My Zen Micro unable to Boot

Hi all,
I would like to request assistance for me dear Zen Micro... In this morning, it happened to be unable to boot anymore... Whenever i On it, the 'Creative' with the 'All right reserved' stuff screen appears... And then it goes to the 'Creative'(alone) screen... After that, that's it... The Blue light around fade out and doesn't appear anymore... I have to remove to battery to Off it...
An also, i've tried the Recovery Mode... But it just hangs no matter which Option i chose... 'Cleaning', 'Format all', 'Reload Firmware', 'Reboot', all gave the same results...
So, i would like to ask for any sincere help here... Anyone has experienced this before? Anyone has any idea how to fix it's i won't mind to Format my Player since i've done my backup weeks before... Anyone? Thank you so much! m(_ _)m
Anfernee

Anfernee,
If you can't choose/complete any of the options in Recovery Mode, there isn't much else you can do, it sounds like the player might be faulty.
You didn't mention when (or where) you purchased the player, but it would be best to speak to Customer Support. If you're in warranty they'll be able to replace the player for you, if you're out of warranty they can arrange a repair (and let you know how much the repair would cost).
Cat

Similar Messages

Creative Zen Micro failing to boot

I'm stuck with my 3 month old Zen Micro failing to boot up. It gets stuck at a screen showing 'CREATIVE' and refuses to go further. It happened to fall from my hand to the ground a day previous to this. But immediately after it fell down, it was playing properly and I listened to a song before shutting it down. I tried charging it. It is not turning on or off. It will automatically discharge. My cousin bought this from the US. I am in India and I don't know if I can get any service centre to check for hardware troubles. Can you help me?

Unfortunately that does sound like a hardware problem. If it is broken because it was dropped then this would not normally be covered by warranty. For more information on warranty or possible repairs, you can contact Customer Support for India:
http://in.creative.com/support/custsup/welcomets.asp
Cat

Zen Micro freezes when boot or in recovery m

In brief, my Zen Micro freezes at booting up or in recovery mode.
It stops at the "Creative" logo. I've tried to do everything in the "Recovery Mode" but none ofthem seems to run. Tried "Disk Cleanup" but it stucks at "Scanning Disk..." and stays on and does nothing. I know it is supposed to show you the status in percentage, but it doesn't get to that point. Tried "Formatting" but it displays "Formatting..." and stucks and does nothing. It is able to"Reboot" but upon rebooting, it freezes at the "Creative" logo screen again.
During the time it's turned on, the computer would not recognize the player as "connected", I couldn't do firmware flash/upgrade. The computer also won't recognize as a removable storage. The Zen Microis in perfect condition, I haven't dropped it once, bought it for less than 2 weeks. Current version of firmware is .0.03 (as i recall). model # DAP-MD0004
Any comment is greatly appreciated!! Thanks =)
ps.
and yes, my battery drains when the player is off (and not in standby mode), with or without headphone plugged in.

Hi kaic,
My Zen Microphoto has exactly the same problem you described. What I like to know is if you got it replaced or if somehow you could fix it yourself. And if Creative replaced it, which they said the problem was?
Thanks a lot,
Fer

Zen Micro Stalling on Boot Up after serv

Hi all,
wee problem for ya. Brought my zen micro in for a service after the infamous headphone socket problem to an electronics service centre I'd been told are pretty good. I even printed out the instructions I found on the boards at http://www.noboundrees.com/micro_fix/. Three and a half weeks and ?35 later, I eventually got the player back but no go on boot up!
All I was getting was the Creative logo and then it just hung. I didn't even get the drop of water animation thing!
Went into recovery mode, tried resetting, formatting, reloading firmware... Everything I could think of but nothing worked.
Eventually brought it back into the service company to try to get them to fix it which, after a few days it looked like they did. They managed to get it into the normal operation menus. According to them, all they did was open it up and close it again! As soon as they gave it back to me though, it stalled when I was trying the radio and from there, back to the logo at boot up problem.
This looks to me like the problem lies with them, they're obviously not agreeing with me yet though! The player was working fine before that!!! Is there anything I can do about this? Can anybody recommend anything that could have gone wrong?
Thanks for your time,
Tony

The same thing happened to my Creative. I have tried various methods to remedy the problem, but to no avail. I would reccomend applying for an RMA, to get a new Creative- that's waht I did with mine.

Zen micro - "unable to copy protected track" when i try to copy music back to

I've had a zen micro for a couple of years. love it, and have spent hours copying my cds across to it; making playlists etc?just recently the player has started going wrong; not working; freezing. Am getting scared and thinking about getting a newer model. problem is that I have got all my music on the player now and have got a new pc since I loaded most of the tracks. I have tried to copy the music back from the player to my pc but I always get the message "unable to copy protected track". Is there anyway round it's? what does this mean?I don't want to have to start again loading all the music up from cds - it's already taken bloody hours, esp putting the playlists together.

markpilks,
Those audio tracks are protected with DRM protection. The protection disallow them from syncing back to a computer. Did you rip those audio tracks from Windows Media Player? If you did, you probably didn't disable the Copy Protect Music option and thus all WMA audio tracks you ripped will have this DRM protection.
Jason

Zen Micro Frozen on " Zen Micro " scr

HELP
!!! My Zen Micro will not boot up past the screen that reads Zen Micro. I tried shakeing it as I read here but that didn't work I also tried the tapping on the side and that didn't work either. What can I do? Thanks

FIRST OF ALL STOP HITTING IT!!!
It is a HARD DRIVE player!!!
This means hitting it may cause the HD's head literally CRASH on the disc completely and uterly destroying it!!!
Now, if it isn't already too late try this:
Remove the battery.
Move the switch to the "on" possition and KEEP it there while putting the battery back and it boots until it shows a "Recovery Menu" screen.
Then Select the FORMAT function.
CAUTION, THIS WILL DELETE EVERYTHING ON THE HD, MAKE SURE YOU HAVE BACKED UP EVERYTHING!!!
Then select the reboot.
If it stiLl doesn't work download the latest firmware ( or 2 version, depending what you had before, if you don't know which one to use I'd suggest DLing FW version ..0) from
http://www.europe.creative.com/support/downloads/
and save it on your PC in the location you will easily find it ( e.g.
Desktop).
Then do the same thing to get back to the Recovery Menu screen but this time select Reload Firmware from the Recovery Menu and follow the on-screen instructions on your player. This will take a few minutes. BE PATIENT and DO NOT DISCONNECT your player
during the process. IF YOU DO YOU'LL COMPLETELY BRICK YOUT PLAYER!!!
Once completed select Reboot.
If it still won't work take it back to Creative...
Cheers!Message Edited by Keyper7 on 02-5-200602:05 AM

Creative Zen Micro Version 0.0.65 freezes in recovery mode. Please help!

Hi. My Zen Micro was not booting. When I removed the battery and replaced it, it would freeze in power up. So, I followed the instructions and got to recovery mode and it freezes there too. Please assist!? Thank you so very much!

That sounds like a bad hardri've. Very easy to replace with compact flash card. http://www.anythingbutipod.com/forum...ead.php?t=7459

Unable to detect my Zen Micro pla

hi,?i am facing a problem with zen micro?MP3 player?(5GB). my system unable to detect Zen player and some times my player strucks up. i did a format to the player since i was facing very slow peformance.can you please tell me the solution how to resolve this problem.sreedharMessage Edited by Jason-CL on 02-22-2006 08:08 AM

Although not for the same purpose I have answered at full on what you could do to if your PC can't see your micro.
First of all try All three recovery options in the order presented:
Clean up
Format (ok, you said you already formated but whatever)
Reload Firmware
If you still can't see it then follow the advices at this thread:
Hope this hel
ps.
Cheers!

Zen Micro with booting proble

Hey i had this zen for 2 weeks so far and I've read the faqs and tried what it had to say.
My problem is that my zen micro freezes on the Creative logo. Now it worked before but in the past few days its been like this. I've did clean up reformated it and reloaded the OS/firmware. The only thing about the firmware is that it needed to boot up but like i said it freezes. It when i tried it a second time it said that the firmware is the same as the update so does anyone think i did it right? Suggestions in fixing my Zen micro is greatly appcreiated.

If you updated the firmware and then tried the same update again you will of course be told you have the same firmware. The only way to reload it is from rescue mode (using the reload firmware command).
Realistically though if you've updated the firmware and the player is freezing once or twice a day it sounds faulty. I would contact support.

Zen Micro Manual Booting Prob

Hi there,?Since two months I got the Creative zen Micro player, but now I got a problem. The problem in fact is that it wont boot when I hold the button. It ony boots when i connect it to the Pc. The same problem is there with shutting the zen player down, when i hold the button it wont shut down. When I want to shut it down I have to remove the battery first. I tried to search for this problem on other forums, but I didn't see this problem on any topic. I have updated the firmware, but that didnt helped, I am afraid that it is an Hardware problem.... Does anyone have a clue ?Dirk

apuffer: What happens is that if you connect it before installing the drivers it will mark the player as not having any drivers (normally you'd be prompted to intsall, and typically people cancel out of it).
There's a known problem caused by Quicktime 7, so firstly check for that and uninstall. Then try reinstalling the software again.
Assuming it installs OK hopefully it will pick up on the drivers being present, but if it doesn't just go back into Device Manager and delete the driverless Zen Micro device. Then physically disconnect and reconnect the player, and the drivers should install.

Zen micro, booting prob

I've got a problem with my zen micro
I listened to it a whole day, and my battery was very low, so when i came home, the zen wastn playing anymore due to the low battery.
i plugged it in on the usb cable, but all i see is the booting screen showing the creative logo with under that copyright 2004 Creatives Technology Ltd All Right Reserved.
I already tried to format(remove the battery, turn the switch to the left and insert the battery, the thing doesnt do anything) and installing some new firmware didnt workin, because I got the error message saying the player wasnt connected
does anyone know a solution to my problem?

If the Zen is not starting properly or not behaving correctly, first try to reset it. To reset all players except for the Zen Micro there is a small switch on the side of the player typically, that you should press using something like a bent paper clip. Don't use anything sharp. To reset the Zen Micro simply remove the battery and replace it.
If this doesn't work then access rescue mode, and try running a disk cleanup.
Next you should try reloading the firmware/OS, but beware if you are having connection problems also with your PC you may end up with a player that has no firmware and cannot be reloaded.
The last resort is to format the player. This will erase the contents from the player, including the content that ships with the player.
The battery trick didnt work
rescue mode can't be accesed, so clean up and format arent possible
and the firmware reloader told me that the player wasnt connected to the computer, so that function didnt worked out
Guess i go to the shop where i bought it...

Zen Micro Boot prob

My Zen Micro doesn't start up properly. I take out the Battery and reinsert it to reset it and it rebuilds the tracks but after that it hangs and one second of music starts playing and then i get ths awful screech. This is happening everytime I start up the Player.

at this point it would probably be a sound time to boot up the recovery system(should be in the manual). If that doesnt work i would contact customer support.
farenheit

My computer is unable to recognise Zen Micro as a dev

My PC adruptly fail to recognise my Zen Micro whenever I tried plugging into the USB port, I tried changing to other USB ports on my PC but still the problem persist. Tried restarting the PC and stuff... doesn't help.
I can't even upgrade to a newer firmware as the PC can't even recognise my device. Also tried reinstalling the driver, however it doesn't seems to help.
I believe the problem crop up after my sister tried downloading her zen micro with a new firmware, however this doesn't make sense as the program only update the firmware on her zen micro and should not change the PC configuration, my drivers or other stuff...
This is killing me as I cannot upload new songs to my player, anyone that know how to resolve the problem, please advise...
Thank you for your time and effort.
Regards
Ivan

It could be any number of things... There was a post earlier that mentioned "hanging" when connected to the pc... the resolution was to change the USB card... there are some USB connectivity issues... but you said that the problem stemmed from when you changed the firmware, or rather from when your sister changed the firmware for her zen micro to playforsure which usually requires you to change the creative media explorer for the micro to be recognized by the new software... The easiest way to try and resolve this, if your player was connecting fine before, is to do a system restore... that way in theory, all the programs that you have installed that could cause compatibility problems will be rolled back, at least that's what they say it does, but in my experience it's a hit and miss thing. So the thing that you should try is a system restore. Your computer should have set a restore point from when you installed the creative media explorer software, as it usually sets a restore point every time that you install a new program. So, I guess I would recommend that you go into system restore, which I believe is in the programs/accessories/system menu... and then restore your system to a point earlier than when you installed the creative media explorer software... If your player worked before, then in theory, it should work again once you make that change. Then your sister can try and reinstall the new firmware, and hopefully you can find a method by which you can both install it at the same time... I don't know how you would do this... but it's just my best guess at an informed response... better ideas will probably follow.

Unable to view Zen Micro library correctly in MediaSou

Hello everyone
I am running version 3.0.09 of Creative MediaSource and have installed the PlaysFor Sure upgrade. I have also installed firmware upgrade 2..2.0 to my Zen Micro.
My problem is as follows:
In the Creative MediaSource Organizer, when I select the Creative Zen Micro as my Source, I can only view the contents of my Zen as folders and files (i.e. it gives me a "Windows Explorer" type view of the contents) - I cannot view my Zen library in the same way as my PC Music Library (i.e. by Genre, Artist or Album).
I have searched the Knowledge Base and the support forums in vain for an answer to this. Please can anyone help?
Many thanks,
Mike O'Hara

we must say only one thing: the MediaOrganizer's team is only LAZY!!!
They allowed us to listen to the music from the ZenMicro throw MediaOrganizer, but they haven't coded the "organize" part!!!
It is not impossible to view again album/genre/artist, because the WinAMP team has just released a version that can do it, and can also modify the mp3's informations and upload/delete other MP3s. The only problem is that PFS doesen't allow the direct playback, and so WinAMP has not implemented it yet!
Why have you creative done a half-work? Why didn't you waited releasing the new firmware? Is it a money job?

Zen Micro not booting up and recovery mode doesn't do anyth

Hi,
I just got my Zen Micro yesterday and it worked fine until the second battery charging.
I charged it using the AC adapter. When it finished charging I tried to turn it on but it wouldn't go past the Createi've log (the second screen after the one with the copyright notice)
Since then I've tried all the options in the recovery menu but they don't seem to have any effect. (The recovery mode displays "Creative Zen Micro v0.0.58 at the top)
I tried "clean up" and gave it at least 30 minutes but it didn't finish.
I tried "reload firmware" but after some time I took out the battery and it still gets stuck at the second Creative screen. I don't get the firmware error screen.
Also tried the format and reboot options... nothing.
Yesterday I upgraded the firmware to .02.05 firmware and didn't have any problems. All the software also worked fine on my WinXP machine.
Would appreciate your help.
Thanks,
Greg.

I've had the exact same problems as GregL, except that I have the original firmware that came with the Zen Micro (I was planning to upgrade it until this whole mess happened).
I charged it fully a few times, and it'd been working fine for about fi've days, and now, I can't get past the "Creative" logo screen! Recovery menu works, but the options don't seem to get anywhere. They never get past "Erasing Firmware", "Scan Disk", and the like. I've tried rebooting and I've tried removing the battery, but nothing has changed.
Does anyone know what might be wrong with my Zen Micro?
-MysticBoo

My Zen Micro unable to Boot

Similar Messages

Maybe you are looking for