My Zen Xtra wont start or cha

I paused my mp3 player and set it down. When I returned two minutes later it was frozen and I couldn't unpause it or do anything. So I removed the batery to reset it. I've always been able to turn it on again afterwards. But this time it wouldn't start up. I tried charging it, and the little charge sign doesn't even appear. It's totaly dead. Was the batery somehow drained or something? That's the only thing I could think of. Is the screen not working? I've had it for about 3 years now. So I think it's just time for a new battery. Don't you guys think that this is the case? I've never had any problems with it before of any kind. Please help me. Thank you.
-Brian

I have a very similar problem, but my Zen Xtra is just about 2 /2 months old.
First off, it has a bit of a history of crashing. It would crash about once every couple days until I upgraded to the latest firmware. Not one single crash since then. Until yesterday...
Last night, I was listening to music on it with it sitting on my desk, running on battery power. Battery was about /2 full by the battery indicator. Suddenly, it skipped to a different part of the song and the screen was all black. I took out the battery and put it back in and it hasn't powered up at all since.
The reset button does nothing. I can't reset or enter Rescue Mode.
It won't power up at all with the AC adaptor with or without the battery in. I emailed tech support at about 3 AM and got a reply before 2 PM the next day. (EXCELLENT turnaround time, Creative!) They thought the battery was dead and recommended plugging it in for 2 hours, then inserting the battery. I'm trying that, though I doubt the diagnosis is correct, as it should usually be able to start up without the battery in. Also, my multimeter tells me that battery has a steady 3.82 volts, and that when plugged in, the player is supplying 4.5 volts to the battery terminals. I admit, I haven't been too good about draining the battery lately, but that shouldn't cause it to refuse to turn on when it's plugged in.
I've ruled out the possibility that it comes on but the screen is blank. I don't hear any hard disk chatter and it doesn't play music.
I'm pretty sure it isn't bad data in RAM. I let it sit with no power overnight. This would have wiped RAM.
I know it's getting power and powering the charging circuit because of the voltage across the charging terminals. None of the buttons does anything. I suspect the hardware is b0rked. Fortunately, it's still under warranty. I hope they'll be able to transfer the hard disk to the replacement if I need to send it back, as I have no backup of most of the Data Library and I don't look forward to re-ripping lots of CDs.

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Nomad Zen Xtra wont boot up

my Nomad Zen Xtra wont boot up. It starts up, gets to the EAX screen, and then just hangs. I've tried the reset button, but it always just hangs at the EAX start up screen. I dont want to lose all my music files.any ideas?

I have resolved ALL of my problems. What a nightmare!
I think this is what I did (but my recollection is poor since I tried so many things).
Install Windows Media Player v and all updates. However, the WMP is crap as an organizer and full of software bugs, so don't waste time trying to organize your Nomad. Windows Media Player is hopeless. WMP also mucks up many filenames on your computer by "intelligently" renaming them! What a disaster!
I then downloaded and installed [color="#ff0000"]Creative MediaSource 5. Nothing else works. Remove all previous versions. Do not install Nomad Explorer of any kind, it will install bad drivers and still continues to report?that your Nomad is not connected, even though it is. Make sure it is off your computer and don't install any new version.
My Nomad is version 2.0.03, using an old 60Gb laptop dri've.
Media Source 5 recognizes the Nomad and allows you to sync files fine. However, before connecting to the Nomad make sure you configure your default music library etc. to stop it scouring your computer for music files. And backup your library first of all.
Using MediaSource 5 is slightly different than before. It is difficult to figure in which direction things are synchronizing, but apart from that it should work for you. I'm just glad to be able to use the Nomad again.
Use Nero to rip, not MediaSource.
I hope this hel
ps.
Ian

HELP PLZ!!! MY 40gb Zen Xtra Wont Turn O

I have had my Zen Xtra for about 0 months now. It was working fine just last night, but now today it doesn't even turn on. Is the battery dead because i always have it recharging? I don't know what to do, i don't want to lose all of my music.Message Edited by apexi303 on 0-3-2005 09:22 PM

apexi303 wrote:
Is it bad that i have the main power always connected to the player? Because thats what i did...
Just to answer that specific question, it's not bad for the player and shouldn't cause any problem.

My zen xtra wont boo

im having a problem getting my 30gig zen xtra to boot up past the eax screen, and it was working just a half an hour ago. i've tried resetting and things like that but no luck can anyone help me out?

sir, you can try searching the threads here. there are a lot of threads here that has the same concern as yours. i am sure you can find one. too bad, almost everything seems to be theoretical... no scientific explanation.

Zen Xtra Wont W

Today I let my friend listen to my Zen Xtra 40 GB MP3 player and he said "he didnt listen to it all day." at the end of the day he called me and told me it didnt work so he gave it back to me and now when i turn it on it says creative and than goes to the eax screen stays there for about idk for about a minute or two and than from there it goes to rescue mode...can somebody please help me out?

Sounds like the hard disk is failing to talk to the player. You can try the advice here in the Zen FAQ at Nomadness.net at your OWN RISK.
If this doesn't help, or you don't wish to try it and you are under warranty, then contact Creative Support.

Why wont My Zen Xtra wont w

My Zne Xtra wont turn on unless i plug it in to the charger. The power button wi not work at all unless its pluged in.Message Edited by luckycharms7777 on 05-25-2005 02:09 PM

Duplicate thread. If anyone wants to reply, the other thread is here
Cat

Zen Nano: wont start up and it connects to the computer i get an I/O device er

yea i accidently dropped the mp3 Zen Nano on a carpet floor not that high up but i tried switching out the battery thinking the battery was dead but it wont turn on and when i tried connecting it to the computer the computer registers it but it comes up with an "the request could not be performed because on an I/O device error. help would be apreciated considering its my little sisters.

Firmware... that's the program loaded into your Zen that tells it how to do this or do that. Engineers could have hard-wired everything directly into your Zen's microchips, but the good thing about firmware is that if there are bugs (i.e. issues) with your player, you could just update the firmware in your Zen and it'll be fixed (in many cases, anyway). Many devices can be flashed these days because more and more engineers think firmware is a good idea. Motherboards, video cards, DVD-ROM dri'ves, CD and DVD writers, MP3 players, etc. But you really shouldn't flash (that's what the process of updating firmware is called) your device even if there are newer firmware updates for it if you're not having any problems with it.
You can download the latest firmware from Creative's website and flash your Zen to perform a firmware update. You'd better be careful in following the instructions though, as not doing so can result in your player's firmware being messed up, and without it your Zen wouldn't even know how to turn on. If you're not sure how to do it, ask someone experienced in flashing to do it for you.

Brand new Zen 8GB wont start up?

I was all giddy when my cousin got his new Zen 8GB. When we turned it on, the only thing that shows up is a blank white screen. HELP! Whats going on?! If its broken out of the box...thats horrible.

It has been fully charged and i have made repeated attempts with the reset button. The screen is still a blank white.
I have already asked amazon.com for a replacement.
Why is this issue occuring? I have heard it happening to several other new Zens as well. It was depressing to have a brand new mp3 player fail out of the box after waiting for weeks, and hurts buyer confidence in the product.

Zen Micro wont start

HelloI recently dropped my Zen Micro :/ Now I have got this problem that when ever I try to turn it on it only shows the Creative logo movie thing? What can I do?thanksOskar

I couldn't get it to work so I contacted Creative yesterday via e-mail. And amazing fast and friendly support they have got in Denmark
He said that it was a harddisk failure and it would cost me 67.52? to get it fixed. A new player here in DK costs about 200? so it's a shame but hey - it happens sometimes.

Creative Nomad Jukebox Zen Xtra Wont appear in the creative mediasource organiz

I plug it into the usb dri've, and it doesnt show up. I look on My Computer, and it shows up as an audio device, and other. I go to my mediasource organizer, and it doesnt show up. I can access it on my computer, but it takes longer and I have no way of organizing my songs. I tried to re-install it, but it still doesnt work. It also doesn't work on my brothers 60gb one. Any help?

hol3_c4t,
Did you install the Nomad Jukebox Type 2 plugin also? If not, go to the download page and install those in order for the MediaSource application to identify the player.
Jason

ZEN Xtra not starting up complet

Hi all,
Well I've recently upgraded my player with new firmware (not the 2.x.x version) and now the device gets to the creative logo and does nothing. I don't even feel or hear the dri've whirring like I normally do when it boots up.
The device is out of warranty so I'm a little cheesed off if I have to pay for repair after a firmware upgrade which went through uninterrupted and without failure as far as I could tell.
Assuming that Creative can and probably will somehow wiggle there way out of helping me without charge, is there a way to recover data from the disk dri've. Can I connect it up and read the data off like a normal disk dri've (assuming I have the right controller card to connect to)
Thanks in advance.
Carl

Duplicate post.

Zen Xtra fails PlaysForSure Firmware update - Now it won't install a firmw

Zen Xtra 40 - Was upgrading from .30 firmware to 2.0.03 to support WMP and VistaFirmware Upgrade to Failed to Complete
Downloaded and ran PlaysForSure Firmware 2.0.03
It identified my Zen Xtra and started the upgrade, Zen Xtra rebooted and just sat there. 2 hours later I disconnected Zen Xtra and its in Recovery Menu. Reboot says Firmware Problem and goes to the recovery menu again.
If I plug it back into my system it says it found a 20mb 'Portable Device' MTP and lets me open the device but nothing is on the 20mb partition.
If I run PlaysForSure Firmware 2.0.03 again it says I must plug in the device, even though its definitely plugged in and recognized as an MTP device.
Seems like the PlaysForSure Firmware 2.0.03 isn't designed to identify the device after a partial upgrade? Tried older .30 Firmware install program, it can't identify the device either. Device shows up in Device Manager as Nomad Jukebox Zen Xtra using a Microsoft Driver.
I've installed the latest JB3MV2_PCWDRV_US_2_0_00.exe drivers and it does not help. Device still detects as a Nomad Jukebox Zen Xtra. If I uninstall Windows Media Player it won't install any drivers and won't accept the PCW Driver either.
Where can I get a firmware updater that will function when my Zen Xtra wants to be an MTP device?I tried another computer with WM9, just PCWDRV 2.0 drivers, and it will not detect and install the drivers when I plug the device in. Says it can't find suiteable drivers for this device.
Tried Cleanup, Reload OS, Reboot.
Boot v.4 and HW v0.0. Any ideas?

Wow after searching hundreds of documents on this forum I got my firmware updated
!!! I took my notebook, which I had recently upgraded from WMP9 to WMP after I could not get it to recognize and upgrade my Zen. I uninstalled WMPI uninstalled WMP RuntimeRebootedI went to Microsoft and get WMP0 specificallyInstalled it and closed itI ran the ZenXtraPS4Audible_PCFW_LB_2_0_03.exeOn the Zen I selected Reload OS, I click to have it reload OS, while it was doing that I plugged it into the notebook. The Firmware Tool Detected the Device again!!Current version 2.0.03Upgrade will be 2.0.03I click Upgrade!?It upgraded this time!!?The bummer is ALL MY MUSIC is wiped off my device. I didn't format it, but I guess the upgrade does it for you. Which means I just lost hundreds of dollars worth of songs since WMP doesn't have a license transfer and all my music was on the ZEN. So even though I have the files on my computer, they won't play because I don't have the license any longer.

Nomad Jukebox Zen Xtra 60GB not playing correctly anymore, help!!

Thanks. I keep getting directed to that knowledge base page, but it is not addressing my problem. My computer immediately tells me that the device has "malfunctioned" and the computer does not recognize it. I only have the usb cord that came with the zen, so I don't have another one to try. I love my zen and have staunchly defended it over the years vs. an i-pod. However, this is my 2nd onI've had my Nomad Jukebox Zen Xtra 60GB for over 5+ years. It has worked great, with minimal problems. I had a firmware update issue quite a while back. I'm not sure how to resolve this problem. Here is the situation:
Nomad Jukebox Zen Xtra 60GB is fully charged and ready to use.
I tried loading a set playlist but it won't load. So I tried another, and it doesn't load. Not sure what to do, I go to the menu. This time I choose an artist/band. The music loads, but it doesn't play. I try again, then it starts to play. So I load a few other artists that way. It seems like I had a issue to work out later. Being away from my computer that was going to have to wait. After some time the Nomad Jukebox Zen Xtra 60GB started to start N stop diferent songs. A few times it froze while playing a song. Then would unfreeze to play another, then suddenly start playing the previous one. After about 0-5 minutes of this I decided I had enough. So I planned to empty the playlist, and turn it off. It took me atleast three attempts to empty the playlist and turn it off.
Are these problems fixable What are they hardware or software
Would an OS or firmware update fix these problems Is my Nomad Jukebox Zen Xtra 60GB hard dri've going Can I get a replacement Or do I need to buy a new player
Please help me get my player working. I really like this model, I'd hate to have to replace it.
in 5 years. (The first one fried itself, but fortunately was still under warrantly.) Sadly, I, too, am considering moving on. I onlyreceived generic help fromthe Creative SupportTeam (who ultimately told me my zen is "unrepairable" when their one-size-fits-all solutions didn't work).Since there seems to be an overwhelming # of people experiencing similar problems, maybe the time is right to make the change, especially since an iPod classic 60 GB (7th Generation) is quite affordable these days.
[/B]

Formatting will erase all the files on the player,Cleanup scans the disc & corrects file system errors,broken links (from when you delete things)ect. but does NOT repair bad sectors,Reboot then rebuilds the file system. I'd do the Cleanup>Reboot first to see if that solves the problem.here you will find how to open the player to see what dri've is in there. You can then search Ebay or Google the model number to find another one.

Creative Zen wont start up - or shutdown prope

Hi!
3 weeks ago I bought a Creative Zen, which I ve been glad for so far, but today my player suddenly stopped playing, and the display showed that there werent a lot of battery on it. So I tried to shut it down and recharge it, but somehow I cant shut it down, the screen is all black and shows the battery "situation", but nothing happens when I shut it down, I ve also tried to plug it into my PC but the pc cant recognise the player as long as it wont start.
So now my very big question for you out there is, what to do next
Thanks anyway

Creative has more than one product - you need to be a little more SPECIFIC!
Choose from the following Zens
Creative "Zen" MP3 Models:
Zen 2/4/8/6/32 GB (Flash)
Zen Micro -HD
Zen MicroPhoto -HD
Zen Nano 52 MB
Zen Nano Plus
Zen Neeon 5GB/6GB
Zen Sleek - HD
Zen Sleek Photo
Zen Stone - With built-in speaker
Zen Stone Plus - With built-in speaker
Zen Stone Plus 2/4 GB
Zen Stone
Zen Touch - HD
Zen V
Zen V Video
Zen V Plus
Zen Vision - HD 30 GB
Zen Vision M - HD 30/60 GB
Zen Vision W - HD
Zen Wav
Zen Xtra
NOMAD Jukebox Zen - HD
NOMAD Jukebox Zen USB 2.0
NOMAD Jukebox Zen NX

Zen Xtra won't start

i've got a problem with my zen xtra mp3 player, which i've had for about 4 months. whenever i try to start it, it displays the creative logo, then the eax logo. then it freezes, and my computer shows it as "not connected". i have tried to let it wait a few hours, pressed reset dozens of times, did a clean up and then i even formatted it.
nothing worked. is there any other thing i can do to make it work again, other than returning it to the store and getting a new one?
thanks for the help...

now i've searched the download center on this page and it says there is now firmware download available for my player. are there any other pages where i could get it's

My Zen Xtra wont start or cha

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