My Zen Xtra sucks. Really hard to transfer files to and from

It's kinda old (big clunky Nomad Jukebox Zen Xtra, 30 gig). When I got this laptop in August, I downloaded some software to allow me to transfer files from it (I had broken the CD that came with it).
The media source thing won't recognize my mp3 player at all. The Nomad Explorer works, but files transfer EXTREMELY slow, it takes like 0 minutes just to open a folder, and usually a file transfer or simple opening of a folder will fail (It basically takes me half an hour to get into my DATA folder, and even then, I can't transfer stuff out of it, because it freezes up and fails half the time).
I tried just accessing it as a USB device through windows XP, and that also won't work. Windows XP can't see my DATA folder, and it also can't get files out of my mp3 player.
So, any help? Do I need new firmware? New software? I'd like to backup all my music onto my laptop (I don't even use the MP3 player that much anymore anyway, mostly because of the issues I've been having.) and reorganize it, etc.
Direct links if you help please.

Unfortunately it's unavoidable if you're going from a .x (PDE) firmware to a 2.x (MTP) firmware, the change is quite big and it has to format the player during that process. Did you try just reloading the .20.08 firmware? Have you updated to the MTP firmware now (and formatted the player)?
It's always best to keep a back-up of your music so you can easily transfer them back again.
Cat

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