Mystery with itunes music store

has anyone ever seen the following error message:
iTunes could not connect to the Music Store. An unknown error ocurred (-9807)
I can connect to hear the sound bites of songs but get this message when I try to purchase anything. I don't have any problem with my other Mac
Thanks in advance

I've seen that from time to time. Seems it goes away in time. Could be an issue wth the web server they host it on.
Beavis2084

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