Mystery of cracked screen  - user damage!

Has anyone else discovered their macbook pro screen cracked for no apparent reason? I have mine less then 2 months, treat it with respect, have never dropped/bumped, applied pressure or slammed the lid. I bought it in Dubai through an authorised apple dealer who have deemed the damage to be user damage so no cover. I paid £2,500 new only to now have to pay £500 for repair. I am utterly dismayed at this outcome...surely this has to be a manufacture default. I cant even see the crack and thought it was a hardware problem but I stand corrected.

- Apple will exchange it for a refurbished one it for this price:
Apple - Support - iPod - Repair pricing
- You can Google and find a thrid-party place in the UK
- You can fix it yourself. Here are instructions. Google for the parts.
iPod Touch Repair - iFixit
I doubt the slowness is due to the pdrop.  I suspect a restore will cure that.

Similar Messages

  • HT4061 I had read that Apple will replace a cracked screen on an iPad the first time for free. Does anyone know if this is true?

    I have read that Apple will replace a cracked screen on an iPad the first time it is damaged for free. Does anyone know if this is true?

    apple's official policy is: cracked screens = accidental damage
    With iPad 1 and 2, accidental damage is not covered by any apple care and a replacement iPad starts at $249 and goes up depending on the model.
    iPad3's were eligible for Apple Care + which offers two instances of accidental damage repair for $49 each time
    The 'apple store replaced my cracked ipad for free' is largely an urban legend. It's possibly happened, but those that have been on the receiving end were people that happened to get a store manager that defied Apple's official policy. Not to say it hasn't potentially happened, but it's an exception not the rule. And if you happen to be lucky enough to experience it, that's just what it is, luck. Not something to be counted on or expected.

  • My iPhone 4 has water damage and a cracked screen but i have no warranty will apple still replace my phone at a cost?

    my iPhone 4 has water damage and a cracked screen but i have no warranty will apple still replace my phone at a cost?

    Yes, out of warranty replacement for the iPhone 4 is $149.

  • Ive cracked my ipod touch 4g screen does my waranty cover accidental damage for cracked screens and if it does do i just take it into an apple store for repair?

    ive cracked my ipod touch 4g screen does my waranty cover accidental damage for cracked screens and if it does do i just take it into an apple store for repair?

    The warranty does not cover accedental damage like a broken screen.  However, some time the Genius at the Genius Bar of an Apple store will replace the iPod at not cost.  Make an appointment at the Genius Bar and ask. If not under warranty, Apple will exchange yours for:
    Apple - Support - iPod - Repair pricing

  • My iphone 6 is cracked and its screen is damaged how i could able to claim its warranty as no outlet is available in Pakistan,

    my iphone 6 is cracked and its screen is damaged so how i could able to claim its warranty as no apple store/outlet is available in Pakistan,I also informed the apple support team please guide

    You cannot.
    1). A cracked screen is not covered by the warranty.
    2). The iPhone is not legitimately sold in Pakistan, and the warranty, if you were able to claim it, is not international. Chances are is that your iPhone is a gray market import.

  • Screen cracked and speaker damage

    I had an accident, my iPad mini was dropped and the screen cracked also speaker damages
    How can I fix it in malaysia

    Apple does not repair iPads, but will replace the entire iPad for a flat fee. See the Service Pricing section here:
    http://www.apple.com/support/ipad/service/faq/
    There are independent iPad repair services that may be able to replace the screen for less. Do a web search for "ipad repair".  You can also look for parts and instructions and do the repair yourself. Note, though, that if you elect to have the iPad serviced by an unauthorized shop or perform your own repair, you will get no further support from Apple.
    Regards.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • Does Applecare cover damaged/cracked screens? Replacement options?

    Is there a cost effective way to fix a cracked screen on iphone 4(16GB in contract ATT)?
    Purchased June 2011 with additional Applecare(not Applecare +)
    The options I've considered:
    1. NEW
         buy new iphone 4 $549 8GB
         buy new iphone 4S $649 16GB
    2. USED
         buy used iPhone 4 online
         *anywhere from $275-500 locally in Chicago
    3. CLAIM
         Make claim under Home insurance(deductible applies $500)
    4. Cancel contract woth current carrier and subsequently buy new iPhone4s with either VZ or Sprint
          *Early term applies plus cost of new phone(and loss of unlimited data)Estimate at $484
    Thanks for any and all ideas--this would be the 2nd phone replaced this year!

    Out-of-Warranty Service
    If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
    iPhone model
    Out-of-Warranty Service
    iPhone 4S
    $199
    iPhone 4, iPhone 3GS,
    iPhone 3G, Original iPhone
    $149
    A $6.95 shipping fee will be added if you arrange service online or by calling Apple Technical Support. All fees are in U.S. dollars and are subject to local tax. When setting up out-of-warranty service, Apple will request credit card pre-authorization for the maximum service fee listed above.  This amount will be deducted from your credit limit. The final service fee we charge will be determined during testing and may be less than the service fee listed above.Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service.Apple reserves the right to determine whether or not your iPhone is eligible for Out-of-Warranty service. iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare service contract coverage, whichever is longer. Please see Apple's Repair Terms And Conditions for further details.
    http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

  • How can I get apple to warranty my iPod touch 4th gen? It has always had issues and seems to be a lost cause. Will not connect to wi-fi. It also has cracked screen, but that is not the issue.

    It has a cracked screen also but that is not the issue. I am willing to live with the screen

    Unfortunately, ANY signs of 'neglect or damage' automatically become the cause of any issues you're having. As in it doesn't matter if your screen was flickering before it was dropped, when they see the dent or cracked screen, that screen flicker was caused by the drop. Because they  have no way to know if you are telling the truth (it's nothing personal, they just literally dont' know) so any signs of damage become the reason for your issue. The only way out of that is if you had taken in your iPad and, even if you didn't get it replaced, an apple employee can have documented that yes, that issue existed before the drop.
    It's not fun, I know, but that's just how it is. Any signs of 'neglect or damage' and that 'neglect or damage' is the cause of your issues.

  • How can i see my warranty if my ipod is cracked screen or open from falling

    how can i see my warranty of my cscreen is cracked and it opens

    A cracked screen is not coverd by warranty:
    Apple's Limited Warranty for iPod excludes coverage for damage resulting from accident, liquid damage, disassembly, unauthorized service and unauthorized modifications. Please review the warranty for further details. When a service is not covered under the warranty, Apple will return your original iPod to you without providing service, and may hold you responsible for shipping costs, plus any applicable sales tax.
    An iPod that is ineligible for warranty service may be eligible for Out-of-Warranty (OOW) Service. For example, an iPod that has failed due to damage or liquid damage is ineligible for warranty service but eligible for OOW service. However, certain damage is ineligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. Please see Apple's Repair Terms And Conditions for further details.
    copied from Apple - Support - Service Answer Center
    You can get it serviced, but you'll have to pay for the replacement:
    Apple - Support - iPod - Repair pricing
    Message was edited by: Ingo2711

  • I just took my I-Pod touch to a computer repair shop to replace cracked screen and now am told main part of I-Pod needs to be replaced.volume button no longer works, headphone and locking device also no longer working. Even though it all worked when given

    I just took my I-Pod touch to a computer repair shop to replace a cracked screen. Told it need the main part to it. They said the volume button, headphone and locking part no longer worked. Told me to pick it up. When I gave it to them all components were working. Said because they weren't able to fix it there was no charge. Don't understand this.

    Probably when you dropped, kicked, smashed, threw, or whatever you did to break your screen it also damaged the logic board and the connections to the volume button, headphone jack and sleep button. Happens all the time. Apparently the shop you selected to work on it is not very good so take them off your shopping list.
    Then go buy a 5th Generation iPod Touch.

  • Mac book air cracked screen. how much to repair and how long to fix it

    is cracked screen on mac book air coverd under warrenty

    Hello mehrnoosh,
    A cracked/damaged screen is not covered by the one-year limited warranty (or) the AppleCare Protection Plan. It is considered accidental damage and thus not eligible for a free replacement/service under the terms of either. That being said, your renter's or home owner's insurance might be able to offer service/replacement coverage if personal electronic items are covered. In addition many major credit cards offer additional warranty/coverage options within the first X (it varies) of ownership. You would need to reach out to those specific coverage options yourself, however.

  • Cracked screen led to numerous other problems.

    There is something wrong with my phone. In addition to the cracked screen, the mic & front camera are broken, I can't get cellular data,  the screen has been moving by itself (sliding back in front b/t screens, opening apps, calling people). All this happened after I broke the screen. I have done no other damage that I know off.
    Can my iPhone be fixed or naw? If so, what exactly do I need get done?

    Breaking the screen can result in a wide variety of problems. Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

  • No power after changing a cracked screen

    I just replaced a cracked screen on my toshiba satellite laptop and after I put the battery back in a nd turned it on it started for a few seconds and then shut off and now nothing happens when I try to turn it on. Any ideas on what has possibly happened?

    Open it back up and check all of your connections, then try powering it up again after it is reassembled.  Make sure the battery and power cord are disconnected while you work on it.
    Welcome to the Toshiba user forums.
    For those of you who do not know what a user forum is, it is a community of users who volunteer time to help other users. Anyone can participate. It's 100% voluntary.
    Being super active is never a requirement

  • Can you send your iPad to Apple to fix a cracked screen?

    Can you send a ipad (3rd gen) with a cracked screen to Apple, will they fix it and how much will it cost?

    The standard 1-year Apple Care warranty only covers defects in materials and workmanship, not damage due to accidents.
    Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
    Out-of-Warranty Service
         If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)   
    iPad model
    Out-of-Warranty Service Fee
    iPad mini
    $219
    iPad 3rd, 4th generation
    $299
    iPad 2, iPad
    $249
    A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
    Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
    Make a Genius Bar Reservation
    http://www.apple.com/retail/geniusbar/
    You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
    iPad Repair & Screen Replacement Services
    http://www.ifixyouri.com/16-ipad-repairs
    RepairZoom iPad Repair
    http://www.repairzoom.com/ipad-repair.html
    Mission Repair
    http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
    iGadgetResQ
    http://www.igadgetresq.com/ipad-repair/
     Cheers, Tom

  • HT4528 How much would a cracked screen for iphone 4S cost, if my phone is still under warranty?

    How much would a cracked screen for iphone 4S cost, if my phone is still under warranty?

    Razmee209 is correct, out of warranty repair/replacement cost for and iPhone 4s is $199, and the reason you would have to pay for that Kats524 is because accidental damage is not covered under your limited hardware warranty. Hope this helps, best of luck to you.

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