Myblackberry tips 'setup personal email" situation getting out of control

I would like to draw any ones attention who can do something helpful about this unfolding situation in the `setup personal email` tip area of myblackberry, users are becoming increasingly disgruntled simply because they can not setup their personal email..
Primary reasons i see for this:
No Data allowance on their phone plan
BIS not registered
BIS holds incorrect IMEI/PIN
BIS holds stale account information
ServiceBooks not correct
BES enabled handset
== shed load of confusion for less technical users
Users are going to these tips in the first place when things are going wrong, they need to be here on this forum but the link is not that obvious on blackberry.com
these 6 issues are driving users crazy just take a look.. I have endevoured to help but I am not a great teacher..and the posting capability of the tips area is useless... and in fairness the original tip is totally useless to people in this scenarios.

nilesh81217 wrote:
Does it requires to get BBM plan for using data bcos z10 dosent requires any such for using data in india. Any idea??
I answered you here
http://supportforums.blackberry.com/t5/BlackBerry-Passport/BlackBerry-passport/td-p/2987310
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Cannot setup personal email; missing icons and setup options

OK, I just recieved a used (although wiped) Blackberry Curve 8310. I'm super frustrated with trying to set up my personal email address. I'm college educated and pretty intelligent, but for the life of me I cannot figure out how to get my Gmail account to run directly from my **bleep** smartphone, without having to resort to Google's Gmail app.
I've tried to follow a lot of the online documentation, the user manual, etc., but the contents of my phone deviate from that of the intructions. For example, Google's instructions for setting up IMAP on your Blackberry instruct you to go into the Blackberry Setup >> Personal Email Setup. Personal Email Setup does not exist on my Blackberry, only the option to set up enterprise email. Fail.
Blackberry's own site instructs the user to either click on the Email Setup icon on the home screen (don't have said icon) or run the setup wizard and select "I want to create or add an email address" (no such option exists in the setup wizard, just an option that reads "I want to use a work email account with a Blackberry Enterprise Server.") Fail x2.
Further, I've set up my Gmail account through the Blackberry site, but apparently that didn't do much of anything. Fail x3. I've also then sent "service books" to my device in desparation. Fail x4.
I've also gone into Advanced Options >> Host Routing Table >> Register Now, and I've waited over an hour to something... anything good to happen. Again, I've been disappointed. Fail x5.
I'm running the Blackberry OS 4.5. I'd like just like the ability to use native, basic email.

Arz wrote:
HI, I have a new blackberry storm 2 9550, an i need to setup my personel e mail, but i cannot.. i follow the instruction by goint to setup wizard - e mail setup, then it tells me : your e mail account is already activated for enterprise use. how i can create a new e mail account if i dont have the option to create a new one
Hi and Welcome to the Forums!
As per the above, you likely do not have an adequate data plan from your carrier. Contact them to find out about gaining a data plan from them that will enable the Personal Email option on that screen. Or -- if you indeed already are setup by your company for Enterprise email, it may be that they restrict the use of personal email accounts on corporate BBs.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Latitude E7440: TrackPoint occasionally gets out of control

Hi,
I've been using Arch on this laptop for months and the trackpoint occasionally gets out of control when moving cursor with it.
In a common scenario, the cursor accelerates abnormally and generates random clicks without my action. The 'xinput test' command shows that unmatched button release event is triggered.
Configuration of the trackpoint is listed below.
~ % xinput list-props 12 [0]
Device 'DualPoint Stick':
Device Enabled (134): 1
Coordinate Transformation Matrix (136): 1.000000, 0.000000, 0.000000, 0.000000, 1.000000, 0.000000, 0.000000, 0.000000, 1.000000
Device Accel Profile (256): 0
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Device Accel Adaptive Deceleration (258): 1.000000
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Evdev Wheel Emulation (271): 1
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Evdev Wheel Emulation Timeout (274): 200
Evdev Wheel Emulation Button (275): 2
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This happens to me regularly on ubuntu 14.04 with a Dell e7440 ever since I got it. Looks like a software bug. I'd be happy to help debug any way possible? (past arch user)
Specifically, I'd describe the behavior as the cursor jumping around incredibly quickly while randomly clicking the middle button, resulting in spammed pastes. Clicking the middle button myself usually gets it unstuck. The touchpad is disabled, and I use an external mouse at work with no problem.
Last edited by gtrak (2014-09-17 12:50:14)

Help needed: can not setup personal email account

I just got a new BB8900 without a data plan. I tried to setup my gmail account througn setup wizard-> email setup, but in this window,I only see the option of " i want to usa a work email with blackberry Enterprise server", but I don't see" I want to create or add an email address".
I am not sure whether I did somthing wrong when I first turn on the phone, but now I don't know how to setup a personal account.

Hi and Welcome to the Forums!
To be able to use integrated emails, internet, and other things, you need The Blackberry Data Plan...even a generic data plan does not give you everything. Without any data plan, well...
If you want services, you should contact your carrier to enable the services that you desire.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Brand new Galaxy III S - Cannot setup Yahoo email - 80201: Getting Token Failed Error

I got my brand new phone; logged in/set-up account with gmail.
I added my corporate email just fine.
Adding a yahoo email I get the following error: 80201: Getting Token Failed Error
I've tried over wi-fi and on 4G.
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PERSONAL EMAIL not getting to device

This all started yesterday when App World wasn't recognizing my password which I KNOW was correct - even reset it like 4 times. THe phone didn't even trigger the security swipe after the 10th attempt like it was supposed to. I had to do a security swipe twice to be able to get into App world. I restored and I set everything back up. I noticed my email account was gone so I set it back up. When clicking the envelope icon it opens the mail box. I noticed I wasn't getting any new emails so I tried sending one. Said "Messenging Services are not set up" blah blah and took me to teh Wizard where there was my email account setup already setup. I have been on the phone with ATT for probably 3 hours and they can't fix it. All the things, rebooting by taking out the battery, powering down, deleteing the eamil on the phone, and/or on the BIS url and adding it back, sending the Service books, reregistering the phone - none of it worked. My email is through Comcast and was nothing overly difficult. It is configured as they show for pop3 mail. So I restored my old email messages from a backup that I had thankfully accidentally created yesterday morning. All old my emails are back, After setting up the email account AGAIN is has a little number 1 under the email account icon. I can SEND emails that arrive at destination and on my comcast account and in Outlook on my computer, but don't make it to my phone as incomig messages. ANd the outgoing take a LOOOOOONNNG time and have to be resent but finally go. I am still not able to get incoming email to the phone. I am HOURS AND HOURS into this and very frustrated. They told me to call Blackberry>
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worker37 wrote:
Jeffster,
I've been careful to make sure I was sending private messages and I'm sure that happened since they are not showing up on this community site. But to make sure, I just now went to the private message link you gave me previously and posted a new message. After I clicked the blue Send button, I got the message: "Your private message has been sent." This new message is now listed with my previous private messages and they are all showing "Not Yet Read." In my last message, I gave them the domain name and IP address that is getting blocked.
ATT Uverse Care can read the PM w/o it showing up as read. Having said that, their hours are 8a-11p M-F EDT and are around on some weekends.
Chris
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Setup personal email on 8707g

Hi
I have an "old" blackberry 8707g from my previous work and I got it unlocked.
I 'm trying to add my personal hotmail account but when I go into email set -up the only choice I have is
1- I want to use a work email account with a blackberry Enterprise server
2-I want to skip email set up
What is the way around this?
Thank you in advance.
//S

From your carrier.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Fans on my Quad get out of control

This is the second the fans in my quade start spinning irregularly. I put my computer to sleep and the fans started spinning really fast and made lots of noise. None of the buttons or keys would wake up the computer. What is causing this?

Hi there.
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You could try booting from a different volume/drive like the Install CD (dunno if you can sleep a Mac on Install CD though) to see if its your copy of OSX or your Mac's Hardware. Or even boot in Safe mode (hold shift Key at boot) to start-up on just a basic system.
Hope some of this helps.
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Can't get personal email set up...never had this problem on BB before.

Hi, I have a new personal email address @zenbe.com that I desperately want to add to the email accounts on my bb. For some reason, though, this one is proving especially difficult. Each time I try the setup and it fails, I get an email to the account (accessed from my laptop) with the subject 'blackberry internet services instructions for configuring an email account', and I'm doing everything it says to do! I've never had this problem before--have been a bb user for years. I also tried to log on and do it manually from my laptop but either the server is down or it isn't accepting my information. When I enter my email address & password (or not, tried both ways) and press enter/next, it does nothing. Tried from mozilla, explorer, and google chrome. I'm not sure what the problem is but I'm super frustrated.
Any help would be much appreciated.
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looks like its supposed to be either imap.zenbe.com or pop.zenbe.com
have you gone the manual way and enter those servers in?
do you get an error?
have called tmobile to get access through my.t-mobile.com and tried from there?

I keep getting message on Iphone and Ipad Enter password for the Exchange account "Chris Buggy" when I try to access my personal email.

I keep getting message on Iphone and Ipad "Enter password for the Exchange account 'Chris Buggy' " whenever I try to access my personal email account. I tried all possible personal passwords and none work. This is company issued Iphone and Ipad.

Hi StuNYC,
Welcome to Apple Support Communities.
It sounds like you're seeing an alert message when opening Mail on your iOS devices. Do you have multiple email accounts setup on the devices? Take a look at the article below, it provides suggestions that will resolve most issues that cause an alert like that to appear in when starting the Mail app.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
I hope this helps.
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Accidentally deleted the Applications folder and Personal Email Setup icon

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Storm 9530 Personal Email Setup Option not there

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pmagdy wrote:
Dear Sir,
i've tried your solution but it didn't work for me .any other idea how to solve that error ?
Hi and Welcome to the Forums!
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

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My iPhone is using my work email to sign in to the cloud, but my apple id and password are with my "personal" email address. I can't get rid of my "work" email address on my iPhone 4S

Hi Sister Kate,
If you change the Apple ID you are using on an iPhone or other iOS device, there are several places you need to change it on the device. See this article -
Apple ID: What to do after you change your Apple ID
Thanks for using Apple Support Communities.
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Hi,
you don't need MobileMe or anything fancy. I personally sync my Outlook calendar and my Outlook address book with three computers (two at the office and one at home)and besides I run Office 2003 on one, Office 2007 on the other and Office 2010 on the third, so it can't get more complicated than that, but it works 100%.
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Myblackber​ry tips 'setup personal email" situation getting out of control

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Myblackberry tips 'setup personal email" situation getting out of control