MyVerizon tells me that some of my lines are eligible for upgrade at a discounted price...but when I click on the link, it says "upgrade at full price." What's up?
The chat function helpers tell me that I am eligible, but that they can't help me. What what?
We are eager to help you upgrade your lines, DrVern!
When you dial #UPG or check online via My Verizon, are you able to see which phones are eligible to upgrade now with 2 year pricing?
If it is not clear, allow us to help. Please look for a direct message from me. We'll figure it out.
TamaraH_VZW
Follow us on Twitter @VZWSupport
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