MYSTERY MODEM issues!

My internet situation should have a reality TV series. 
And my modem is magical! Apparently........ it's a mystery!! A mystery no one can solve. 
I actually have a document with all of my Verizon internet issues since 2012. 
That was not a typo. 2012!!!!!!!
I've spent countless hours chatting with agents, both on the phone and on the computer. It took at least 12 hours worth of chats, and a new modem (which didn't do anything) but I finally got Verizon to send a technician to my house. Guess what he found. 
Nothing.
He ran tests on my line, and then the next time my internet went out, I called him and he ran tests remotely again. He found nothing wrong. And he had no idea what to tell me as far as my issues go. So now what? I just deal with it?
I'm not calling to chat again, to have someone give me the same runaround I've done 473829374 times:
Are you typing the right password into your modem?
Are there any filters between your phone jack and the modem?
Are there any filters anywhere in your house?
Can you take your computer from all the way across the house, disassemble it, and connect it directly to the modem?
Can you go into your modem settings and retype the password just to be sure?
Have you rebooted your computer and modem? 
My internet constantly randomly goes out, all different times of the day, sometimes once a day, sometimes once a week.
Sometimes the internet light stays on and it reconnects by itself. Sometimes the light goes out and stays out.
When I reboot the modem everything is fine. But I want to know why I am losing my connection in the first place. Why must I reboot all of the time like this?
I work from home, and am a student taking online classes. I have been a Verizon customer for at least 15 years. If I'm paying for service, I expect to get what I'm paying for. 

FYI, you're talking to customers here.
Login to your modem and go the the connection status page.  You'll find the SNR (signal-to-noise) readings for both downstream and upstream data.  Some of the folks who hang out here can tell you if the SNR readings are good, bad or marginal.
Enjoy.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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  • E71 modem issue

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  • T41 Audio and Modem Issue (Need an expert opinion)

    My T41 has been working great for years, suddenly when the computer went into standby and came out there was no audio output. No software had been changed recently and windows updates were disabled (to prevent SP3.) A simple reboot fixed the issue but then it occurred again when the computer went into standby. I assumed that it was a driver issue and uninstalled and reinstalled the driver with no success. The computer was showing the device in device manager with no errors. Now the device has flat out disappeared from device manager and the modem has disappeared as well and been replaced by a standard modem driver. At this point I reloaded Windows XP on the machine and installed all drivers for the machine. The audio device is still not present in device manager nor is the modem. The Soundmax installer gives error message "driver not found reboot your system" at the end of the install. Upon booting Knoppix it did not find an audio device either. Updated the BIOS with no success. Seems like a dead audio chip.. Can anyone think of anything else to try? There is not an option in my BIOS to enable/disable audio. Thoughts?

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  • VDSL Modem issues

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    ========
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  • Apple USB modem issues

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