MySAP CRM Certification Preparation

Hello, Is anyone out there who has successfully passed mySAP CRM Certification ? if so, please provide your tips and guidelines w.r.t the preparation. Appreciate your quick reponse. Thanks.

Choose the correct Statements (Multiple options)
a)Only active products in a catalog are presented in the Web Shop.
b)A product catalog view for a Webshop can be assigned to business partnerstarget groups.
c)For each sub area in a product catalog you need an own catalog variant
d) You can create different variants for each product catalog.
Methods of communication b/w user and rep
1.Co browsing cha call back request ATP check email
2.Chat call back, email, product proposal
3.Call back, chat, ATP Check, Email
4.Co Browsing, email, chat, callback option.
Elements of J2EE that is used in CRM E-Commerce
1.Web Container ( JSP & Servlets)
2.Java Container ( Java Code)
3.EJB for Server side logic
....Hope this gives u an idea

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CRM Foundation with mySAP CRM 2005????????????????????????

Hello all
I will go for the CRM certification: CRM Foundation with mySAP CRM 2005
The courses included in the certificate are CR010, CR100 and CR500
The topics in the exam list that belongs to the CR010 course are:
Architecture
Foundation & Architecture
mySAP CRM Analytics
mySAP CRM Marketing
mySAP CRM Channel Management
mySAP CRM Sales
mySAP CRM Interaction Center
mySAP CRM Service
mySAP CRM Field Applications
mySAP CRM Implementation & Operation
Most of them are not in the course CR010 and I dont know what to do
I need any help to pass this exam
Regards
Jacopo Francois

Dear Jacopo,
CRM Foundation with mySAP CRM 2005 verifies the basic knowledge in the area of the mySAP Customer Relationship Management. This certificate proves that the candidate has a basic overall understanding within this consultant profile of the CRM solutions, and can implement this knowledge practically in projects under guidance of an experienced consultant.
Pls fins the content of CR010
Content:
Overview of the SAP CRM application:
Fundamentals and architecture
Overview of key areas (Analytics, Marketing, E-Commerce, Channel Management, Sales, Interaction Center, Service, Field Applications, Implementation & Operation)
Customizing fundamentals for CRM:
CRM basic data (business partner, organizational model, product master, plus the accompanying Customizing)
CRM business transactions (overview of the generic functions in business transactions, activity management, essentials of Customizing) Transaction monitoring and determination (partner determination, overview of pricing in CRM, promotions, CRM billing)
Solution Manager (project preparation phase, Business Blueprint phase, implementation phase)
CRM Middleware: basic concepts of CRM middleware, replication administration, data exchange, monitoring, and error handling
User interface (UI) technology in SAP CRM
Case Study: implementation of example scenarios using specific business processes
So you will get the overview of all the topics in that course and for this certification you need the basic knowledge only.
Thanks,
Atin
Reward points if it helps.

CRM certification - C_CR10_50

Hello CRMs: could you please send me the information necessary to Certify in SAP CRM (C_CR10_50)?
My e-mail is [email protected]
regards
Laura

SAP Consultant Certification
SAP Certified Application Associate - CRM Foundation with mySAP CRM 2005
Software components: CRM 5.0, SAP ERP 2005 (ECC 6.0), SAP NetWeaver 2004s
Certification exam is included in course TCRM10 (CRM-Fundamentals) and is also offered in separate certification events at many SAP locations.
Certification ID (Booking code): C_CR10_50
Certification duration: 2 hours
Number of certification questions: 60
Required certificates for participation in this certification test: None
Consultant Academy courses for certification preparation: TCRM10 (CRM-Fundamentals)
Alternative Project Team Training courses for certification preparation: SAPCRM (Overview of the mySAP CRM solution), CR100 (CRM Customizing Fundamentals), CR500 (CRM Middleware)
Please note that you are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system).
The certification test SAP Certified Application Associate CRM Foundation with mySAP CRM 2005 verifies the basic knowledge in the area of the mySAP Customer Relationship Management. This certificate proves that the candidate has a basic overall understanding within this consultant profile of the CRM solutions, and can implement this knowledge practically in projects under guidance of an experienced consultant. This certificate is the ideal prerequisite for the qualification to CRM Application Associate in any of the specialist areas. It is recommended as an entry-level qualification to allow consultants to get acquainted with the fundamentals of CRM. After a period of several months of real experience, the CRM consultant will then enter the CRM Application Associate exam in one of the specialist areas.
The certification test consists of questions from the areas specified below:
Topic Areas
1.     mySAP CRM Solution Overview (++)
Architecture
Foundation & Architecture
mySAP CRM Analytics
mySAP CRM Marketing
mySAP CRM Channel Management
mySAP CRM Sales
mySAP CRM Interaction Center
mySAP CRM Service
mySAP CRM Field Applications
mySAP CRM Implementation & Operation
2.     CRM Base Customizing (+++)
Business partner
Organizational Management
Product master
Transactional Processing
Activity Management
Partner Processing
Actions
Pricing Fundamentals
CRM Billing
CRM Middleware
People-Centric CRM
3.     CRM Middleware
Data Exchange with R/3 Backend
Data Exchange with non-SAP Systems
Data Exchange with Mobile Clients
Monitoring of the Middleware
Middleware-Setup and -Maintenance
Amount of questions by topic (as percentage of test):
+              = 1 - 10%
++            = 11 - 20%
+++          = over 20%
No responsibility is taken for the correctness of this information. Copyright © SAP AG 2006.

CRM Certification

hi Experts
Can any one please guide how/where i should take CRM Certification and Stuff like FAQ
Thanks in advance
Vinaykumar.Ch

Hi,
Check This Link
http://www.sapgenie.com/mysap/mysap_crm.htm
http://crmtutorial.com/CRM/CRM.aspx
CRM Overview
http://www.ixos.com/local/es/home/products/pro-integration/pro-integration-crm/pro-integration-crm-sap.htm
http://www.sapgenie.com/mysap/mysap_crm.htm
http://www.sap.com/solutions/business-suite/crm/index.epx?roleview=imp
http://crmtutorial.com/CRM/CRM.aspx
http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/html/BBLibrary.htm
http://wiki.ittoolbox.com/index.php/Topic:MySAP_ERP
http://www.cadservices.nl/site/cadservices/28/27/Designer_mySAP_PLM_2005.pdf
http://www.unevoc.unesco.org/southernafrica/8-km/SAPKW_SolutionBrief.pdf
http://help.sap.com/saphelp_crm40/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm

Document flow reference from ECC invoice to mySAP CRM complaint to be made

Hi,
I am using a BAPI program to create complaints in the mySAP CRM system; however the complaints have to be created with reference to invoices that are residing in the back end ECC system.
Since the complaints are not being created using the GUI, I cannot establish the doc flow while creating the complaints.
Is there someway I can make some table entries, etc... so that when I create the complaint in mySAP CRM using the BAPI:
1. I can see the invoice in the document flow as the preceding document
2. The reference of the line items from the invoice is also available in the relevant fields in the complaint line item (fields such as invoiced qty, net value, billing doc number, billing line item, etc)
Kindly advice on the same. Thanking you in anticipation.
Warm regards,
Dhaval.

> See if the below one answers your query.
>
> Go to SPRO -> Financial accounting -> FA Global
> setting -> Company Code -> Multiple currencies
>
> See if anything is activated here.
>
> Raj
>
> Reward points if helpful
Hi Raj. Here i see the following settings :
1) Define additional local currencies. Here is only 1 company code (not mine) with settings.
2) Define additional local currencies for ledgers. Here is a setting saying ;
Ledger =0, Summary Tabel =GLT0, Valuation =Legal valuation, Second Currency =Comp.Code currency, Third currency =Group Currency.
I have no idea whether these settings have anything to do with my problem. I had more the feeling that it is an error in the document flow program.
When you know more i would appreciate your info. Thanks. Ed

NEED mySAP CRM 5.1 and 5.2 Version Help file-Urgent

Hi
Can any body please send me the new version in mySAP CRM 5.2 help file or any other source.
positive reply will be appreciated and rewarded.
Thanks & Regards
Vikram Gopal
my personel email Id : <removed by SAP Community Network Moderator>

Hello Vikram Gopal,
please avoid Document requests by E-Mail. Unfortunately neither the Help http://help.sap.com/ or the Releasenotes http://service.sap.com/releasenotes for CRM 5.2 are avaliable.
Best Regards,
Gregor Wolf
SAP Community Network Moderator

SOAP integration with mySAP CRM system

Hi,
Currently I am using JCO to connecting to mySAP CRM system as per the following configuration:
Version: ISA 3.0 SP13 
Java Version: 1.3.1_07
Java VM Version: 1.3.1_07-b02
JCo Version: 2.0.5 (2002-09-03)
Servlet Engine: SAP J2EE Engine/6.20 PatchLevel 34165
Operating System: Windows 2000 / 5.0
Want to integrate SOAP with mySAP CRM system. Would any body suggest me what all the configuration setup & components I need?
Regards,
Vinayak

Hi Ram,
I am not sure if this is still a valid question. But anyways, you can find the process here [http://help.sap.com/saphelp_crm50/helpdata/en/ac/0a346c104541af9d587666efc95da3/content.htm ].
1. Maintain an RFC destination to the CTI system
 Transaction sm59
 Select http connections to external server and click on create
 Enter all details.
 Save
2. SAP Menu
 Interaction Center -> Interaction Center WebClient -> Administration -> Communication Management Software -> Interface Settings -> Maintain Communication Management Software Connections
 Maintain the entry "BCM" and corresponding rfc connection entry
3. SPRO -> CRM -> Interaction Center -> Basic Functions -> Communication Channels -> Define Communication Management Software Profiles ? Maintain a new entry for CTI system
4. Maintain Business Role
 SPRO - > Customer relationship management -> Business role -> define business role
 Select IC agent and click on ?Assign function profiles?
 For the function profile ID ?CONTACTCENTER? maintain the created CTI profile (you can use f4 help)
 Save
5. Maintain system settings ( TA: CRMM_IC_MCM_CCADMX) and assign the profile that was created in IMG to the CMS system ID in the admin menu (TA: CRMM_IC_MCM_CCLNK).

Difference between SAP CRM and mySAP CRM

Hi ,
can anybody tell me the Difference between SAP CRM and mySAP CRM.
Regards,
Shaker.

Personally I have never called it mySAP CRM even though I have worked with SAP CRM since version 2.0C.
IMHO: Calling it SAP CRM + numerical version number is lot easier to understand
If you look at a CRM system the installed component could be one of the following:
BBPCRM 20C SAP CRM 2.0C
BBPCRM 300 SAP CRM 3.0
BBPCRM 310 SAP CRM 3.1
BBPCRM 400 SAP CRM 4.0 / mySAP CRM 2004
BBPCRM 500 SAP CRM 5.0 / mySAP CRM 2005
BBPCRM 510 SAP CRM 2006s(1)
BBPCRM 520 SAP CRM 2006s(2)
BBPCRM 600 SAP CRM 2007 / SAP CRM 6.0
BBPCRM 700 SAP CRM 7.0
I'm not sure about some of the other versions.. but I believe that covers most.
Take care,
Stephen

Need screen shot documentation for mySAP CRM

Hi
all
Greetings,
I am looking for every ones help out here & need the screen shot documentation for the following;
1.Mysap crm Overview.
2.Base customization
3.Partner processing
4.pricing & actions
It would be really appreciated & i would be very greatfull to each one of you present here
My E-mail id: [email protected]

Hi
You can get all the config building blocks in the link below
http://help.sap.com/bp_crmv250/CRM_DE/index.htm
Links to CRM Documentation
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Do reward points if helpful
Regards
Dinaker vikas

TREX component in mySAP CRM 5.0

Hi,
I have two questions regarding mySAP CRM 5.0 (scenario E-Commerce with "Internet Sales").
1. In SAP master Guide it's mentioned TREX is a 'mandatory' component. But, if we donot use 'Search' functionality, can we stil run the scenario without installing TREX ? So, only componenet will be installed mySAP CRM 5.0 (ABA + JAVA with JCRM, IPC part of VMC in SAP_AP component)
2. How about TREX landscape ? Do you need to install separate TREX system for DEV, QAS and PRD system ? or one single TREX installation can cater entire landscape ?
Thank you in advance...
With best regards...
Satya.

We found out the TREX is indeed needed in our scenario.
We have decided to setup 2 system TREX landscape.

Need to choose/finalize CRM Certification.Plzzz help!!

Dear All,
I am planning to take CRM certification and I am a bit confused as to which submodule in CRM should I opt for.
1.     I have to choose 2 courses out of the following.Kindly guide me which of the following submodules is most sought-after and is high in demand.
CR600           CRM Marketing
CR700           CRM Services
CR300           CRM Sales
CR800          CRM e-Commerce
2.     Considering all the sub-modules available in CRM(not just the above 4), please guide me which one is the best from a demand perspective.I learned in different forums that CRM Analytics is highly in demand.Please share your views on this.
Since I have to finalize it urgently, an early response would really be great!
Thanks in Anticipation!!

Dear AA,
Well I can emphaitze with your situation but as stressed in many forums that all the modules mentioned mentioned by you are in demand. It depends on your previos experience, your academics and of course your interest.
Please send me your profile so that I can guide you better.
Hope this helps you.
Do award points if you found them useful.
Regards,
Rakesh
P.S. you can send me a mail at my mail id [email protected] for any specific details

Mysap crm adapter

Hi, i know that i can send idocs to mysap crm 4.x but then they still get converted in the crm middleware to a bdoc. I installed the BBPCRM xi content in the hope that i would be able to bypass the xif adapter that CRM is using. Does anybody know or has made a interface for xi and CRM other then using the standard idocs ? does anybody know if the xip environment will be placed in XI ?

Hello Vinod,
Please refer the following OSS notes 564085.
Please reward if helpful.
regards,
Muralidhar Prasad.C

MySAP CRM Initial Download Configuration document

I could not locate the document mySAP CRM Initial Download Configuration. It is not attached on SAP Note 350176. Is it available via a link?, or perhaps someone can send it over via email?
Regards,
James
ajloren2000<at>yahoo.com

Hi James,
The documents
- B01: CRM Generation
- C71: CRM Connectivity
- B09: CRM Customizing Replication
- C03: CRM Master and Transaction Data Replication
in the SAP Best Practices for CRM documentation at the below mentioned link will be helpful to you
[http://help.sap.com/bp_crmv250/CRM_DE/index.htm]
To open those go to Technical Information->Building Block Library
regards
Srikantan

MySAP CRM 2005 SR1

Dear all,
Does anyone known when MySAP CRM 2005 SR1 is going to be generally available? Is there such a release and what is the release data?
Thank-You in advance,
Best Regards, Neeta

Hi Kenneth,
i don't know if my answer will be useful at this time.
But you have to follow this path to download SAP CRM 5.0.
servicemarket place -> download -> Installations and Upgrades -> My Company's Application Components -> SAP CRM -> SAP CRM 5.0
Download sw for your platform in both liks:
- Installation and Upgrade
- SAP NETWEAVER 2004S -> Installation and Upgrade
Go to service.sap.com/pam to have the product availability matrix, and got to service.sap.com/sizing to check the hw requirements.
Bye
Daniele

MySAP CRM tutorial

Hi Friends,
I want to learn mySAP CRM. if you have any learning materials or links, please send me.
thanks
shiva

HI
GOOD
GO THROUGH THE FOLLOWING LINKS
http://www.ixos.com/local/es/home/products/pro-integration/pro-integration-crm/pro-integration-crm-sap.htm
http://wiki.ittoolbox.com/index.php/Topic:MySAP_ERP
http://www.cadservices.nl/site/cadservices/28/27/Designer_mySAP_PLM_2005.pdf
http://www.unevoc.unesco.org/southernafrica/8-km/SAPKW_SolutionBrief.pdf
THANKS
MRUTYUN

MySAP CRM Certification Preparation

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