Mystery Folders Being Created by Numbers (and Pages) on Server
Gentleones,
I'm running a Mac OS X Server 10.6.8 installation with multiple 10.9.1 clients. All clients are using iWork v. Latest and were all updated from 10.x and iWork '09. to get here.
When opening and then saving a Numbers (or Pages) document on the server, a folder with the same name as the original appears on the server. The contents look suspiciously like a bundle or package with the guts of the document in the folder.
The original document also gets modified when the document is saved.
Deleting the folder does not seem to affect the original document in any way.
It does this with alarming consistency.
Today, it exhibited a new behavior: a second document appeared with the same name. Though I wasn't able to see it on the server, several of the clients showed this second copy of the document. Others did not.
I have repaired permissions on the server and have ensured that all of the files and folders have "Read & Write" permissions for the root share point for "This folder, child folders, child files, all descendants". That I can tell, it's not a permission problem as each user can delete the mystery folder when it appears.
However, that said, I do have multiple users logging into the server using one username across several clients. That shouldn't cause a problem.
Users do not access the files in question at the same time.
Any ideas?
Thanks,
Bill
Same problem here. Im running an OS X Mav Server 3.0.2 with shared folders over AFP. But for me it is not consistent at all. Sometimes it creates a "mystery folder" and sometimes not. It only happening with the iWork apps tho.
The other problem you were mentioning with duplicate folders in the client finder, but in server terminal (ssh) theres only 1 file, happened to me, but only 1 time.
I always thought it was related to autosave feature of iWork/os x, or file versions. I have turned of autosave on clients and server but problem still persist.
Could it be related to versions? I dont know for sure how to disable versions in the iWork apps, but it shouldnt be neccecary FFS.
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Date/Time: 2013-02-27 20:04:16 -0500
OS Version: 10.8.2 (Build 12C3006)
Architecture: x86_64
Report Version: 11
Command: Numbers
Path: /Applications/Numbers.app/Contents/MacOS/Numbers
Version: 2.3 (554)
Build Version: 40
Project Name: iWorkAppBundler
Source Version: 9850000
App Item ID: 409203825
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Pageins: 0 pages
Pageouts: 0 pages
Process: Numbers [1354]
Path: /Applications/Numbers.app/Contents/MacOS/Numbers
Architecture: i386
Parent: launchd [151]
UID: 501
Task size: 5692 pages (-2064)
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18 ??? (Numbers + 322094) [0x4fa2e]
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18 ??? (Numbers + 45259) [0xc0cb]
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18 _DPSNextEvent + 1655 (AppKit) [0x9869eddd]
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18 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 331 (AE) [0x976b9535]
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18 -[NSApplication _continueReopening] + 272 (AppKit) [0x988f6a2f]
18 __78-[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:]_block_invoke_01493 + 160 (AppKit) [0x98a05e02]
18 __94-[NSPersistentUIManager finishedRestoringWindowsWithZOrder:registerAsReady:completionHandler:]_block_in voke_01187 + 40 (AppKit) [0x98e6c049]
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18 -[NSApplication _doOpenUntitled] + 352 (AppKit) [0x986a56e8]
18 -[NSDocumentController(NSInternal) _showOpenPanel] + 87 (AppKit) [0x98596905]
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18 -[SFAppDocumentController openDocument:] + 174 (SFApplication) [0x2cfc394]
18 -[NSDocumentController openDocument:] + 413 (AppKit) [0x9853d26d]
18 -[NSDocumentController beginOpenPanelWithCompletionHandler:] + 94 (AppKit) [0x9859696f]
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18 -[NSSavePanel initWithContentRect:styleMask:backing:defer:] + 387 (AppKit) [0x98599350]
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18 -[NSFileManager URLForUbiquityContainerIdentifier:] + 332 (Foundation) [0x9408337d]
18 dispatch_semaphore_wait + 36 (libdispatch.dylib) [0x90ef31f5]
18 semaphore_wait_trap + 10 (libsystem_kernel.dylib) [0x957b980e]
*18 semaphore_wait_continue + 0 (mach_kernel) [0xffffff8000233ec0]
*1 return_from_trap + 156 (mach_kernel) [0xffffff80002cd38c]
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Thread 0x51ed6 DispatchQueue 7959657 priority 44
18 start_wqthread + 30 (libsystem_c.dylib) [0x92e1fcca]
18 _pthread_wqthread + 441 (libsystem_c.dylib) [0x92e37e12]
18 _dispatch_worker_thread2 + 285 (libdispatch.dylib) [0x90ef0f02]
18 _dispatch_call_block_and_release + 15 (libdispatch.dylib) [0x90ef3f8f]
18 __71-[NSApplication(NSUbiquity) _asynchronouslyPrefetchUbiqityContainerURL]_block_invoke_0 + 44 (AppKit) [0x98602cd0]
18 -[NSFileManager URLForUbiquityContainerIdentifier:] + 332 (Foundation) [0x9408337d]
18 dispatch_semaphore_wait + 36 (libdispatch.dylib) [0x90ef31f5]
18 semaphore_wait_trap + 10 (libsystem_kernel.dylib) [0x957b980e]
*18 semaphore_wait_continue + 0 (mach_kernel) [0xffffff8000233ec0]
Thread 0x51ed4 DispatchQueue 1701273966 priority 48
18 _dispatch_mgr_thread + 53 (libdispatch.dylib) [0x90ef27a9]
18 kevent + 10 (libsystem_kernel.dylib) [0x957bc9ae]
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Thread 0x51ee5 priority 46
18 thread_start + 34 (libsystem_c.dylib) [0x92e1fcee]
18 _pthread_start + 344 (libsystem_c.dylib) [0x92e35557]
18 __NSThread__main__ + 1396 (Foundation) [0x940ec15b]
18 -[NSThread main] + 45 (Foundation) [0x940ec1d8]
18 -[SFAppApplicationDelegate _doSyncManagerSetup:] + 59 (SFApplication) [0x2cf762b]
18 -[SFUSyncManager documentsPath] + 34 (SFUtility) [0x18ed252]
18 -[SFUSyncManager(SFUSyncManagerPrivateMethods) _containerURL] + 229 (SFUtility) [0x18ed965]
18 -[NSFileManager URLForUbiquityContainerIdentifier:] + 332 (Foundation) [0x9408337d]
18 dispatch_semaphore_wait + 36 (libdispatch.dylib) [0x90ef31f5]
18 semaphore_wait_trap + 10 (libsystem_kernel.dylib) [0x957b980e]
*18 semaphore_wait_continue + 0 (mach_kernel) [0xffffff8000233ec0]
Binary Images:
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0x1857000 - 0x1911ff3 com.apple.Keynote.sfutility 1.0 (0.0.1d1) <ED93C91F-C30E-541E-BDD3-04A25579EAFB> /Applications/Numbers.app/Contents/Frameworks/SFUtility.framework/Versions/A/SF Utility
0x2ce2000 - 0x2da0fff com.apple.sf.sfapplication 1.0 (1.0) <ED347FE0-B441-1346-3267-5A3D36F4292F> /Applications/Numbers.app/Contents/Frameworks/SFApplication.framework/Versions/ A/SFApplication
0x90eee000 - 0x90f00ff7 libdispatch.dylib <86EF7D45-2D97-3465-A449-95038AE5DABA> /usr/lib/system/libdispatch.dylib
0x925b5000 - 0x9279dff3 com.apple.CoreFoundation 6.8 (744.12) <E939CEA0-493C-3233-9983-5070981BB350> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x92e1f000 - 0x92edcfeb libsystem_c.dylib <B1F6916A-F558-38B5-A18C-D9733625FDC9> /usr/lib/system/libsystem_c.dylib
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0x9620e000 - 0x965f1ff3 com.apple.HIToolbox 2.0 <5A312E41-9940-363E-B891-90C4672E6850> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x97687000 - 0x976e0fff com.apple.AE 645.3 (645.3) <6745659F-006D-3F25-94D6-DF944E9A01FD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x9853b000 - 0x990f7ffb com.apple.AppKit 6.8 (1187.34) <06EDB1D1-3B8A-3699-8E3A-D8F50A27AB7C> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
*0xffffff8000200000 - 0xffffff8000734d7c mach_kernel <0AFA55FD-872F-3BBE-8630-214EB586A16D> /mach_kernel
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UID: 501
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Thread 0x46ce1 DispatchQueue 1 priority 31
19 start + 1 (libdyld.dylib) [0x7fff8a76a7e1]
19 ??? (accountsd + 3048) [0x10eceebe8]
19 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff884486b2]
19 __CFRunLoopRun + 1078 (CoreFoundation) [0x7fff88448ee6]
19 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x7fff88443803]
19 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff911c5686]
*19 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]
Thread 0x46ce5 DispatchQueue 2 priority 33
19 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8eef59ee]
19 kevent + 10 (libsystem_kernel.dylib) [0x7fff911c7d16]
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Binary Images:
0x10ecee000 - 0x10eceefff accountsd <0982A50A-159D-3E63-A2EC-6447F3706436> /System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd
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0x7fff8a768000 - 0x7fff8a76bff7 libdyld.dylib <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
0x7fff8eef1000 - 0x7fff8ef06ff7 libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
0x7fff911b5000 - 0x7fff911d0ff7 libsystem_kernel.dylib <EC0A9F5B-C9F5-336B-A7DD-49A718042F39> /usr/lib/system/libsystem_kernel.dylib
*0xffffff8000200000 - 0xffffff8000734d7c mach_kernel <0AFA55FD-872F-3BBE-8630-214EB586A16D> /mach_kernel
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19 start + 1 (libdyld.dylib) [0x7fff8a76a7e1]
19 ??? (aosnotifyd + 36447) [0x106e9de5f]
19 ??? (aosnotifyd + 35537) [0x106e9dad1]
19 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 268 (Foundation) [0x7fff8a05e89e]
19 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff884486b2]
19 __CFRunLoopRun + 1078 (CoreFoundation) [0x7fff88448ee6]
19 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x7fff88443803]
19 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff911c5686]
*19 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]
Thread 0x35f DispatchQueue 2 priority 33
19 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8eef59ee]
19 kevent + 10 (libsystem_kernel.dylib) [0x7fff911c7d16]
*19 ??? (mach_kernel + 3467616) [0xffffff800054e960]
Thread 0x3b1 priority 63
19 thread_start + 13 (libsystem_c.dylib) [0x7fff8d498181]
19 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8d4ab742]
19 __NSThread__main__ + 1345 (Foundation) [0x7fff8a059612]
19 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356 (Foundation) [0x7fff89ffb586]
19 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff884486b2]
19 __CFRunLoopRun + 1078 (CoreFoundation) [0x7fff88448ee6]
19 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x7fff88443803]
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19 _pthread_wqthread + 412 (libsystem_c.dylib) [0x7fff8d4adcb3]
19 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff911c76d6]
*19 ??? (mach_kernel + 3906640) [0xffffff80005b9c50]
Thread 0x52441 priority <multiple>
19 start_wqthread + 13 (libsystem_c.dylib) [0x7fff8d498171]
19 _pthread_wqthread + 412 (libsystem_c.dylib) [0x7fff8d4adcb3]
19 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff911c76d6]
*19 ??? (mach_kernel + 3906640) [0xffffff80005b9c50]
Binary Images:
0x106e95000 - 0x106edcff7 aosnotifyd <A9359981-2023-3781-93F1-89D423F0F712> /usr/sbin/aosnotifyd
0x7fff88414000 - 0x7fff885fdfff com.apple.CoreFoundation 6.8 (744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff89fc4000 - 0x7fff8a320fff com.apple.Foundation 6.8 (945.11) <A5D41956-A354-3ACC-9355-BE200072223B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8a768000 - 0x7fff8a76bff7 libdyld.dylib <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
0x7fff8d497000 - 0x7fff8d563fe7 libsystem_c.dylib <8CBCF9B9-EBB7-365E-A3FF-2F3850763C6B> /usr/lib/system/libsystem_c.dylib
0x7fff8eef1000 - 0x7fff8ef06ff7 libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
0x7fff911b5000 - 0x7fff911d0ff7 libsystem_kernel.dylib <EC0A9F5B-C9F5-336B-A7DD-49A718042F39> /usr/lib/system/libsystem_kernel.dylib
*0xffffff8000200000 - 0xffffff8000734d7c mach_kernel <0AFA55FD-872F-3BBE-8630-214EB586A16D> /mach_kernel
Process: App Store [1346]
Path: /Applications/App Store.app/Contents/MacOS/App Store
Architecture: x86_64
Parent: launchd [151]
UID: 501
Task size: 40269 pages
Thread 0x51739 DispatchQueue 1 priority 46
19 ??? (App Store + 6164) [0x1033bc814]
19 NSApplicationMain + 869 (AppKit) [0x7fff8dd03cb6]
19 -[NSApplication run] + 517 (AppKit) [0x7fff8dd5f283]
19 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128 (AppKit) [0x7fff8dd67ed2]
19 _DPSNextEvent + 685 (AppKit) [0x7fff8dd68613]
19 BlockUntilNextEventMatchingListInMode + 62 (HIToolbox) [0x7fff901b9cd3]
19 ReceiveNextEventCommon + 356 (HIToolbox) [0x7fff901b9e42]
19 RunCurrentEventLoopInMode + 209 (HIToolbox) [0x7fff901ba0a4]
19 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff884486b2]
19 __CFRunLoopRun + 1078 (CoreFoundation) [0x7fff88448ee6]
19 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x7fff88443803]
19 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff911c5686]
*19 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]
Thread 0x5174c DispatchQueue 2 priority 48
19 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8eef59ee]
19 kevent + 10 (libsystem_kernel.dylib) [0x7fff911c7d16]
*19 ??? (mach_kernel + 3467616) [0xffffff800054e960]
Thread 0x5175b priority 62
19 thread_start + 13 (libsystem_c.dylib) [0x7fff8d498181]
19 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8d4ab742]
19 __NSThread__main__ + 1345 (Foundation) [0x7fff8a059612]
19 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356 (Foundation) [0x7fff89ffb586]
19 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff884486b2]
19 __CFRunLoopRun + 1078 (CoreFoundation) [0x7fff88448ee6]
19 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x7fff88443803]
19 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff911c5686]
*19 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]
Thread 0x517b1 priority 46
19 thread_start + 13 (libsystem_c.dylib) [0x7fff8d498181]
19 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8d4ab742]
19 ***::wtfThreadEntryPoint(void*) + 15 (JavaScriptCore) [0x7fff894a436f]
19 JSC::BlockAllocator::blockFreeingThreadMain() + 90 (JavaScriptCore) [0x7fff8948ed0a]
19 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118 (JavaScriptCore) [0x7fff8926cd96]
19 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff911c70fa]
*19 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b4b10]
Thread 0x517b2 priority 46
19 thread_start + 13 (libsystem_c.dylib) [0x7fff8d498181]
19 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8d4ab742]
19 ***::wtfThreadEntryPoint(void*) + 15 (JavaScriptCore) [0x7fff894a436f]
19 JSC::MarkStackThreadSharedData::markingThreadMain() + 214 (JavaScriptCore) [0x7fff893f1606]
19 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212 (JavaScriptCore) [0x7fff893f1724]
19 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff911c70fa]
*19 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b4b10]
Thread 0x517b3 priority 46
19 thread_start + 13 (libsystem_c.dylib) [0x7fff8d498181]
19 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8d4ab742]
19 ***::wtfThreadEntryPoint(void*) + 15 (JavaScriptCore) [0x7fff894a436f]
19 JSC::MarkStackThreadSharedData::markingThreadMain() + 214 (JavaScriptCore) [0x7fff893f1606]
19 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212 (JavaScriptCore) [0x7fff893f1724]
19 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff911c70fa]
*19 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b4b10]
Thread 0x517b4 priority 46
19 thread_start + 13 (libsystem_c.dylib) [0x7fff8d498181]
19 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8d4ab742]
19 ***::wtfThreadEntryPoint(void*) + 15 (JavaScriptCore) [0x7fff894a436f]
19 JSC::MarkStackThreadSharedData::markingThreadMain() + 214 (JavaScriptCore) [0x7fff893f1606]
19 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212 (JavaScriptCore) [0x7fff893f1724]
19 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff911c70fa]
*19 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b4b10]
Thread 0x517b7 priority 46
19 thread_start + 13 (libsystem_c.dylib) [0x7fff8d498181]
19 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8d4ab742]
19 __select + 10 (libsystem_kernel.dylib) [0x7fff911c7322]
*19 ??? (mach_kernel + 3576576) [0xffffff8000569300]
Thread 0x51845 priority 46
19 thread_start + 13 (libsystem_c.dylib) [0x7fff8d498181]
19 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8d4ab742]
19 ***::wtfThreadEntryPoint(void*) + 15 (JavaScriptCore) [0x7fff894a436f]
19 WebCore::StorageThread::threadEntryPoint() + 154 (WebCore) [0x7fff9120806a]
19 ***::PassOwnPtr<WebCore::StorageTask> ***::MessageQueue<WebCore::StorageTask>::waitForMessageFilteredWithTimeout<bool (WebCore::StorageTask*)>(***::MessageQueueWaitResult&, bool (&)(WebCore::StorageTask*), double) + 81 (WebCore) [0x7fff91cb59b1]
19 ***::ThreadCondition::timedWait(***::Mutex&, double) + 61 (JavaScriptCore) [0x7fff8926cd5d]
19 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff911c70fa]
*19 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b4b10]
Thread 0x51aa8 priority 53
19 thread_start + 13 (libsystem_c.dylib) [0x7fff8d498181]
19 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8d4ab742]
19 startIOThread(void*) + 148 (CoreVideo) [0x7fff8f248013]
19 CVDisplayLink::runIOThread() + 680 (CoreVideo) [0x7fff8f2482d4]
19 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff911c70fa]
*19 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b4b10]
Thread 0x520cd priority <multiple>
19 start_wqthread + 13 (libsystem_c.dylib) [0x7fff8d498171]
19 _pthread_wqthread + 412 (libsystem_c.dylib) [0x7fff8d4adcb3]
19 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff911c76d6]
*19 ??? (mach_kernel + 3906640) [0xffffff80005b9c50]
Thread 0x5230f priority 48
19 start_wqthread + 13 (libsystem_c.dylib) [0x7fff8d498171]
19 _pthread_wqthread + 412 (libsystem_c.dylib) [0x7fff8d4adcb3]
19 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff911c76d6]
*19 ??? (mach_kernel + 3906640) [0xffffff80005b9c50]
Binary Images:
0x1033bb000 - 0x10343bfff com.apple.appstore 1.2.1 (129.7) <31AAF1C2-2BE9-393B-ABFD-6D869F72E909> /Applications/App Store.app/Contents/MacOS/App Store
0x7fff88414000 - 0x7fff885fdfff com.apple.CoreFoundation 6.8 (744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff89266000 - 0x7fff89500ff7 com.apple.JavaScriptCore 8536 (8536.26.7) <ADAD1276-675A-3000-B746-560A2EB596A2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff89fc4000 - 0x7fff8a320fff com.apple.Foundation 6.8 (945.11) <A5D41956-A354-3ACC-9355-BE200072223B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8d497000 - 0x7fff8d563fe7 libsystem_c.dylib <8CBCF9B9-EBB7-365E-A3FF-2F3850763C6B> /usr/lib/system/libsystem_c.dylib
0x7fff8dc13000 - 0x7fff8e840ff7 com.apple.AppKit 6.8 (1187.34) <1FF64844-EB62-3F96-AED7-6525B7CCEC23> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8eef1000 - 0x7fff8ef06ff7 libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
0x7fff8f246000 - 0x7fff8f270ff7 com.apple.CoreVideo 1.8 (99.3) <C424838A-889C-39E5-8108-FD05C93D26A0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff9015a000 - 0x7fff9048aff7 com.apple.HIToolbox 2.0 <317F75F7-4B0F-35F5-89A7-F20BA60AC944> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff911b5000 - 0x7fff911d0ff7 libsystem_kernel.dylib <EC0A9F5B-C9F5-336B-A7DD-49A718042F39> /usr/lib/system/libsystem_kernel.dylib
0x7fff911e9000 - 0x7fff921a2fff com.apple.WebCore 8536 (8536.26.14) <60029E1A-C1DB-3A1F-8528-4970058D8B3D> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
*0xffffff8000200000 - 0xffffff8000734d7c mach_kernel <0AFA55FD-872F-3BBE-8630-214EB586A16D> /mach_kernel
Process: appleeventsd [73]
Path: /System/Library/CoreServices/appleeventsd
Architecture: x86_64
Parent: launchd [1]
UID: 71
Sudden Term: Dirty (allows idle exit)
Task size: 927 pages (+9)
Thread 0x313 DispatchQueue 2 priority 33
19 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8eef59ee]
19 kevent + 10 (libsystem_kernel.dylib) [0x7fff911c7d16]
*19 ??? (mach_kernel + 3467616) [0xffffff800054e960]
Thread 0x314 DispatchQueue 7 priority 31
19 _dispatch_sig_thread + 45 (libdispatch.dylib) [0x7fff8eef2d85]
19 __sigsuspend_nocancel + 10 (libsystem_kernel.dylib) [0x7fff911c7566]
*19 ??? (mach_kernel + 3576576) [0xffffff8000569300]
Thread 0x52699 priority 31
1 start_wqthread + 13 (libsystem_c.dylib) [0x7fff8d498171]
1 _pthread_wqthread + 412 (libsystem_c.dylib) [0x7fff8d4adcb3]
1 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff911c76d6]
*1 ??? (mach_kernel + 3906640) [0xffffff80005b9c50]
Thread 0x5269a priority 31
1 start_wqthread + 13 (libsystem_c.dylib) [0x7fff8d498171]
1 _pthread_wqthread + 412 (libsystem_c.dylib) [0x7fff8d4adcb3]
1 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff911c76d6]
*1 ??? (mach_kernel + 3906640) [0xffffff80005b9c50]
Thread 0x5269c priority 31
1 start_wqthread + 13 (libsystem_c.dylib) [0x7fff8d498171]
1 _pthread_wqthread + 412 (libsystem_c.dylib) [0x7fff8d4adcb3]
1 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff911c76d6]
*1 ??? (mach_kernel + 3906640) [0xffffff80005b9c50]
Thread 0x5269d priority 31
*1 ??? (mach_kernel + 3907152) [0xffffff80005b9e50]
Binary Images:
0x10d369000 - 0x10d369fff appleeventsd <4617FC4D-4C6C-3B62-9E64-08F9C99ABEEF> /System/Library/CoreServices/appleeventsd
0x7fff8d497000 - 0x7fff8d563fe7 libsystem_c.dylib <8CBCF9B9-EBB7-365E-A3FF-2F3850763C6B> /usr/lib/system/libsystem_c.dylib
0x7fff8eef1000 - 0x7fff8ef06ff7 libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
0x7fff911b5000 - 0x7fff911d0ff7 libsystem_kernel.dylib <EC0A9F5B-C9F5-336B-A7DD-49A718042F39> /usr/lib/system/libsystem_kernel.dylib
*0xffffff8000200000 - 0xffffff8000734d7c mach_kernel <0AFA55FD-872F-3BBE-8630-214EB586A16D> /mach_kernel
Process: AppleSpell [299]
Path: /System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpell
Architecture: x86_64
Parent: launchd [151]
UID: 501
Sudden Term: Clean
Task size: 2703 pages
Thread 0xa31 DispatchQueue 1 priority 46
19 start + 1 (libdyld.dylib) [0x7fff8a76a7e1]
19 ??? (AppleSpell + 7271) [0x1064a4c67]
19 -[NSSpellServer run] + 73 (Foundation) [0x7fff8a145e36]
19 CFRunLoopRun + 97 (CoreFoundation) [0x7fff88457371]
19 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff884486b2]
19 __CFRunLoopRun + 1078 (CoreFoundation) [0x7fff88448ee6]
19 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x7fff88443803]
19 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff911c5686]
*19 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]
Thread 0xa33 DispatchQueue 2 priority 48
19 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8eef59ee]
19 kevent + 10 (libsystem_kernel.dylib) [0x7fff911c7d16]
*19 ??? (mach_kernel + 3467616) [0xffffff800054e960]
Binary Images:
0x1064a3000 - 0x106558ff7 com.apple.AppleSpell 1.9 (173.1) <6ED0981A-B081-3345-8EBB-E4AB821B077A> /System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpell
0x7fff88414000 - 0x7fff885fdfff com.apple.CoreFoundation 6.8 (744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff89fc4000 - 0x7fff8a320fff com.apple.Foundation 6.8 (945.11) <A5D41956-A354-3ACC-9355-BE200072223B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8a768000 - 0x7fff8a76bff7 libdyld.dylib <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
0x7fff8eef1000 - 0x7fff8ef06ff7 libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
0x7fff911b5000 - 0x7fff911d0ff7 libsystem_kernel.dylib <EC0A9F5B-C9F5-336B-A7DD-49A718042F39> /usr/lib/system/libsystem_kernel.dylib
*0xffffff8000200000 - 0xffffff8000734d7c mach_kernel <0AFA55FD-872F-3BBE-8630-214EB586A16D> /mach_kernel
Process: apsd [79]
Path: /System/Library/PrivateFrameworks/ApplePushService.framework/apsd
Architecture: x86_64
Parent: launchd [1]
UID: 0
Task size: 2492 pages
Thread 0x26d DispatchQueue 1 priority 31
19 start + 1 (libdyld.dylib) [0x7fff8a76a7e1]
19 ??? (apsd + 21702) [0x1029c94c6]
19 -[NSRunLoop(NSRunLoop) run] + 74 (Foundation) [0x7fff89ff718a]
19 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 268 (Foundation) [0x7fff8a05e89e]
19 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff884486b2]
19 __CFRunLoopRun + 1078 (CoreFoundation) [0x7fff88448ee6]
19 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x7fff88443803]
19 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff911c5686]
*19 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]
Thread 0x2c2 DispatchQueue 2 priority 33
19 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8eef59ee]
19 kevent + 10 (libsystem_kernel.dylib) [0x7fff911c7d16]
*19 ??? (mach_kernel + 3467616) [0xffffff800054e960]
Thread 0x392 priority 63
19 thread_start + 13 (libsystem_c.dylib) [0x7fff8d498181]
19 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8d4ab742]
19 __NSThread__main__ + 1345 (Foundation) [0x7fff8a059612]
19 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356 (Foundation) [0x7fff89ffb586]
19 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff884486b2]
19 __CFRunLoopRun + 1078 (CoreFoundation) [0x7fff88448ee6]
19 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x7fff88443803]
19 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff911c5686]
*19 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]
Thread 0x4d2 priority 31
19 thread_start + 13 (libsystem_c.dylib) [0x7fff8d498181]
19 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8d4ab742]
19 __select + 10 (libsystem_kernel.dylib) [0x7fff911c7322]
*19 ??? (mach_kernel + 3576576) [0xffffff8000569300]
Binary Images:
0x1029c4000 - 0x102a42ff7 apsd <955901BC-3EA7-3976-9473-FD16EE108102> /System/Library/PrivateFrameworks/ApplePushService.framework/apsd
0x7fff88414000 - 0x7fff885fdfff com.apple.CoreFoundation 6.8 (744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff89fc4000 - 0x7fff8a320fff com.apple.Foundation 6.8 (945.11) <A5D41956-A354-3ACC-9355-BE200072223B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8a768000 - 0x7fff8a76bff7 libdyld.dylib <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
0x7fff8d497000 - 0x7fff8d563fe7 libsystem_c.dylib <8CBCF9B9-EBB7-365E-A3FF-2F3850763C6B> /usr/lib/system/libsystem_c.dylib
0x7fff8eef1000 - 0x7fff8ef06ff7 libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
0x7fff911b5000 - 0x7fff911d0ff7 libsystem_kernel.dylib <EC0A9F5B-C9F5-336B-A7DD-49A718042F39> /usr/lib/system/libsystem_kernel.dylib
*0xffffff8000200000 - 0xffffff8000734d7c mach_kernel <0AFA55FD-872F-3BBE-8630-214EB586A16D> /mach_kernel
Process: autofsd [78]
Path: /usr/libexec/autofsd
Architecture: x86_64
Parent: launchd [1]
UID: 0
Sudden Term: Clean
Task size: 520 pages
Thread 0x29a DispatchQueue 2 priority 33
19 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8eef59ee]
19 kevent + 10 (libsystem_kernel.dylib) [0x7fff911c7d16]
*19 ??? (mach_kernel + 3467616) [0xffffff800054e960]
Thread 0x29b DispatchQueue 7 priority 31
19 _dispatch_sig_thread + 45 (libdispatch.dylib) [0x7fff8eef2d85]
19 __sigsuspend_nocancel + 10 (libsystem_kernel.dylib) [0x7fff911c7566]
*19 ??? (mach_kernel + 3576576) [0xffffff8000569300]
Binary Images:
0x10ed62000 - 0x10ed63fff autofsd <84AA47F0-1486-37EE-9C69-12CB98C34F1C> /usr/libexec/autofsd
0x7fff8eef1000 - 0x7fff8ef06ff7 libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
0x7fff911b5000 - 0x7fff911d0ff7 libsystem_kernel.dylib <EC0A9F5B-C9F5-336B-A7DD-49A718042F39> /usr/lib/system/libsystem_kernel.dylib
*0xffffff8000200000 - 0xffffff8000734d7c mach_kernel <0AFA55FD-872F-3BBE-8630-214EB586A16D> /mach_kernel
Process: awacsd [77]
Path: /usr/sbin/awacsd
Architecture: x86_64
Parent: launchd [1]
UID: 0
Task size: 2119 pages
Thread 0x31b DispatchQueue 2 priority 33
19 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8eef59ee]
19 kevent + 10 (libsystem_kernel.dylib) [0x7fff911c7d16]
*19 ??? (mach_kernel + 3467616) [0xffffff800054e960]
Thread 0x337 DispatchQueue 7 priority 31
19 _dispatch_sig_thread + 45 (libdispatch.dylib) [0x7fff8eef2d85]
19 __sigsuspend_nocancel + 10 (libsystem_kernel.dylib) [0x7fff911c7566]
*19 ??? (mach_kernel + 3576576) [0xffffff8000569300]
Thread 0x31c DispatchQueue 35 priority 31
19 start_wqthread + 13 (libsystem_c.dylib) [0x7fff8d498171]
19 _pthread_wqthread + 404 (libsystem_c.dylib) [0x7fff8d4adcab]
19 _dispatch_worker_thread2 + 249 (libdispatch.dylib) [0x7fff8eef41c3]
19 _dispatch_queue_invoke + 52 (libdispatch.dylib) [0x7fff8eef42f1]
19 _dispatch_queue_drain + 235 (libdispatch.dylib) [0x7fff8eef447f]
19 _dispatch_client_callout + 8 (libdispatch.dylib) [0x7fff8eef30b6]
19 _dispatch_call_block_and_release + 15 (libdispatch.dylib) [0x7fff8eef6f01]
19 ??? (awacsd + 161099) [0x10a66454b]
19 CFRunLoopRun + 97 (CoreFoundation) [0x7fff88457371]
19 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff884486b2]
19 __CFRunLoopRun + 1078 (CoreFoundation) [0x7fff88448ee6]
19 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x7fff88443803]
19 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff911c5686]
*19 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]
Thread 0x341 DispatchQueue 145 priority 31
19 start_wqthread + 13 (libsystem_c.dylib) [0x7fff8d498171]
19 _pthread_wqthread + 404 (libsystem_c.dylib) [0x7fff8d4adcab]
19 _dispatch_worker_thread2 + 249 (libdispatch.dylib) [0x7fff8eef41c3]
19 _dispatch_queue_invoke + 52 (libdispatch.dylib) [0x7fff8eef42f1]
19 _dispatch_queue_drain + 235 (libdispatch.dylib) [0x7fff8eef447f]
19 _dispatch_client_callout + 8 (libdispatch.dylib) [0x7fff8eef30b6]
19 _dispatch_call_block_and_release + 15 (libdispatch.dylib) [0x7fff8eef6f01]
19 ??? (awacsd + 212682) [0x10a670eca]
19 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 268 (Foundation) [0x7fff8a05e89e]
19 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff884486b2]
19 __CFRunLoopRun + 1078 (CoreFoundation) [0x7fff88448ee6]
19 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x7fff88443803]
19 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff911c5686]
*19 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]
Thread 0x4e1 priority 31
19 thread_start + 13 (libsystem_c.dylib) [0x7fff8d498181]
19 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8d4ab742]
19 __select + 10 (libsystem_kernel.dylib) [0x7fff911c7322]
*19 ??? (mach_kernel + 3576576) [0xffffff8000569300]
Thread 0x52503 priority 33
19 start_wqthread + 13 (libsystem_c.dylib) [0x7fff8d498171]
19 _pthread_wqthread + 412 (libsystem_c.dylib) [0x7fff8d4adcb3]
19 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff911c76d6]
*19 ??? (mach_kernel + 3906640) [0xffffff80005b9c50]
Binary Images:
0x10a63d000 - 0x10a6b6ff7 awacsd <5C3F7941-CE4B-3AAA-9F4C-B63CD78D82D0> /usr/sbin/awacsd
0x7fff88414000 - 0x7fff885fdfff com.apple.CoreFoundation 6.8 (744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff89fc4000 - 0x7fff8a320fff com.apple.Foundation 6.8 (945.11) <A5D41956-A354-3ACC-9355-BE200072223B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8d497000 - 0x7fff8d563fe7 libsystem_c.dylib <8CBCF9B9-EBB7-365E-A3FF-2F3850763C6B> /usr/lib/system/libsystem_c.dylib
0x7fff8eef1000 - 0x7fff8ef06ff7 libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
0x7fff911b5000 - 0x7fff911d0ff7 libsystem_kernel.dylib <EC0A9F5B-C9F5-336B-A7DD-49A718042F39> /usr/lib/system/libsystem_kernel.dylib
*0xffffff8000200000 - 0xffffff8000734d7c mach_kernel <0AFA55FD-872F-3BBE-8630-214EB586A16D> /mach_kernel
Process: blued [76]
Path: /usr/sbin/blued
Architecture: x86_64
Parent: launchd [1]
UID: 0
Sudden Term: Clean
Task size: 1114 pages
Thread 0x26a DispatchQueue 1 priority 31
19 start + 1 (libdyld.dylib) [0x7fff8a76a7e1]
19 ??? (blued + 170413) [0x10f95f9ad]
19 -[NSRunLoop(NSRunLoop) run] + 74 (Foundation) [0x7fff89ff718a]
19 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 268 (Foundation) [0x7fff8a05e89e]
19 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff884486b2]
19 __CFRunLoopRun + 1078 (CoreFoundation) [0x7fff88448ee6]
19 __CFRunLoopServiceMachPort + 195 (CoreFoundation) [0x7fff88443803]
19 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff911c5686]
*19 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000213030]
Thread 0x2b4 DispatchQueue 2 priority 33
19 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8eef59ee]
19 kevent + 10 (libsystem_kernel.dylib) [0x7fff911c7d16]
*19 ??? (mach_kernel + 3467616) [0xffffff800054e960]
Thread 0x371 priority 31
19 thread_start + 13 (libsystem_c.dylib) [0x7fff8d498181]
19 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8d4ab742]
19 __select + 10 (libsystem_kernel.dylib) [0x7fff911c7322]
*19 ??? (mach_kernel + 3576576) [0xffffff8000569300]
Binary Images:
0x10f936000 - 0x10f9eafff blued <9CEF1456-03C9-3DED-A0DA-0E8B483CDB34> /usr/sbin/blued
0x7fff88414000 - 0x7fff885fdfff com.apple.CoreFoundation 6.8 (744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff89fc4000 - 0x7fff8a320fff com.apple.Foundation 6.8 (945.11) <A5D41956-A354-3ACC-9355-BE200072223B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8a768000 - 0x7fff8a76bff7 libdyld.dylib <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
0x7fff8d497000 - 0x7fff8d563fe7 libsystem_c.dylib <8CBCF9B9-EBB7-365E-A3FF-2F3850763C6B> /usr/lib/system/libsystem_c.dylib
0x7fff8eef1000 - 0x7fff8ef06ff7 libdispatch.dylib <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
0x7fff911b5000 - 0x7fff911d0ff7 libsystem_kernel.dylib <EC0A9F5B-C9F5-336B-A7DD-49A718042F39> /usr/lib/system/libsystem_kernel.dylib
*0xffffff8000200000 - 0xffffff8000734d7c mach_kernel <0AFA55FD-872F-3BBE-8630-214EB586A16D> /mach_kernelJust so you know.... this forum is answered by fellow users not Apple Developers who can use the crash log. I suggest moving the preferences for Numbers and Pages to your desktop while both apps are nit running, then launch them.
The preferences files are stored in the folder:
/Users/<your user name>/Library/Preferences
you should locate and move (to the desktop) the files:
/Users/<your user name>/Library/Preferences/com.apple.iWork.Numbers.plist
/Users/<your user name>/Library/Preferences/com.apple.iWork.Pages.plist
I usually go there by using the menu item (in the Finder) "Go > Go To Folder…" -
I have a MacBook Air, and have purchased individually Numbers and Pages. I was sent an Excel file on a thumb drive but cannot open the file. The message states that the Excel file is encryeted. Is ther any way to open a PC file on my Mac Book Air?
Pat and BobExcel does not use the .xcl extension for any of its native file formats? The only files I've ever seen with xcl as the file extension were associated with embedded application code projects.
If this is in fact an Excel file, but an encrypted one, you cannot open it (in excel or any compatible application) without the decryption password. -
My storage was getting low on my iCloud, so I decided to delete my files from numbers and pages on my iPhone and delete the apps on my phone because i did not really use it on my phone. When I got to work and clicked on pages and numbers on my iPad the files were gone. I assume the files were deleted through iCloud. I did not want the files deleted on the iPad and would like to know how to get them back?
If you also backed up to your computer - you can restore from that backup - to retrieve the files. As far as I know- that should have no bearing on deleting them from iCloud - they should still be in that backup.
If you used iOS file sharing with your computer - and saved the files to your computer - you can retrieve them from there.
if the only place that the files were saved to was iCloud, I know of no way to get them back. -
I purchased keynote, numbers, and pages when i bought my macbook air in late september. the december update will not load because it says i do not own the software and returns an error messgae 100. i have read manuals and looked over the web but i cannot figure out how to get this software update to identify that i do own these three pieces of software. they are installed and usable. any ideas would be appreciated before i call apple support.
This is my first mac so i am still learning...
thanksFirst, make sure you are logged into the App Store with the same AppleID that you used to purchase the apps.
If that is not it, look in the App Store under Purchases. Are they there?
If not, go into your account in App Store and click the link to show hidden purchases.
If they are still not there, use the support link in the App Store.
If they do show up, copy all the apps to an external drive, then remove them from your Mac. Go to the App Store, Purchases, and install from there. -
Numbers and Pages files no longer open on iPhone
I'm using version 2.4.2 of both Numbers and Pages on an iPhone 4S in iOS7.1.2. All of a sudden none of my old files will open. There is no error message; just nothing happens when I try to open them. Has anyone else experienced this? I'm wondering if the new version of Numbers and Pages only work in iOS8. I'd rather not upgrade yet unless I'm sure that will fix the issue.
Ok, after syncing with iTunes again everything magically started working again. Very strange.
-
After updating to ios 8 is no longer iCloud in numbers and pages.
After updating to ios 8 is no longer iCloud in numbers and pages.
Hi FZ72,
James Ward4posted this yesterday.
http://www.tuaw.com/2014/09/16/be-aware-be-careful-be-prepared-for-icloud-drive/
quinn
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