My Zen Touch's touchpad is really fro

After almost 8 months of use, the touchpad on my Zen Touch has frozen completely. I've read other posts here by people with this problem. I've tried pressing the top and bottom of the touchpad firmly with my thumbs and reloaded the firmware to no avail.
This is an extremely frustrating problem as the player seems to be working fine in all other respects. Without the touchpad, though, it is completely useless except for listening to songs at random.
I'd appreciate any ideas that might work, even if they might be risky.

It's either a software or hardware failure of some kind. Reloading the firmware pretty much eliminates the software issue, and if the Touchpad hasn't come loose then unfortunately it sounds like it has failed. In this case your only real avenue is to get it replaced by Creative, which is likely to be expensi've.

Similar Messages

Zen Touch, the touchpad doesnt w

I just received a Zen Touch and the Touchpad doesnt work. I cant scroll through menus or do anything. I tried resetting it but that did not work. What should I do? Can I RMA it as its under warranty?

pedro0223,
It may be that your particular player needs to be exchanged for another. If your local retailer or online vendor has stock then I would suggest going through them. If you ordered directly from us then you can call -800-998-000 Option # to arrange an exchange. If none of these applies,best is to contact support to arrange a repair for you. They can be contacted here:
http://us.creative.com/support/custsup
Jason

Q&A Guide about ZEN Touch 2

Hey people!
I had time to kill, and I've been around since a while now; I now own a ZEN Touch 2 since more than 6 months. I figured out I'm able to help quite a lot of people about this device, actually (even though I don't have an astronomic number of posts), and I felt like writing a little guide about common questions about the ZEN Touch 2 could help, why not?
First of all, this is a guide applying to the ZEN Touch 2, I don't know about the ZiiO. Maybe my tricks will work on both devices, but I can't be sure about it.
LAST UPDATED: November 23th 2012.
Q: Why does my ZEN Touch 2 freeze so often?
I've got 2 theories about why these freezes happen so often: I own another Android device, which have a fairly weaker processor than the ZEN Touch 2, and it does not freeze at all. So the ZEN Touch 2 is quite powerful! But even on Android 2.2.1, it's perhaps the installed stock firmware that is unstable. That cause the problem.
Second theory, I believe the ZEN Touch 2 don't have much RAM availible! Around 200-256 MB. What's interesting here, is that my other cellphone does have a weaker processor (600 MHz VS 800 MHz), but it also have more RAM, 512 MB! That could be the reason why the ZEN Touch 2 freeze so often, when the device is basically running out of RAM.
Or it could be both! An unstable firmware installed, and no enough RAM. Who knows?
Q: Okay, but how can I fix this issue?
There's no magic way to make your device running super-fast like any other smartphone, especially if the problem is the lack of RAM, rather than the unstable firmware. The number 1 solution, it's obvious: uninstall APPs. The more APPs are installed, the more RAM they use. The more your device is going to freeze/crashe. Myself, I don't have many APPs installed, only 17 (Some of them being like 500 Ko, or even extensions or themes, that are only 150 Ko). I use my ZEN Touch 2 only for listening to music, and browsing the Internet using Flash Player. It does the job well enough.
What you could also do, is install the APK/APP Fast Reboot Pro. I have it installed, and it free your phone memory everytime you unlock your screen, or press the widget. Extremely usefull. That'll help to prevent the ZEN from freezing, a bit.
Well, even though I have 17 APPs installed, including Fast Reboot Pro, my Touch 2 still crash, rarely. I've been experiencing a serious issue about my ZEN booting loop, for no reason at all! Had to boot in recovery mode, and wipe the data. Which lead me to think the stock firmware can also be the problem for unstability.
Q: How do I install APPs on the ZEN Touch 2 ?
Since the Market is unavailible (I've tried to install it without any success. However, seems like some people managed to install it, most probably with root. I've tried, but cannot get it to work, myself), you'll have to download APK files. You have the choice to download from ZiiO Space, or from any other website. Download an APK file, save it anywhere on your SD Card, then open the built-in APP "Explorer" on the ZEN. Lauch the .APK, install it, and you're done.
Remember to check "Enable unknown sources" on the "Manage Applications" menu!
A fastest method, you could manually download and install "SlideME". I've used it for a while, and it's a Android-Market / Google-Play "Like". It'll work without any problem on the ZEN.
Q: Is the ZEN Touch 2 rootable ?
Yes it is!
First thing first, rooting your device will void your warrantee. I did it, since I live in Canada, and I have no intention of returning the device in California if it break. I am not responsible if you brick your device doing the process, even though nothing wrong should happens. If you don't know what is Root Access, you better not doing this.
I've used the following method. It worked like a charm.
Install the Z4Root APK. Now your Antivirus (Computer maybe, and ZEN Touch 2 antivirus as well, if you have one) will warn you it contain a malware. Z4Root is not a virus! Simply because it perform actions that can be dangerous to your device, that's why you get a warning.
Launch Z4Root, and press the "Root" button (Not temporary). Z4Root will do the rest automaticly! Then your device will reboot, which is normal. Don't do anything during the rooting process, however!
If the rooting worked, you should now see the APP "Superuser" in your APP Drawer.
You still have the option to Un-Root your device - assuming you want to return the ZEN to the store, for example - by launching Z4Root again, and press the button "Un-Root". Simple as that.
Q: Can you install a Custom ROM such as Cyanogenmod ?
I've tried without any success... I was hoping install another firmware would make the device as stable as it should be.
I installed ROM Manager, but when the APP ask you to backup your current bootloader and select your device, the ZEN Touch 2 isn't in the list, so I couldn't perform the backup.
There are more complex ways of installing another ROM, but I haven't tested those. This is becoming quite dangerous.
I requested help on XDA Forums, but haven't got any, sadly.
Q: The GPS doesn't work !
Okay, so I don't know if your device really is defective, but I can tell you about my experience; I always disliked Google Maps APP, since it requires you have a Wi-Fi connection availible to use your GPS. Not pretty helpful when outside.
What I recommend you, is to install the APP Locus (Keep that in mind: the more APPs you install, the more your device will freeze.). Free version is powerful enough. What I like about this magical APP, it allows you to download maps, so that you can view them offline (They are pretty big in size)! Download a few maps, and activate your GPS, it should seek your position.
I believe when people says their GPS doesn't work, it's mainly because the ZEN Touch 2 GPS is really slow to find your position. Really. I first had trouble with this too, and for the GPS do to his things, this can takes up to 15-30 minutes, no kidding. And when the GPS work, it have chances to loose your position randomly.
So yeah, sad to say that, but the GPS on the Touch 2 isn't the best. My position is find instantly on my other 600 MHz smartphone (LG Optimus One).
Q: What is the Recovery Mode, and how do I access it ?
You can access Recovery Mode by holding the HOME button and then turning ON your device at the same time. This menu can be really useful, and even save your device, like it did for me.
Here are the options availible:
- Reboot System Now;
- Apply Sdcard : update.zip;
This is used to update your firmware if you're still on Android 2.1. You could also install Custom ROMs with the filename update.zip that you've put to the root of your internal storage. Highly not recommended to install any Custom ROM, since these ROMs aren't customized for the ZEN Touch 2, simply!
- Wipe Data / Factory Reset;
This delete all of your data on the ZEN, to bring it back to his original state. For some reason, when I used this option, it kept everything that's on my internal storage (Music, Pictures..). GLAD that did. What I've lost, were the APPs I installed, and my Android settings. My APPs were all backed up, so that was no big deal. I wiped the device 3 times, and I can confirm that the data in /mnt/sdcard (The internal storage where you put your music, on USB) isn't deleted. All you have to restore is APPs (If they're backed up, that's fast) and ZEN settings.
Also, be advised that wiping the device does not "unroot" the ZEN - Superuser APP is still there, and the device is still rooted. Notice that if you have uninstalled system APPs (see below), the APPs won't be reinstalled automatically. You'll have to reinstall them manually, if you want them back - hope you have a backup of these APPs!
I had to use this option to stop my ZEN from booting in loop. I thought it wouldn't change anything!
- Wipe Cache Partition;
Wipes the cache partition of the device to clear all the data accumulated there over use.
Thanks to Haroon Q. Raja from AddictiveTips for the info.
Q: Would you qualify the ZEN Touch 2 as a durable unit ?
Well, "on the outside", yes. People (Not me! :P) dropped my ZEN twice, without any consequence (That freaked me out).
Maybe I was lucky, don't know. But durable "on the inside", the firmware and all this stuff, it's a no-no. I should you have more chance that your ZEN will die for no reason because of the firmware, rather than die because you dropped it (Well, just don't drop it in the pool...).
Q: The stock music player suck, I have no control at all !
What I recommend you to install (Personally) :
PlayerPro for the look;
PowerAMP for functionalities. I used PowerAMP, since it sort my music better. I've switched to NRG music player, since PowerAMP became glitchy, for some reason.
Both are shareware, but since there's no access to the Market, you have no choice, but to download illegally. I apologize Creative, for approving the download of APPs, but what else can we do? Simply make the Markey availible, that will sove this issue.
If you plan on getting PowerAMP, get it here, along with the Full Version Patch (You HAVE to be rooted for this to work! Tested, and work in my case):
http://forum.mobilism.org/viewtopic....fdb7e20fd84c70
1. Unistall your current version of PowerAMP.
2. Install PowerAMP.2.0.4.467 APK (Do not run it!)
3. Install PowerAmpPatcher by ChelpuS APK
4. Start the Patcher, and press the button.
5. Reboot the ZEN, then start PowerAMP. That should do it.
Warning: You will loose all your previous PowerAMP settings, however!
Since the ZEN Touch 2 is not a Google cellphone / has no Android Market, this is the only way to have PowerAMP all the time on your ZEN.
NRG Music Player is pretty decent as well, it can play different formats that PlayerPro can't. Still a shareware, but easy to download and install without hassle.
Q: Which Photo Gallery do you recommend ?
Everyone agree, nothing is worst than the Android stock Gallery, super slow, and doesn't sort your pictures at all! Again, I have 2 recommendations:
Grab Quickpic or Picturen. Both are extremely light (500 Ko), fast and there are a lot of zoom steps, for us ZEN Touch 2 owners without any multi-touch support! You can also hide the useless folders, or add a password to these hidden folders, if you prefer!
JustPictures! is also excellent, as well. Take a bit more space, a bit slower, but the interface is more attractive, and One-Touch zoom is supported. Some functions that are in QuickPic aren't in this APP, but I feel like JustPictures sort my photos better. I can put differents "accounts" or "folders" to sort all my pictures.
Screw the original 3D Gallery!
Q: Any browser I should get ?
That really depend on what you do...
Read this article, from november 2011:
http://www.tomsguide.com/us/Android-...view-1705.html
Opera Mini is lightning fast, but unfortunately, Flash Player is unsupported on this browser!
Note: Avoid browsing the Internet with a ZEN full of APPs, you'll get in trouble. I did this, and this was a nightmare, freezing all the time, have to reset...
I do this now, but with my 17 APPs installed. It's quite OK, I should say. Especially that I use Flash Player a lot.
Q: Any Home Replacement you recommend ?
I've been using Go Launcher Ex for a while, because it's resonably fast, beautiful and way customizable; ADW Laucher is pretty fast, too. I've now switche to Nemus Launcher - way lighter (The GO Dev Team applications really are getting bloated by useless features, sadly), and still pretty beautiful. Go Launcher Ex is more customizable, but is getting bigger and bigger in size (And RAM, maybe. Not sure.). 8-10 MB or up for an APP? Even for a Home Screen, I hope you're kidding me.
Both APPs allow you to add folders to the APP Drawer ! Excellent!
Q: I want to disable / customize the lockscreen.
Disable the lockscreen: NoLock;
Customize the lockscreen: WidgetLocker.
Q: Does the games play well ?
Yes, pretty good, with the 800 MHz processor of the ZEN Touch 2 !
Comparing it to the 600 MHz processor of my LG Optimus One, there really is a noticeable differece in fluidity. The vast majority of the games doesn't lag on the ZEN Touch 2, that's great.
If you want to try those games emulators (SNES, Genesis...), go ahead, they work decently. Unfortunately, since the Touch 2 doesn't have multitouch, that's a problem, but try to set Left-Right as volume Up-Down to move your caracther, it's pretty playable and fluid enough. The best games are the RPGs, for sure, since multitouch isn't necessary at all.
There are also 3D emulators, such as N64oid or PSX4Droid; these also work, but watch out! At that point, 800 MHz is not enough for these games to be "playable". Super Mario 64, for example, is the most playable game availible for N64oid, and still then, it is really slow (Not that enjoyable, seriously).
You're free to try N64oid or PSX4Droid for fun, but just saying, if you want to freeze your device, this is the way to go.
Super Mario 64 shouldn't freeze instantly your device. However, Mario Kart 64, Donkey Kong 64 or Tony Hawks (Tested) freeze your device for sure - you wouldn't even get past the "Press Start" screen. My advice: only try Super Mario 64.
Still then, the ZEN does play games (2D or 3D) smoothly enough!
Q: My ZEN keep booting in loop! What should I do ?
That happened to me once in a while, and this is freaky.
"ZEN Touch 2" screen, "Touch the Sound of Perfection screen" again, and again, and again...
First: wait. Maybe it'll boot
If your launcher still doesn't start, reset button (Inside the SD Card slot, very tiny) is your only choice, of course. Reset, then power it up again. It booted for me all the time, except once.
If that still doesn't work: Recovery Mode, like stated earlier.
Now, here's what could happen if you reset during the boot sequence; I got this extremely annoying problem like 3 times. Hooray, you can get to the launcher!
Now, what can unfortunately happen, is that you get random popup like "SmartKeyboard Pro Force Close", this stuff. You'll keep getting these popups. That mean the vast majority of your 3rd Party APPs are corrupted, and you'll have to uninstall, then install again almost every single APP... This is a serious pain!
Now, don't install again. It is very important that you uninstall first, then reinstall. Otherwise, it won't work. Luckylli enough, your stock APPs will remain intact (Default Music Player, ZiiO Space, Explorer...)
Hope you don't get this problem!
Q: The ZEN freeze at "Touch the Sound of Perfection" screen...
I would suggest you to wait for a while; I guess it's because the ZEN is getting too hot. Reset the device so it can power OFF, and wait for the ZEN to cool down a bit (Do not reload it, unless you don't have the choice to.), and try again later. Also try to connect the ZEN to USB, it'll power ON on it's own, perhaps it'll get to the Home Screen. If it still freeze, too bad: do a factory reset (that should work).
Q: Can I uninstall preinstalled System APPs (ZiiO Space, Audible, Default Browser) ?
Yes, you can! I'll show you the easiest way to do it!
If this isn't appropriated, ask me Creative, I'll remove this question.
First, you HAVE to be rooted, again!
Second: doing this can be seriously dangerous if you delete a APP that is required for the system to work, you could really kill your ZEN! Again, I take no responsability if you kill your ZEN because of this!
Okay then, download the APP SDK Stock APP Removal (Thanks to the developpers!):
http://www.google.ca/url?sa=t&rct=j&...vTHqe6KdBudQLg
Install it (If you have an antivirus on your ZEN, it'll detect it as dangerous. Ignore it. It's normal, since the APP allow you to delete system APPs, which can be dangerous), run it.
You can now see a list of every single APP installed on your ZEN, including the system APPs. ALWAYS make a backup of the APP when you delete one! The APP itself being extremely easy to use, no need to explain how it works, you'll understand it by yourself, for sure.
Just keep in mind, it is your responsability to verify if it's safe to remove an APP or not! Always check!
I used the APP to remove ZiiO Space, Audible and the default Browser (Without any consequences), since I never use those. Not sure if it's safe to delete the default 3D Gallery.
Mainly because I want to free up the most space as possible on my ZEN to avoid freezing issues, of course!
Q: How can I backup my APPs ?
It's quite easy to do. I've realised backing up my APPs was very important, on the ZEN Touch 2, since you never know when the device is going to freak out, when you'll have to do a reset, and that your APPs get corrupted!
You can of course use Titanium Backup, but I would recommend Smart App Protector / Pro, for his simplicity.
The main purpose of this APP, is to password/pattern-protect your APP (Which does the job perfectly well), but you can also backup (on SD Card, well, ZEN internal storage) and restore your APPs extremely easilly. No root required, here!
This APP completely saved me, when I wiped my device...
Q: What about my contacts ?
In the stock Contacts APP, there's an option to do a full backup of your contacts, on the ZEN internal memory.
If for some reason, you can't find it, download the APP Go Contacts Ex (In my opinion, the best contacts APP availible). This APP also have an option to backup and restore your contacts super easilly.
Q: In some cases, the ZEN Touch 2 isn't loud enough!
Something I would recommend is using a different music player with an equalizer. PowerAMP + PowerAMP patcher should do the job. Open the equalizer and increase the value of the first bar on the left. You'll get a small volume boost. I do use it for some tracks that have the volume REALLY low.
Q: The Agenda / Calendar does not work at all! When I start it, I get the message "You have no calendar" !
Dear calendar... It's always been a pain to set the calendar on the ZEN Touch 2, since it's not a cellphone...
2 recommendations:
First: forget it. I've tried, and seems this is possible to get this to work, but quite uneffective. First, you should download the APP Calengoo, a more than excellent calendar. It'll sync with your Google Calendar, so try using a Gmail account, to get it to work. It seems to have troble with the sync, and it doesn't work all the time.
Haven't done this in a while, this is seriously a pain. I'm using the calendar on my LG smartphone anyways. I won't be able to help that much about this issue.
Second: what you could do instead, is to download the calendar Jorte. It's a standalone agenda, so it does not requires sync to work at all. It'll work without any problem on your ZEN, you don't have to set-up anything.
However, I fairly prefer Calengoo over Jorte, way more powerful.
Q: Where's the reset hole?
Inside the micro SD slot. You can use a lockpipe (recommended) or a linguee mine (less safe).
Q: Is the battery removable?
Unfortunately, no. Unless you manage to open the ZEN in a very specific way, using a knife and a hairdryer to make the glue melt, I've read. You should probably gain access to the battery this way, but I've been completely unable to know the exact battery type (Lithium-Ion, but details), so replacing it would be a real pain. Creative couldn't help me, since they do not encourage self repair; they recommended me to purchase another device if this case happen, which I honnestly find pretty ugly.
Q: The default Android keyboard is not good enough...
The APK "Smart Keyboard Pro" is the answer.
Q: I would like to quickly turn ON WiFi, and ajust screen brightness without going in the Settings all the time.
Grab the APK "Extended Controls".
That's it, hope this guide was helpful!

Originally Posted by agrimstad
This Q&A guide was enormously helpful to me with the zen touch 2, my first android device.
I'm pretty happy with the device--everything pretty much works--but doubt my experience would have been so positive without this guide. I do have some observations as a kind of follow up.
1. I'd recommend staying with Creative's web browser. I tried a couple of alternatives. I tried Opera and Firefox. I thought they were painfully slow. I quickly abandoned them. The default browser seems good enough. That's not really what I got the zen for.
2. I bought PowerAmp. I had issues where it would work for a few days and then fail with licensing issues. Reinstalling fixed matters, then the licensing failure recurred. So I tried ProPlayer. To me, it's better. I like the way it handles folders.
3. I bought Locus Pro. It's pretty good. I like the ability to download a map so you're not tied to the internet. The GPS is slow, but it does work.
4. I did root the device with z4root. For me, the only advantage seems to be that I need to be rooted to get ClockSync to work. Being able to sync the device's clock with NTP is a really professional touch.
5. I use Go Launcher Ex (paid version). One thing to mention is that the default launcher has a Bluetooth widget which doesn't seem to survive the installation of Go Launcher Ex. I installed another Bluetooth widget I found on AndroidPit App Center. By the way, this App Center seems pretty decent, since Google Play isn't supported. (I also use the SlideME Marketplace.)
6. I like the Go Power Manager for monitoring the battery. It has a widget and power usage modes that are quite good.
7. I don't seem to be having lock up problems. (Note that I only use the default browser). I think this may be due to my being really careful about RAM usage. There are a set of things I've done in this area. First, I use StartupManager. (This is a second reason to root the device.) This keeps the things running at start up to the minimum you want. I've also installed FastReboot. I run this from time to time. But there are two other things that I really rely on. One is the Go Task Manager. This lets you monitor RAM usage and kill things to recover RAM. Another thing I use is a widget--I can't remember where it came from--that displays RAM usage on the home panel and a button in the shape of a broom, which, when tapped, recovers RAM. I think this is part of Go Task Manager.
8. It seems obligatory to have a scanner app for all the 2-D bar codes that have sprung up everywhere. I haven't seen any advice about which app is preferred. I'm using Unibet Scanner, which seems to work.
9. Because Google Play isn't supported, I've had to get some things via googling for apks. One finds these in strange quasi legal places and I worry about viruses. I'd be interested in advice regarding a virus scanner.
Thanks again for the guide. -- al
Thank you very much!
1. Maybe you want to try Dolphin Browser Mini / HD, it's pretty powerful. But if you're looking for a lighter web browser, you could give BoatBrowser Mini a shot, if you want to.
2. I've read that PowerAMP cannot activate on a non-Google phone, which I find pretty ridiculous.. I have to patch it with an illegal app, but now I get that strange noise when my music play, and the app is basically dead, unless I reinstall and loose all my settings!
7. That's the right thing to do. If you don't have much APPs installed, that shouldn't lock up.
9. Same here. I've used Lookout Antivirus before, but you wouldn't be able to uninstall it, if you're not rooted. I've then switched to Zoner Antivirus (Free). Less known, but for some reason, I've read it detected more viruses than any other free Android antivirus.
Enjoy the ZEN Touch 2.

Problems with ripping files from my cds to Zen Touch via Mediasource pla

This is a problem I have had recently. I run Windows XP and have a Zen Touch which is a really decent player. However, just recently I have been unable to rip any CD tracks from my ample collection and put them on the Zen touch. I always get a little dialogue box which says CDrom doesn't support file ripping. Try the Recording function. It has done this even on CDs whose tracks I ACTUALLY put on the Zen touch already without any problem. Why is it doing this now?
I have tried re-installing the Zen touch cd a number of times but to no avail.
Thanks

Thanks for that. I have been going around in frustration with this thing for a few nights. Even my husband is at a loss with it and he knows more about this stuff than I do.
I have effected a temporary solution to the problem which is to rip cd tracks using Nero Startsmart which converts them to MP3 no problem. I have also tried using the Media Player as well. Now all I have to do is download from the MP3 folder the tracks I have already ripped and load them onto the Zen.
What I don't understand about all of this is that the MediaSource Software was working okay until this month.

Zen Touch on Vi

I've had my Zen Touch for years and really like it but I just got a new computer and it came preloaded with Vista (in case anybody hasn't heard, Vista really, really sucks) When I put in the disc to load the software for my Zen, it just freezes and I have to do a hard reboot. Anybody have any suggestions (that don't involve running a different OS please, I'm not savvy enough for that.) Thanks!

Re: Zen Touch on Vista Funq....the MTP upgrade for the Zen Touch has been out for YEARS. When you neglect to update drivers, etc., you can wind up with an incompatible device. This is true of many peripherals. Apple has rarely, if ever, offered decent legacy support...their position is upgrade everything (and charge for it) or upgrade nothing and keep your equipment. This is not merely a Vista issue. It started with WMP and the change to MTP. THis is, overall, a big improvement in player and device synchronization for 99.9% of users. If you can find an XP computer with WMP0 (not !!) you can upgrade your firmware and be all set.
Why is it that people expect Windows to maintain legacy support forever and when Apple abandons EVERYONE who does not upgrade (for 25.00 or so) it is no big [email protected]

Zen Touch touchpad stopped work

Alright so I bought my Zen Touch 20GB on September 4th, 2005, for $200. It's been great for the year since until recently the touchpad just stopped working... I updated the firmware to 2..0 just now and it still doesn't work. The Random button works so right now all I have it a huge Creative Zen Touch Shuffle.
I believe my free -year warranty expired just a couple of days ago which is quite unfortunate. I didn't purchase any extended warranty. Not sure what to do now. Any ways to fix it's Does the player have any value any more?Message Edited by artanisxvi on 09-08-2006 05:45 PM

A couple of days might be wai'ved when dealing with Creative's warranty. Act fast. Try reseting the player, and if that doesnt work, contact creative through email (support>contact). They still should honor the warranty, if you are really polite =)

Touchpad of the Zen Touch doesn´t react anymore..

Hey all,
I got my old Zen Touch(20GB) for maybe more than 2 years and it was my best friend at all the time,never had any problems with it...
But suddenly(yesterday) the touchpad is broken...
Nothing happend... hasn?t fall to the ground or damaged...
Just after i started it the last time the touchpad doesn?t react....
What can i do,can somebody help me?
Greets, Philipp B?hler

In Firefox 4 and later you no longer have the Status bar that showed the padlock in previous Firefox versions.<br />
The padlock only shows that there is a secure connection and doesn't guarantee that you are connected to the right server.<br />
So you might still be connected to the wrong server if you make a typo in the URL and someone has claimed that mistyped URL.<br />
The functionality of the padlock has been replaced by the [[Site Identity Button]] on the left end of the location bar.
See also:
* http://www.dria.org/wordpress/archives/2008/05/06/635/
* https://support.mozilla.com/kb/Site+Identity+Button
* http://www.mozilla.com/en-US/firefox/security/identity/
You can use this extension to get a padlock on the location bar.
*Padlock: https://addons.mozilla.org/firefox/addon/padlock-icon/

Touchpad on my Zen Touch is not work

Hi, I have had my Zen Touch for approximately 2 years now. It was working great, no complaints. But about a month ago, the touch pad stopped working. I tried resetting it, but to do that you need to work the touchpad. My warranty expired obviously. How can I fix it's

http://www.nomadness.net/modules.php...ewtopic&t=8668?Yeadon563

Zen Touch: problems starting, touchpad, new firmw

This is a description, in chronological order, of the issues I have had with the Creative Zen Touch player.
. Bought player, charged exactly as described and player would not get past Zen Touch screen. Tried everything without success, had player swapped by **bleep** Smith.
2. WMA and data files added to new player without any problems. Players seems to work well.
3. More files added, but I started receiving an error when trying to copy files to the player from the computer. It seems that the player requires significant power to talk to the computer, this problem was more prevalent on a computer with USB .. A full battery charge will work but this will be drained quickly, so the best bet is to plug the player into the mains while it is docked with the computer. This should be added to the manual.
4. Player seems to work well from that time till the past week.
5. Installed newest firmware a week or more ago.
6. During the past week there was one day when the touchpad would not work properly. This problem was that moving between items becamse very cumbersome. I would move to a selection, but when I lifted my finger, the selection would jump two places lower. If I just touched the touchpad, the selection would jump two places lower. This problem rectified itself a day later.
7. Tried to start player as per normal but it would not start. Used reset buton, player started and had at least two thirds of battery (ie I guess that the problem starting was not battery related).
8. The next day, the same problem occurs, but reset would not work. Tried many means of starting player, until plugging into mains. Player starts and shuts down as per normal within a short period of time. Waiting significantly longer and the problem starting the player will arise.
9. Went to special menu on player and cleaned up player then rebooted. Player seems to work.
0. Next day player will not start. Tried pressing and holding down the start button for a long time, pressing many times in a short period, using reset button, using reset with play/pause button. Eventually tried mains, which brought the Creative logo onto the screen with no backlight, player did not even try to charge itself (ie flashing led on start/shutdown switch). I left player plugged into the mains and came back to find it charging. After this, the player started.
. Later in the day, I tried unsuccesfully to start player without success, using all possible tricks as mentioned. Went to inspect player a while later and it had was playing.
2. Now I have found that if I do not actually perform a shutdown and the player switches itself off using the idle settings, it will start up more easily, but not the first time. It seems that the touchpad problem (read above) has returned, but not as bad as before, in conjunction with the player being slightly easier to start (up to 5 attempts at pressing start).
Theories:
- When player is shut down it stays in a quick start mode for a period of time. During this time, if player is started, it will quickly start up and begin playing. After this time, a procedure automatically changes so that a more full startup is required during the next start-up, eg parking hard dri've or something else.
- When a player is shutdown from idle, a different shutdown happens, allowing easier startup later.
- The player in question is having difficulty starting from this second mode.
- Start/Stop button not jammed or working. Unlikely because I can shut down using the button
- Player not receiving startup message. Possible, but unlikely because reset does not work and theory .
- Battery not strong enough to perform initial startup? Feasible option given that the only time the player could start was when plugged into mains. However, player does have 2/3 of life left, which does not make any sense, unless the battery indicator is faulty. Fully charging the battery did not make a difference. Thus, max output of battery may have diminished.
- Hard dri've faulty. I am not hearing any hard dri've sounds when attempting a startup, so this is unlikely, since once player is started, everything works.
- New firmware is problematic. Explains sudden change in player's working. However, when I went to downgrade the firmware it said that the files may be corrupted by going back a version, yet to test.
- New firmware requires a hard disk format to work properly. Was this fully tested by Creative before release? Ie, did they put 0 gig of music on a Touch, then upgrade the firmware and see if the player continues to work correctly for a reasonable period?
- Player is a first time release with unironed bugs trying to capture the overflow from iPod, and we are the testers.
To Creative,
I am reasonably upset by this turn of events. I chose the Creative player over the iPod because of the battery life, reported music quality, ability to play more formats and the added storage. However, I would prefer a more durable player to what I appear to have in my possession. I believe I have given a reasonable description of the player and its problems, which should assist, unless the problem is already known. Please advise me of my options Creative.

Slats325 wrote:
Number 6 has turned out to be my electronic albatross. I have attempted every concept that I have read on this board: wiped down the keypad with a towel, damp cloth, bought a plastic case in an attempt to ward off static electricity, reset the unit, cleaned up the hard dri've, etc.. The fact remains that the unit jumps when it wants to. Very disconcerting. I have decided that since Creative is well aware of the issue and is maintaining corporate silence, that I should just cut my losses and buy an iPod. Tested one at an Apple store last night and was impressed with the control and functionality of their click wheel. It is a real shame as I truly think this Zen Touch was a cool idea but has consistently lacked support and follow up by Creative.
Haha remember that poem...rhyme of the ancient mariner...good to see other cultured fellows...
anyways I too have been haveing the jump problem. I've gotten somewhat accustomed to it, but I simply can't wish I had an iPod....its control is so much better. My friend said that this was how the iPod was at first, but then it got better. Now whether this was a software problem (I hope so) or an actual hardware issue (I'm going to be ticked if they don't replace it), I don't know. They better rectify it.
I wrote them a huge, uber persuasi've, rhetorically packed essay about why they must fix this problem if they wish to ever be on the same playing field as apple.
and I never got a reply.
so we'll see what happens. they better fix it.

Zen Touch Touchpad Prob

Anyone else experience a problem where the touchpad stops working for any amount of time. For no reason it stops working, either when i first turn it on, or while im using it. It wont scroll, it won't detect my touch... however the buttons still seem to work like I can go back to the menu screen. Is this a common problem, I dont like it very much and am pretty sure I'm gonna have to exchange it.

Hello everyone... I purchased my Zen Touch 40GB on 2/3/2004. For the past fi've months, I've never had a problem with the device, not even a need to reset, until today. The touchpad no longer works. It only functions sporadically despite resets, clean-ups, and a reinstall of the firmware. It's doing the same thing cited by the OP. Does anyone know of a fix for this. If I had to return it to creative, any ideas what it would cost to repair? I hear they give you a refurb back. I have 9002 tracks on my player and would hate to lose them. Any help would be appreciated. Thanks.

Zen Touch adapter - Really bad to leave in constant

I want to use my zen touch 40GB in connection with my home stereo system as my music collection. However, I don't want to keep having to remember to plug it in and unplug it all the time to do this. The manual says not to leave the adapter plugged in, but is it really an issue?
Thanks

BigFIFan,
The answer to the best of my knowledge is this:
The only time when it is best to fully discharge the battery is on the first few charges, to condition the battery.
After this, partial charges are the best. Leaving it plugged in to AC shouldn't hurt it at all.
This is why I like Li-Ion batteries. They are so easy to work with.
Jeremy
Where is Micah anyway? (sorry couldn't resist)

Zen Touch is fro

I bought my Zen Touch in Sept 05, & built up a modest 900 tracks. Two weeks ago I turned it on, it showed 'now playing' but it had frozen. I could not turn it off. Reset turned it off and back on to its frozen state. I could not access Recovery Mode. Creative suggested letting battery run down, connect to charger and at 3rd attempt I was able to access Recovery Mode. Clean Up did not work. The Organiser prog does not recognise the player when I connect it to the PC so I cannot back up my tracks. Using skip or any other button did nothing. Format All and /or Reload Firmware would lose all content.
What a dreadful state of affairs. I know there are 900 tracks in this little box but Creative has no way of accessing them. This must be the worst product I have ever bought. The Zen Touch should come with a health warning to back up everything but I don't suppose Creative want to say how such a disastrous fault might happen.

I sympathise. To be fair, you wouldn't expect there to be a dead end, no-further-help-available scenario, but the bad news is, that's what appears to be on the cards.
The symptoms you describe are pretty similar to what happened to me. Though, through a huge amount of random retrying, I did get it to restart (I have no idea why it suddenly chose to, but after 6 days, it did, so keep trying!), and I was eventually able to back up my 2000 tracks before trying to solve the problem (it was still freezing).
But when I was finally able to access the recovery mode and do a disk clean up, and then try to reload the firmware (I tried to load all the available firmwares, including the PlayForSure Firmware, which DOES wipe the disk clean), the player wouldn't respond. In fact I'm now in a worse situation, cause I now have a non-responsi've and EMPTY mp3 player (see my thread, probably above).
So, no good news on that front as nobody appears to know the right solution (but thanks to all those who have made suggestions) and I am stuck with a ?70, 4 month-old empty dead turkey. A distinct absence of useful advice from anyone at Creative too, you'll notice.
So, it's not just you, and I'm afraid there are a number of us in a similar state of disappointment.
By another Creative product? Dunno. Who's to say this is not a problem that could happen to any MP3 player? All I know is that I would definitely think twice about it next time, especially when considering the aftersales support.

Zen touch has fro

Hey all,
I hope someone can help.
My zen touch (20gb) player froze whilst turning off, i let it sit but eventually had to reset it to get it to go off, since then i havent been able to turn it back on and it wont charge, the blue charge indicating light doesnt appear and when i plug it in all i get is the creative logo and the copyright info, i've tried the reboot advice on creatives web page, but that desnt work either!!!
Any suggestions?
Thanks
Iain

My zen touch freezes from time to time, done all the usual things without any improvement. But today discovered that it freezes when used near some electrical equipment for example my wife old treadmill which uses an ac motor, its ok with the new treadmill with a dc motor. So it appears that the zen touch suffers from electrical interference, generally this is in the rf range (radio frequency). I hope this helps many users as it was driving me crazy and it appears it's a huge problem with many people.

HELP! MY ZEN TOUCH HAS FRO

i've tryed resetting it and it still stays frozen , what can i do?

My zen touch freezes from time to time, done all the usual things without any improvement. But today discovered that it freezes when used near some electrical equipment for example my wife old treadmill which uses an ac motor, its ok with the new treadmill with a dc motor. So it appears that the zen touch suffers from electrical interference, generally this is in the rf range (radio frequency). I hope this helps many users as it was driving me crazy and it appears it's a huge problem with many people.

Creative zen touch fro

I have uploaded firmware on my zen touch. but now, my zen is frozen and i can only see the main screen of creative. I cant switch off. i cant reset it. I cant go to the recovery mode. I cant format it. Zen touch does nothing now! i can only see the main screen of creative! is any solution for this problem? help me, please.

I am also a new owner of a Zen Touch which i picked up today from Argos. I bought a 20GB Ipod on Friday but after realising how bad the battery can be and how many things will decrese the life i took it back and swapped over.
For an extra ?0 i now have 40GB Storage and a 24-26hr battery life machine and im happy.
I did have a bit of trouble getting the device installed with the PC because i kept on getting 'Player Not Connected' or when trying to copy over it said '0mb of free space'.
However this was because i had not rebooted the PC after installing. Once that was done eveything seems fine.
Just come off its initial 4hr charge and im impressed with the sound quality, its as good as the Ipod was.
The Zen Touch may not look as nice or be as small as an Ipod but 40GB of storage and over DOUBLE the bettery life im more than happy.

My Zen Touch's touchpad is really fro

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