My Zen Xtra freezes when organizing fi

Can anyone help me?
A week ago when I was deleting some songs from my playlist (using MediaSource) my Zen Xtra froze up and then my playlists were lost. I have reset my Zen, reloaded the MediaSource software, updated the software and tried various other solutions but I still can't seem to create Playlists or work with my music files without my Zen freezing up.
Fortunately, my music library is still in tact - but I would really like to be able to organize my files without having it freeze up.
If there's anyone who can help with some suggestions - I'd really appreciate it.

thegodofcheese wrote:
try banging it on the desk a few times - literally. mine did the same thing...i freaked out...looked for origional packaging and what not...couldn't find it...so i got pissed and slammed it on the desk a few times - it then started working. sometimes they work like charms and sometimes they work like crap. go figure.
This should only be done as a last resort. The originator of the post ought to read the FAQ before resorting to this.
p.s. - learn to spell rescue mode if you're going to make a big deal about that thing that didn't work either.
It might not work for you, but stalling at EAX without error is very often cured by a disk cleanup. Also, I believe Jason works in the Asia support team, so English is presumably not his first language. Plus I know plenty of people who do have English as a first language and still can't spell or use grammar correctly. Basically, have some manners.

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When I select "Organize Media" and then "Music" it always stays still at that part. I've tried uninstalling and reinstalling everything and pushing the reset button on my Zen Xtra.

Please refrain from using bad language on these forums, we have people of all ages reading.
See how you get on with the reset SSR mentioned. It may also be worth formatting the player, and putting a freshly ripped album on it to see if it behaves the same. You may have some corrupt files on the player that are causing problems.
Cat

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Please refrain from using bad language on these forums, we have people of all ages reading.
See how you get on with the reset SSR mentioned. It may also be worth formatting the player, and putting a freshly ripped album on it to see if it behaves the same. You may have some corrupt files on the player that are causing problems.
Cat

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I am having the same but it seems that changing the "play mode" from "Normal" to "Shuffle" does mine in,(now it seems as if any use of controls causes freeze ups)then the only way out if you find your self with out a small object is to remove the battery.
I have ran scan disk,I have removed all files and reloaded them,I am next going to check my mp3's for corruption and fix them or not load them up and see if this persists.
As a note i had the Zen for over a month where it performed flawlessly with the same files loaded before it started doing this. It's very frustrating as it happens all the time now unless I start play and don't touch any controls.
~Trey~

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When I turn on my Zen Xtra, it freezes at the "Creative" screen. I have reset it and have tried removing the battery, but it hasn't helped. If it helps, I haven't used it for around 6 months.

I am having the same but it seems that changing the "play mode" from "Normal" to "Shuffle" does mine in,(now it seems as if any use of controls causes freeze ups)then the only way out if you find your self with out a small object is to remove the battery.
I have ran scan disk,I have removed all files and reloaded them,I am next going to check my mp3's for corruption and fix them or not load them up and see if this persists.
As a note i had the Zen for over a month where it performed flawlessly with the same files loaded before it started doing this. It's very frustrating as it happens all the time now unless I start play and don't touch any controls.
~Trey~

Zen Xtra Freezing

I have a 30 GB, Zen Xtra. The battery ran down, and now when I plug in the charger it starts up and freezes up on the EAX screen. Would really appreciate any ideas.
Thanks, Mike

Try a disk cleanup. To access the Rescue Mode hold down the play button and KEEP it held down, press the tiny reset switch once, and KEEP the play button held down until the player boots into the Rescue Mode. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.

Zen Micro Freezes when I plug in USB cable+USB not recognized at ti

Ok, I know you, the reader, has heard this complaint posted over and over on the Creative forums, and you would probably tell me to SEARCH THE FORUMS. Well, I did, and I found no answer or solution to my problems. So..here goes nothing.
I recently purchased a Black 5gb Creative Zen Micro, I was really content and happy with it...that is until I plugged it into my USB 2.0 Card. The moment I do that (I've tried plugging it in into every USB 2.0 slot, and NO, this isn't a hub, but a PCI card), The Zen Micro freezes! I have to resolve this by removing the cover and taking out the battery, then reinserting the battery. At the same time my Zen Micro freezes, a little bubble pops up on my computer screen saying "USB Device Not Recognized". I'm going absolutely out of my mind here, and am on the verge of returning the Zen Micro, and might get a replacement, and if that doesn't work, just returning the Zen altogether for a refund and getting a Rio Carbon. I really like the Zen, so PLEASE PLEASE help me out here!
Things I've Tried That Did Not Work:
-Uninstall/Reinstalling Zen Explorer, Mediasource (basically everything on CD)
-Updating the drivers for Zen Micro found on Nomadness.net
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-Trying the USB 2.0 Card in different PCI Slots
-Rotating the order in which I connect the USB cable to Zen Micro and PC
-Uninstalling/Reinstalling the drivers, even when the Zen Micro pops up as "Unknown Device"
-Reading tips/hints on Nomadness.net
I have scoured the forums, and have not found anything useful or new. I know its not the USB 2.0 Card's problem, since I plugged in my USB mouse into all the ports on the USB Card, and it worked fine.
Note: When I plug the USB cable that came with the Zen Micro into the integrated USB slots on the motherboard (USB .), it at times, does work, but even then, not a high chance of it happening. Even if I do successfully connect the Zen to a USB . slot without it freezing up, the Zen ends up not being detected by any program, like Window Media Player, Mediasource, or Creative Zen Micro Explorer.
I am going out this weekend and am gonna try to buy a new USB Cable, and if that doesn't work, returning the cable, and returning the Zen Micro to be replaced. AND IF THAT DOES NOT WORK...GOODBYE CREATIVE! HELLO RIO! But please, any help you guys could give would be greatly appreciated. I will also try to contact Creative Customer Support, but I doubt they'll tell me anything new, if I could even connect to them without being put on hold.
System Specs:
Windows XP Professional SP2
Creative Zen Micro Firmware .02.05
USB 2.0

Yep, that's exactly my issues to.....no matter what I've done, including replacing the USB 2.0 card which WAS and Adaptec DuoConnect 2.0 card which works fine with every other USB device ever connected to it, the Zen Micro 6g is NOT recognized by Creative Media Source or WMP. It is only recognized by the PC in Device Manager, and it has a yellow marker on it, which tells me the drivers are not installed. I know I don't need the drivers installed, but even after installing them, it tells me the drivers are not installed.
However, the answer is: it's definitely not the Micro, since it works flawlessly on my other PC and on my Toshiba notebook. So, it's some compatibility issue on that one PC. Since I refuse to let things be, I am reformatting that PC, reinstalling from scratch with WinXP and sp2. This PC has WinXP Pro but it has other issues so a reformat is in order anyway. Hopefully, this will resolve the issues. If not, then I say it's incompatibility with the Intel 865Perl m.b. But I'm at a loss as to why it won't work when plugged into the Adaptec card too.

Zen Xtra freezes in rescue m

there has probably been a post about this before but there are too many to llok through. I just got my player (Creative Nomad Jukebox Zen Xtra 40 GB) and i went to start it up one day and it stayed at EAX screen for awhile then went into sage mode. From safe mode i tried Clean Up- didn't do anything, Format All-says "harddisk problem", Reload OS-"harddisk problem, and Reboot, this reboots to same rescue mode. I try plugging it into computer but says "player not connected". Also, if i shake it, i hear rattling from inside(dont know if its bad), probably shouldn't shake it but im trying everything! I never dropped it or anything like that(may have verbally abused it though)Message Edited by parcia64 on 0-03-2005 0:59 PM

Hmmm. . . It seems that there's an epidemic! I had to perform rescue mode on my 30 GB Xtra yesterday, (Thanks again, SSR!) and noticed it was a bit sluggish this morning. That's when I decided to perform another cleanup. Bad idea. The cleanup froze at 98%. After staring at it awhile, I decided to press reset.
This time, the opening EAS screen appeared, followed by the re-building library screen, which remained for at least an hour (Hey, I only have roughly 200 songs that I managed to salvage yesterday. It can't take that long!)
I couldn't figure out a way to turn the darned thing off, so I just let it idle away. When I returned roughly an hour later, the device had finally turned itself off. It boots up properly now, but I'm a bit hesitant to invest any more time in adding files until I'm a bit more confident of its stability.
After reading some of these postings, I'm tempted to return the device, but here's my dilemma: I purchased it from Buy.com and it came with a rebate offer. I've already cut the UPC and sent it in with my receipt to Stillwater (Home of my alma mater, OSU).
I'm now in the process of recharging the unit so I can attempt reloading the firmware. I must say that I'm getting frustrated: First, I spent several days transferring hundreds of files from iTunes to the MediaSource Organizer, only to have roughly half of them disappear, and now I'm having to wrestle with the player yet again. Sigh. I'm hoping I can actually start enjoying this player soon!
I doubt Buy.com will accept a return sans a UPC on the back, and I'm not sure I have another copy of the receipt. I'd really like to get this unit repaired or replaced, but I want to make sure I've explored all avenues first. Is a reload my best option, or should I try something else? (Fortunately, mine doesn't rattle when I pick it up. . . )

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"please wait" appears on the screen and stays there forever... i've waited up to an hour. i push the reset button and it rebuilds the library and then it works fine but i don't want to do that everytime i transfer music. i've had it for about 4 months and never had any problems until recently.
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http://forums.creative.com/creativel...ssage.id=39372

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During the time it's turned on, the computer would not recognize the player as "connected", I couldn't do firmware flash/upgrade. The computer also won't recognize as a removable storage. The Zen Microis in perfect condition, I haven't dropped it once, bought it for less than 2 weeks. Current version of firmware is .0.03 (as i recall). model # DAP-MD0004
Any comment is greatly appreciated!! Thanks =)
ps.
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Hi kaic,
My Zen Microphoto has exactly the same problem you described. What I like to know is if you got it replaced or if somehow you could fix it yourself. And if Creative replaced it, which they said the problem was?
Thanks a lot,
Fer

Zen Micro Freezes when USB plugged

My 5 day old Zen Micro 6 GB freezes when I plug it in with the USB cable. It freezes on the "Now Playing" screen. And then I get a little window that pops up on my desktop saying "USB device not recognized." The only way to un freeze it is to remove the battery.
I've also found that if I turn the player on, and have it in Menu, NOT playing any song, it will dock fine.
I'm using firmware 2..02.
I've tried (in this order)
Re-formatting with 2..02
Disk Clean up
Uninstalling EVERYTHING on my PC and then reinstalling it
Still getting the same error. I'm running WIN XP SP2.
Anyone offer any advice?Message Edited by pi534 on 06-9-2005 06:44 PM

The same problem happens with my 5 gb Zen Micro. But I have noticed that, it happens when I plug it to an USB port with extension cord. It never happens when I use it through my laptop's USB but in my Uni'versity's lab when I plug it in the USB port which is in front of the case by using an extra cable, it freezes. I have to turn the case around and directly connect to the USB. I don't know why but that's the solution I found

Zen 4GB freezes when locked and screen shuts d

Not sure if it is meant to do this ...but my brand new Zen 4GB freezes after the lock is applied, and?as soon as the screen powers down. Music stops playing and everything goes black and nothing responds (player blue?light still on). Even if I switch it out of lock, or try to turn on or off - nothing. Just have to reset.Surely you can carry on playing musing and apply the lock (for keys and screen power saving).Can't find any reference to this in knowledgebase. Thanks

:_ Hi gewillia-welcome to the forum.
This may not be helpful but here goes. I have the same Zen 6gb player and use it with computer running
Windows XP Home SP3,in fact the same set up as yours.
Firstly I find downloading via Windows Media player version best as I have experienced freezing using
creative's software.What is your media player's version?
I was going to suggest the clean up mode as this cured problems for me but you could try the format option.
Please note this will remove all files from your player so you need to make sure they are all available on your
computer because you will have to download them all again.
A simpler suggestion-have you tried a different usb lead or a rear connection on your computer as some
members have found these changes make a difference.
Would not think the firmware is a problem-seems the latest version to me.
Failing the above working maybe you have a bad player and need to contact creative support.
Let us know how it goes.
ZENFLASH

Zen Xtra freezes XP when connected (hard cra

This ones really got me stumped. I've had this Zen for a couple of years now and it has served me well. I updated the firmware to the latest version for driverless support (A warning about WMP on the download page would be VERY HELPFUL guys, I went through the 'firmware nightmare' like so many others). Anyways the machine worked great for a week or two with WMP . Now when I plug it in the player powers up like it's supposed to, but XP freezes solid. No way out of it, I have to physically shut the machine off, which is not cool. I've tried it with the player on, off, with and without WMP running but I get the same result. Uninstalled the entire USB system through the device manager also (nothing). Like I said before the player ran fine for a couple of weeks. I think Microsoft put out a security update during that time period, but I'm just grasping a straws for a reason. The machine is fully up to date in all areas (SP2, drivers, updates, etc.). Any thoughts would be appreciated...

forgot to add... am on service pack 3

Zen Micro freezed when syncing, now freezes when trying to reload or upgrade firmw

Got a Zen Micro, firmware 2..02
I started having problems syncing with my home PC, which uses XP SP2 with Windows Media Player . Trying to sync resulted in a freezed WMP an, after a while returned an error saying it couldn't communicate with Zen Micro or just showed that all the files to be transfer had been stopped.
Tried to sync in my office, XP SP2 with with Windows Media Player 0. It worked a bit better: could transfer files, but the speed of the transfers was unusually slow for USB 2.0. It ended with the WMP freezed and, after a while, all the files I use for testing where in the player.
In both computers, when the WMP freezed, the signal in the player remained with the lines in black, as if it was still communicating. I had to disconnected the player, disregarding the signal, which remained even with the player disconnected from the PC. When powered up the startup process ended in the "Creative" screen staying on forever, I had to remove the battery, go to recovery mode, Reboot the player and, after a library rebuilding it worked.
Read some threads and thoght that reloading the firmware would help. But the sign "erasing firmware" doesn't dissapear in my player's screen. I gave up after 2 hours. At that point, my player starting showing a "firmware error" at startup and going to the recovery screen every time it is powered up.
Tried to upgrade firmware. It gave a "player not connected" error using my home PC (WMP ) but not in my office (WMP 0). I try to "re-upgrade" to 2..02 but it returned a "failed to upgrade firmware" error (after a few minutes with the window freezed) and the player remained in "communicating" status (black lines in the screen's icon). Try then to "downgrade" to last .xx firmware version available, but the operation hangs after the "format completed successfully" message, with only two bars in the progress indicator, and it stays like this for a very long time (tried for 30 minutes), still with the communication black-lines-in-icon status.
If I try to re-run the firmware upgrade inmediately, it says "your player is not connected, please reconnect your player", as it is still in "communicating" status. I have to take battery out and reinsert it to be able to restart the firmware proess.
Any suggestions? I'm really restricted to not to send the player to Creative Customer Service, as it has just finished it warranty period and I'm nowadays in Argentina, from where the post cost would be huge.
Message Edited by raft on 08-4-2006 04:30 PM
Message Edited by raft on 08-4-2006 05:47 PM

Anyone from the Creative board or the guru around has an idea of what can I do?
would be really appreciated.

Creative Zen Micro - Freezes when 'Rebuilding Library', does this spontaneous

I'll make this post short and sweet.
Yes, I have read the FAQ.
I'm just wondering, its happened to me twice now that when i turn on my zen micro, it goes straight to the rebuilding library screen, and when the bar gets to the end it just freezes. Replacing the battery does not help. Only until i attach it to my computer at home does the library finish rebuilding. And no, on both occasions the battery was not dead. I just found out now about recovery mode and disk cleanup.
Now, considering this disk cleanup fixes the problem next time it arrises, why is this problem happening in the first place? How can I avoid it from happening?
I'll probably be returning this product if I'm forced to replace the battery etc each time i want to use it.
Sorry for my broken english

I have had a very similar problem with my 5GB Zen Micro. I have not added music to the player in weeks but during a cold boot a couple of times a week the player will not start clean, many times hanging at the end of a library rebuild.
The player is always shutdown orderly, though most of the time it's via the 4 hour firmware shutdown included in the ..0 firmware. Each time it hangs I boot to rescue mode, run a clean-up, then reboot. During the reboot it always runs a successful rebuild, so I wonder, why didn't it do that last time and why does it keep acting up when nothing has been added or deleted to the player?
One additional note, sometimes during the boot it will hang with the ZEN screen only partially displayed.
I just deleted the firmware and reloaded ..0. Hopefully this fixes it, but stay tuned for updates...
Thanks,Doug

My Zen Xtra freezes when organizing fi

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