My Zen Neeon is froz

It wont play music, it wont switch off and when i connect to my laptop, it's not being detected

and i just fixed the problem myself! *smacks forehead* yay for reset buttons!

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Brand New Zen Neeon Froz

I recieved a brand new Zen Neeon for Christmas. While i was listening to it, it just froze up. I wasn't even touching the MP3 player, so i don' think i did anything to it to make it freeze up. Is there anything
I can do to unfreeze it's

I believe the Neeon has a reset button, have a look for it and then use something like a bent paperclip to press it. Don't use anything sharp.

Zen Neeon completely fro

My son has the Zen Neeon, and it suddenly froze. I tried to reset it with a paper clip, but it won't even do that. It does make connection with my computer, and his laptop, but it won't do anything after that. It froze about 4 months ago, and the reset button worked, but not this time. I can't even get a logo on the screen, or anything. Can someone help me? Thanks!
--Rhonlynn

Hm, I think you should contact CS.
I have nothing to advise you though, sorry.
You can get it fixed via RMA.
Good luck, here is the CS page, you can find a lot of information on there that can help you out:
http://us.creative.com/support/

My zen neeon!! hel

hey guys..i need some help..this is bout my neeon zen..i have several of problkem and i dontknow how to find the answer.. ) when i try to connect the usb to my pc it stated to froze...it's just show the icon..that it.. and i cant even to charge or to tranfer the file... pleasee...how to solve it's btw..do i have to use the original usb to transfer the file?

I'm experiencing the same problems! My Zen Neeon worked for a grand total of 9 days...then it froze. Not being extremely gadget savvy, I thought if I let the battery run out it would automatically reset. DON'T DO THAT!!! My laptop will no longer recognize it and it will NOT charge. I have reset it (several times because I'm very angry and I refuse to give up) but it just makes a series of annoying beeps for an extended period of time then sits there on my desk defying and taunting me. A few times, after resetting it, I managed to get it to display the 'charging' icon...for about 5 minutes. Then it just started beeping again and stopped charging.
Anybody actually having a good experience with one of these things? Anyone know how I can get it to work again? I warn you - I'm pretty sure I've tried everything except chucking it against a wall.

Zen Neeon 6GB Prob

Hey guys, I recently got a Zen Neeon for christmas, It was working BRILLIANTLY without error up until yesterday, i used it until it was out of battery and went to charge it up on my computer, i plug it into my USB cable, and when i looked at the screen all i get is the "CREATIVE" logo, it wont charge.. i unplug it and try to turn it on, i either get the 'no battery' symbol and it switches off, or usually i jus get the 'CREATIVE' logo and it just sits there.. this is VERY frustrating as i cannot li've without my mp3 player (seriously).. Thanks for your time.. i hope theres something that can be done,Neil

Do you lose all your songs if you reset it's And is the reset button the little hole under the 'hold' button?
Yes the little hole next to the hold switch is the reset button. You can use a pin or needle to press it down. However, don't jab it too hard like I did because I think I sort of dislodged the button. But it still works.. for now. And no you shouldn't lose any of your songs. Although the first time I reset my Neeon the music folder I was in it caused problems. It wouldn't delete and when I tried to access it on my player, the player froze. But that is just another problem altogether.
If I remember correctly there is some firmware update for the Neeon that reduces chances of freezing, and should be downloadable from somewhere on this website.
I found that freezing occurred the most when it was used for a long time, or when it heated up in hot weather or in my pocket.
Hope that helped!

Zen Neeon Malfunct

Hi guys!! I just got my brand new
Zen Neeon for Christmas last nite and didn't get around to loading music onto it until this morning. Well I had successfully loaded like songs from my PC and then I ripped the tracks from my newest CD and uploaded them to it. I was sitting listening to the tracks making sure that they had successfully loaded from the CD and it froze!!! One song went off and i thought it was going to the next and i happened to glance down and it was frozen.. It stayed this way for a couple of hours and it would NOT let me press any buttons or turn it off .. It stayed that way until the battery ran down and turned itstelf off.. Please help if you have ANY clue why it did this and how I can prevent it from happening again!!! Thanks a bunch!!! P.S. What in the world does firmware mean? lol Im new to this whole thing as you can tell..

zcanody, please refrain from using bad language on these forums, it's not allowed.
4_Leaf_Clover,
A firmware is essentially the software on the player, that makes it run the menus, makes sure you can play the music, ties everything together (like an Operating System on your PC).
There is a firmware update available for the Zen Neeon, it would be best to update that first to see if it resolves this for you. The update is available on this page:
Download page
The file you need is listed under Firmware, it's the first file:
Creative Zen Neeon Firmware .009.00 (2.4 MB)
Cat

Help for Zen Neeon -has frozen-help me plea

Can someone help me please!!
My Zen neeon MP3 player was playing when it suddenly froze for new apparant reason and now the only sound it's making is a high-toned constant beep. I do not know how to stop the beep and all the buttons have frozen and i cannot switch it off. I tried connnecting it to the computer but still nothing has happened
Please have some advice!
thanks, tabsx

Have you tried the reset button which is located on the side of the player just under the Hold (LOCK) switch?
Use a paper clip and press it into this hole till you feel the button click and the player should be instantly reset.
As stated above, if this does not solve your issues, There is likely a hardware problem that has caused the player to lock up, And it would likely require service, Which in that case you need to Call creative or the retailer.Message Edited by ShaskaFurry on 2-6-200606:40 PM

Can no longer access my menu on Zen Neeon

I have upgraded to the .009 firmware so now my zen neeon loads quicker and skips tracks quicker but now when I press the scroll button to access the menu nothing happens except it resets to the first track on my player.
I've tried resetting my player. I've created playlists which I can't access. I just can't get to my menu!!!!
Do I need to do a recovery mode rescue?

Thanks for the reply Edmeister. All the tabs take a moment attempting to load, then the Inbox Preview screen pops up. I have even uninstalled FF and reinstalled it. I've checked my settings even though I've made no changes in months. Again, the mail box has never had a problem until about 2 weeks ago. Fortunately, I can retrieve my mail through my old Eudora program and do the house keeping through IE8. Just wish I knew what has changed, i.e., my fault or a program.
Thanks again.

How to output sound from Zen Neeon to speaker without using

how to output sound from Zen Neeon to speaker directly?
as far as i know, i can only play content in my mp3 player using speaker with usb cable connected to pc
i just wonder how i play using "play" button in mp3 player and the sound will output to speaker directly?
need extra line-in cable?

my speaker system is subwoofer,but i not very sure it's 2. system.
the cable from the speaker is slightly too big to connect to the player headphone jack. and no sound come out after i play.
why?

Zen neeon problem...pleas, he

i have my neenon about one month. so far it worked quite well until a few days ago. every time i plug it to the usb the computer seems to have a problem to identify the device and it gets stuck on this window (the window image is in hebrew):it seems to take to much time to act only on this process, and after it finally finished (about 0 minutes) it cannot open the neeon file and it says something about a problem with the input/output.i go to "zen neeon media explorer" and is says that the device is not even pluged in!?same problem with other comuters! so the problem is realy on the neeon. i already tried to press on play/off button and plug in the usb at the same time and then downloading?a firmware but it did not helped at all. can somebody pleas help me?

Should I just get a new one?

BSOD when I connect my ZEN Neeon to my

Hi,
As said in the subject title.. My computer goes to the BSOD (Blue Screen of Death) each time I connect my Zen Neeon mp3 to it. This is the first time this has happened, just recently it started doing this, I've connected and disconnected the MP3 and the same thing happened 3 times in a row.
Is there anyway to fix this and ways to prevent it's
I took a photo of what comes up on my camera, so if I need to post it let me know. "fastfat.sys" is the technical error problem, that's what it says on the BSOD.

Hey,
Well somehow I've fixed the problem. I did some things?before I tried connecting the MP3 to my computer but whatever I did, it fixed it. I installed some Windows Updates and then connecting and disconnecting the MP3 quickly because apparently that does something - not sure though, so it could've easily just been updating my Windows Update.
I didn't even have to download that Microsoft hotfix - thanks for the link though
Cheers!

Zen Neeon Suggesti

I am very happy with my Zen Neeon and have no complaints as of yet.
Here are two suggestions I have thought of:
. I listen to electronic music among millions of other people. Often times they are recorded as sets, up to hour or so long. If there could be faster 'fastfoward' times, or perhaps some sort of skip by percentage or something to that effect it would help greatly. Many car cd/mp3 players have this feature available now. This way you dont have to listen to the first 20 minutes of every set, but never hear the finish.
2. Put the volume buttons in a different location or change the interface. Your hand generally cover the volume buttons when pushing in the scroll wheel, and if a volume button is pressed in the scroll wheel will not select.
Hopefully these suggestions are in the right place, I had a look around but could not find anywhere else to put them. Thanks.Message Edited by Phikticious on -4-2005 05:48 PM

I'm not quite happy with my neeon. My current firmware version is .009.
Here are the features that I think creative should have already included on it Neeon:
. Neeon should remember where it was when I turn it off. Let's me give you an example. Suppose you are listening to a 2 hours audio progrom (Audio Book, Blog, etc) and at some point, you have to stop listen to it and do something else, what should happen. For iPod (even the shuffle one), when you turn the player back again, it will continue where it left. For Neeon?, First you have to browse for the record first (If you play the program from the playlist) then you have to manually scroll through the record until it reach the point that you have left, via the scroll botton. And suppose you do one too more click and it go to the next record, you have to do this whole thing again.
2. It should remember the playlist. As I've already mention in the st features: When you play from a playlist, the Neeon will not remember that it 's play from the playlist. So, when you turn off your and turn it on later, it will just goto the first music/song/program on your neeon, not the first one on the playlist.
3. It should support audible just like other mp3 in the Zen series or even the low-end muvo.
I've already contact their technical support and here is a quote from them:
"As regards to your request, what we can assist you is to feedback the information to the relevant development department. As such it will be up to the development team to determine if this is within the product means. If this is possible then, perhaps they may be able to implement in the update."
The last sentence is great :: it says if we can and we want to, perhap we maybe do it.
I'm considering these lack features as a bug in design/implement. Maybe my expectation is too high as I'm a previous iPod user and such a stupid problem have never occur to me. Maybe yo wonder why I switch to zen Neeon. The reason is at that time, iPod Nano 4 GB is out of stock in Thailand, so I pick up this one (since the shop owner only tell it's good point, like sound quality is good, it have one GB more, etc).
I do really hope that the creative's "Development Team" is capable, willing, and do implement these features, in order to make the Neeon be what it should already be or put it the other way round, just to make it work, at least as best as, the entry level iPod Shuffle.
I know that Neeon have more features comparing to iPod (and it is what lure me) but as an mp3 player, I think it should focus most on mp3 features. All other features is just an add-on.
I believe creative do have a future, but it should know where to focus.

Zen Neeon direct record in WAV form

Hi everyone,
I'm looking at buying the Zen Neeon 2. I want to use the Direct Recording to record straight from, say a CD player into the Neeon. But I want to record in WAV format at 6 bit, 44.k (full CD quality). I've read through the manual and it's not clear.
Does anyone out there know that it will defintely reord direct in full quality WAV format?
Thanks, I'd appreciate any help.
Stewart Peters
Sydney, Australia

... thanks.
I'll use it for rough mixes in my studio. I'm getting used to the idea of mixing it then naming it and tarnsfering it in wav format via usb.
Thanks again
Stewart Peters

Zen neeon prob

Hi, I've been using Creative Zen Neeon GB for about ,5 month, but I've been experiencing a problem since i bought it. My mp3 player doesn't work correctly. It's often (getting more often these days) turning off just after "Please wait" warning while I turn it on. After formatting HD, it starts working properly but for a while, then i have to reformat to listen. This makes me feel awful if i experience it away from computer. Not only formatting and recopying takes too much time, even it doesn't solve my problem permanently. I can't trust my mp3 on listening everytime i feel down...
What can I do to deal with this problem?
Thanks

Will-o-Wisp,
Have you tried contacting Customer Support yet, to see if they can assist you?
Cat

ZEN NEEON 6GB - SNR changed to 98

Recently, Creative had added a 6GB Zen Neeon to their Mp3-player segment. I noticed that the Signal-to-Noise Ratio of this new player has changed from 90 dB to 98 db! Is this a fault on the new specifications page, or was this intended? (so, the new Zeeon has a new sound chip in it or something?)
My questions to Creative:
Is the SNR of the Zen Neeon really 98 db?</LI>
Is the new 6GB Zen Neeon still laggy as the Neeon 5GB in menus, or less laggy?</LI>
Thank you for your reply!
Message Edited by mathijsv on -20-2005 2:44 PM

Does the player turn on, or doesn't it respond at all? Was the battery run down all the way?
Regarding your e-mail, did you use the form on the website, and did get an auto-response back? You should always get an automated e-mail back with some tips, if they don't help, check over the e-mail as you generally need to reply to that to let them know, so someone will deal with you directly.
Cat

My Zen Neeon is froz

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