My Zen Neeon 5gb doesn't turn on correctly, only appears CREATIVE on the scr

I need help because my Zen Neeon 5GB doesn`t turn on the right way. I was listening to music the one day before?and when I tried to turn it on it only appears on the screen: CREATIVE and the menu doesn`t appear on the screen and I can`t listen to music and it doesn`t turn off until I reset it. But you can listen to the hard disk running. I can use it like an USB device but I can`t listen to music. i tried with the upgrade from firmware but appears:
Device detection failed! Please power off it to generate system file.
Device upgrade failed!What happen is`t death?

Have you tried anything in the recovery mode on the player. If not i would go to creative knowledge base and lookup "recoverymode." I would try the clean-up and format first.

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Help my zen neeon 5gb doesn`t turn on the right

I need help because my Zen Neeon 5GB doesn't turn on the right way. I was listening to music the day before yesterday and yesterday, when I tried to turn it on it only appears on the screen: CREATIVE and the menu doesn't appear on the screen and I can't listen to music and it doesn't turn off until I reset it. But you can listen to the hard disk running. I can use it like an USB device but I can't listen to music. What happen is't death
Message Edited by sorenazael on -02-20072:3 PM

Have you tried anything in the recovery mode on the player. If not i would go to creative knowledge base and lookup "recoverymode." I would try the clean-up and format first.

My zen neeon 5gb always needs to be formatted everytime i connect

i have a zen neeon 5Gb with no travel charger ( not bundled)
so i usually charge it with my pc's usb, but my neeon always like corrupted everytime i need to re-charge
the "corrupted" status is like i can't access it from windows explorer, and my windows hangs everytime i connect my neeon
so what i did is always put the neeon into recovery mode and format the firmware again,then the problem's solved
but i always need to did this almost everytime i connected it to my pc, which makes i need to copy all my mp3s again
and again everytime i want to charge it...
this is very tiring..helps please...

Welcome to the Apple Community.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
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Try going into Recovery Mode first, and try the options there.
Try Clean Up first. If the player still works on the PC (ie you can access it there), then you could try Reload OS aswell, and then load a firmware onto the player from the PC. Otherwise it does sound like it's faulty, there is not much I can advise other than speaking to Customer Support about a possible repair.
Cat

Zen Micro 5GB, Won't turn o

Hey guys,
I bought a zen micro 5GB back in June of 05, its obviously past the 60 day warrenty and im trying to advoid a $20 session which might not even solve my issue....
A week ago the player stopped turning off. I am able to turn it on with the power tab, play music, charge it, everything its supposed to except power it off. The only way for me to do so is to take out the battery casuing me to rebuild my library constantly.
Does anyone have a makeshift fix for this? Does anyone have a similar problem and can give me insight as to what creative can do and how much it will cost? Any other ideas?
I called support and they will not give me an estimate unless i pay the $20 phone session charge...
I still have the orig box, receipts, and information that came with the product. There is little to no wear on it as i ONLY use it to upload music from my pc then play it on a personal stereo system i have in the house.
ThanksMessage Edited by forcex on 03-08-200603:06 PM

Try going into Recovery Mode first, and try the options there.
Try Clean Up first. If the player still works on the PC (ie you can access it there), then you could try Reload OS aswell, and then load a firmware onto the player from the PC. Otherwise it does sound like it's faulty, there is not much I can advise other than speaking to Customer Support about a possible repair.
Cat

Zen Xtra Backlight doesn't turn off, OS free

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Thanks!

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When my iphone 5s was doing an update my laptop died. Now it wont turn on it only will show me the screen to connect to iTunes but iTunes doesn't recognize that I have my phone plugged in. I cant access anything on my phone it just says connect to iTunes.

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Hello errod2014,
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Zen Neeon 'Frozen' at Creative Logo when inserted into U

add me to the list of people who's Neeon freezes at the creative logo when connected to a USB port.
I've tried to boot into the recovery mode, and the device appears as a 'player recovery device' however when the firmware update tries to update, the 'player recovery device' disappears, and windows tells me a USB device has malfunctioned and that i should re-insert it. which then makes the firmware update fail, as it loses the connection to the player.
My Neeon is now a couple weeks expired from the 2 month warranty. as i bought it last year for my Xmas present. which means i'm pretty much stuck with a paperweight now as the knowledge base doesn't help me one bit and e-mail support wasn't exactly helpful either, as i only ever got replies that needed the player to connect to the PC. when it's not even getting to the stage where it will talk to the PC properly.
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Yes I have been dealing with the same problem until the creative.com helped me.Here the solution :
Creative Mass Storage Driver .07.00.250 (3.24 MB)
http://sg.creative.com/support/downloads/download2.asp?Product=224&dlcentric=8983&Product_N ame=Zen+Neeon+5GB%2F6GB&OSName=Windows+XP
After that, download the following firmware and use the below method to
check if the player can be detected. If yes, reload the firmware to your
player to resolve the issue.
The firmware can be download from the below link:
Creative Zen Neeon Firmware .0 (2.5 MB)
http://sg.creative.com/support/downloads/download2.asp?MainCategory=23&Product=224&dlcentri c=9534&Product_Name=ZEN+Neeon+5GB%2F+6GB&OSName=Wi ndows+XP
To install this firmware upgrade:
. Press and hold the Play button while connecting your player to your
computer's USB port.
2. Continue to hold the Play button for 0 seconds after connecting your
player to your computer.
3. Release the Play button when the Find New Hardware dialog box appears
on the screen.
4. Follow the instructions on the screen to install recovery drivers for
your player.
5. Download the ZenNeeon_PCFW_LF__0_FM.exe file into your local hard
disk.
6. Double-click the firmware upgrade file and follow the instructions on
the screen.
I wish This could help you, as did it to me.(And sorry for my poor english)

Zen Neeon - cracking band - skipping songs - highly disappointed in the quality of workmans

Has anyone had any problems with the "band" around the zen neeon cracking? It has not been dropped. It has been cared for like a newborn child and within -2 weeks it had a crack in it. Now, a couple of months later it has 3 cracks in it. My husband said the band was probably too tight to begin with and was cracking to relieve the pressure on itself. But of course I called warranty services and they say it is physical damage so it is my tough luck. This thing has been babied!!!! It is poor quality workmanship.All the kids in my daughter's class wanted one after they seen hers after Christmas. I specifically told her to tell them WE DO NOT RECCOMMEND THE ZEN NEEON!? I told her to show them what hers has done (the cracking) and suggest they might want to spend their money elsewhere. Now on top of all this, it has started going bonkers!? I created her some playlists, and they used to play fine. Now, it will play one or two, skip 3-4 of the songs, then go back to playing. It used to work fine. I told her we would delete them off, add them back on, and try that again. Has anyone else had this skipping song problem?HAS ANYONE ELSE HAD THIS PROBLEM OF THE BAND CRACKING?I wish I would have spent my money on an Ipod.Message Edited by bulldogmama on 03-0-200602:0 PM

I have!? There's a big crack in mine, and yes I've dropped it, but not nearly as hard to have caused a crack (I catch it by the headphone cord before it hits the ground XD)? My brother saw it, and he's like, "What the heck did you do?"? and I told him "nothing!"?Mine's been going nuts as well!?It just gives me trouble!Now this time, I hope this isn't a permanent problem, but today, I was listening to my Zen Neeon. I shut it off, put it away, and then later on in the day, went to listen to it. Turned it on. The "Creative" screen comes up, and FREEZES there. The lights that normally flash when the player is turned on do not appear,? just the "Creative" logo, and it FREEZES there. I reset it, and turn it back on, and it just keeps doing the same thing. I'm VERY disappointed with it. Not to mention I'm going to have to take the heat from my parents because they bought it for me. I wouldn't reccomend it to -anyone- ever!

Zen Neeon "Deleting" H

Hi,
I have a Zen Neeon, 5GB, and was trying to delete?one track, selected delete on the menu, which asked me to delete again, and I said yes. However, I am not sure if I have deleted my whole music library or not. The problem is that the player screen has since then said "Deleting..." so far going on fi've hours, and I only had about 500 songs. Should I wait it out, or does this require going into a recovery mode as described in the Knowledge Base? Is there anything else I can do to get the player to function again? Thanks for your help in advance!!

I had the problem too and had to reset the player (just reset, not relaoad firmware). Now it works fine - and I now delete any tracks I want to delete via MediaSource rather than on the player itself. I've had no problems doing it that way.

Zen neeon firmware need

mine is zen neeon ..Accidentally i've format my player now i dont have any drivers or firmwares...there are firmwares and drivers in the creative download page ..but they are'nt supporting windows 7....Can anyone give me a Solution..
Thanks in Advance..

Re: zen neeon firmware needKHello Inshafrockz,
Welcome to Creative forums!
You may need to look for a computer with an older OS that works with the firmware update. Check the requirements under the release notes. The (compatible) OS for you to run the firmware is listed there.
For ZEN Neeon 52MB/ GB/ 2GB? the requirements are:
Microsoft? Windows? XP, Windows 2000, Windows Millennium or Windows 98 Second Edition<
USB . port (USB 2.0 recommended for faster transfers)<
For ZEN Neeon 5GB/ 6GB?:
Microsoft? Windows? XP, Windows 2000, Windows Millennium Edition (Me) or Windows 98 Second Edition (SE)<
Available USB port (version . or higher)<
Hope this hel
ps.

My Zen Neeon 5gb doesn't turn on correctly, only appears CREATIVE on the scr

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