showing that it was fuctioning. I took the battery out and put it back in, the player worked again for awhile. Now for a day or so, it worked fine until I plugged it into my computer and it would not recognize the player. I unplugged it and the screen is frozen on the music playing screen.
I don't know what to do from here. I have XP on my computer, but I don't know what firmware I have. It is not the newest one from July. I tried to read up on the current issues of the firmware and don't want to create more problems if this firmware is faulty. Also I don't know how to download it and use it with my player if it is on a frozen screen and unrecognized by my USB connection.
Please can you offer some advice that will helpme understand what is going on.
Thanks,
Steph

Can you get into Rescue Mode and run a Disk Cleanup? See the FAQ Part post.

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Hi..
I bought my Zen Micro about 2 months ago and i have not encountered any major problems.... but...
Yesterday I dropped my Micro from a table onto a hard floor...and now...when u shake it a little bit(not agressi'vely just a little shake..) you can here moving parts inside it as if they had broken of inside..now my Zen Micro keeps freezing on the Creative logo... I have tried rebooting i and all that suff but I was wondering if my Warranty would cover this...and if it did..would they exchange over the counter or would they have to send it away..
(sorry for the mistakes I have missed this is a new keyboard and I am trying to get used to it!!!)
Thanks for all your suggestions.....Message Edited by macroman on 08-30-2005 04:09 AM

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Pls pls help me...

Btw...i haf tried the cleanup and formatting the player...but it still gets stuck often.

My zen micro keeps freez

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