My Zen Micro won't accept ANY fil

Hey, I'm not technologically illiterate here, but my files WILL NOT MOVE from my computer to the darn thing.
I've followed the directions numerous times over, unspecific as they are, & still nothing. This is deeply frustrating, as I'm sure you can imagine.
So what am I doing wrong? Am I missing something here? Do I need to maybe do something other than charge it & connect it to the computer?
ANY help would be soooo very appreciated.

I can't even GET to my music...there's none ON it.
It plays fine on my player--the one from them, WMP, & Winamp, all of them.
I haven't done that yet, I will try it if this attempt doesn't work.
(By the way, thanks for dealing with my utter stupidity when it comes to this thing!)

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