My Zen Stone will turn on, and charge, but it wont play the mus

my zen stone will turn on, and charge, but it wont play the music.......it charges and everything, but i try to play the music, and the green light will go on, but it wont blink and play music like its supposed to........and when i try to turn it off, i cant so i have to reset the thing....PLEASE HELP!!

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:                                 
iOS: How to back up                                                                
- Restore to factory settings/new iOS device.             
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem. I suspect you have portions of the digitizer disabled because of the broken screen. (conductors are open)
  Apple Retail Store - Genius Bar              

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