Mysterious black outline around imported jpg

We created a logo for a client. She is reporting that every time she uses it there is a black outline showing up around the edge of the .jpg.
We have checked all of our files thoroughly, and there is no outline on any of them.
Does anyone know why this might be happening?
Thanks!

Sara,
One other thing, not directly related to your concern, but a concern nonetheless...
Good logos are generally constructed as vectors, not pixels. "Illustrator" vector formats (e.g. .ai, .eps) will give you the best images. If you must use a pixel-based format, stick with .tif, .psd, .eps.
The .jpg format is lossy and can leave you with blotchy, unsharp logotypes or marks, particularly if they consist mainly of type, line and color and if the .jpg is highly compressed.
(For Web, the choices would be .gif for type, line and color; .jpg for photographic images.)
Neil

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