N5902 wireless range issues

I bought a Lenovo wireless keyboard N5902 with backlit.
It has just arrived. Unfortunately, keyboard is not working properly: it's range is between 2-4 feet, which is way too low. I was trying to call customer service (8669684465) but noone was picking up about 11EST. What number should I reach to get customer support? Is this common issue with the keyboard?

Try using a USB cable, and repositioning the dongle. My HTPC was close to the floor, and my cursor was very erratic like yours. I moved the dongle to about 5 ft. above the floor, and it fixed the cursor movement. Try different locations.

Similar Messages

Re: Broadband wireless range issues

What is 3G connectivity like in your area?

who are you asking ??????????
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E4200 range issues

Hi,
I can lots of posts here on the same subject of E4200 range issues but no fix.
I have purchased a E4200 as a replacement to my eight year old WRT54G that went pop last week. Since installing I have a noticeable degradation in range in comparison to the old unit. I have tried everything I have read here, upgraded firmware, moved the unit to the middle of the house, and frankly my opinion on the unit so far is that it is no good to me if it can't do the basics that I require ie reach my kitchen or bathroom - a matter of <4m away. Any ideas, suggestions would be appreciated before I send it back?
Failing this any tips on a good router to replace this unit with, Linksys or non-Linksys?
Mark Ferris

Ferris, your problem may simply stem from being on the same channel as your neighbors. I'm pasting a link to a program called "IInsider". From this from your laptop (and it's safe, so hit yes for the UAC prompt if you're running Windows) and it will list all the wireless networks it detects, what channels they are using, and other information (which is unnecessary for purposes of this post). It will also, of course, list your own network. The graph in the lower portion of the screen will also indicate the strength of the detected networks. If it's really congested, choose a channel away from the strongest networks.
To change the channel on your E4200, go to the web interface, which is probably 192.168.1.1, click the "Wireless" tab. The options you want are under "Basic Wireless Settings", which should be the page that appears after clicking the "Wireless" tab mentioned above.
Don't choose 1 channel away; if possible, choose at least two channels away. If you're lucky, perhaps ALL your neighbors are using their default channels, in which case, choose a channel as far away from them as possible.
In case 192.168.1.1 is not the address of your router, in Windows, hit the Windows orb in the lower left-hand corner in Windows, which used to be called the "Start" button (and is still referred to as such). Type "cmd" (without the quotes) <ENTER> to get a command prompt. Type "ipconfig" (without the quotes) <ENTER>. The top section, called "Ehternet Adapter Local Area Connection" has a listing called "Default Gateway Adapter" and an ip address for that listing. THAT is the number to get to the web interface of your router.
Hope this helps!
Keith Schmidt

Ipad 2 Wireless Range Sucketh?

Ok, I love my new Ipad 2, but someone please tell me the itty bitty wireless range is not a hardware issue? I can only use the Ipad in the same room with my router or I lose all bars until the connectivity disappears and Ipad cant even find the network. I dont really need an Ipad in the same room as my laptop. I bought the device because it is small and portable.
Any clues on how to improve the range?
Realy disappointed in my $700 toy.
iOS 5.0.1 on a fresh Ipad 2.

the range on my iPad isn't as good as my Touch, but it should be better than that. You don't have it in any sort of case that would block/impeed the antenna? as I understand it, the antenna is behind the Apple logo on the back.

Extend Time Capsule Wireless Range

I am having trouble with my Time Capsule's wireless range. I am not a networking expert by any means. I own an old building that is 4 stories connected by stairs with thick walls. All the rooms ethernet cables converge in a cubby on the 3rd floor. I placed my Time Capsule in the cubby, but I couldn't receive a wireless signal from the 1st floor. This is ironic because I have an old Netgear G router that sends signals throughout all 4 floors. So I bought an Airport Express to extend my network wirelessly, but the signal has been unstable perhaps because the Time Capsule's wireless signal is too weak. So I want to connect the Airport Express on the 1st floor using the Ethernet link from the 3rd floor Time Capsule which is my main router. From my research, I discovered about WDS networks, which I believe you have to use in order to create a network with multiple Apple base stations linked through ethernet.
I called Applecare who told me:
-To connect from Time Capsule to Airport Express using Ethernet, must use WDS network. Setup Airport Express as Relay, NOT Remote.
-Relay- Direct ethernet connection from Time Capsule to Airport Express, then wireless connection from Airport Express to Macbook.
-Remote- Wireless signal from Time Capsule to Airport Express, then direct Ethernet connection from Airport Express to Macbook
I have several questions for you wise people out there:
1. To extend the Time Capsule wireless network using the Airport Express, but connected directly via ethernet, do I need to setup a WDS network?
2. I prefer to just use the simple Apple settings "extend network wirelessly". Will this setting only boost a wireless signal received from the Time Capsule? Can it not extend a wireless signal sent directly from Ethernet?
3. I'm considering getting a Quickertek Triband antenna to place outside the cubby. Anyone have any experience with Airport external antennas?:
http://www.quickertek.com/products/timecapsuletriband.php
Any information would be much appreciated! These networking issues have been giving me months of headache.
Thank you!
Alexander
Specs:
Apple Time Capsule 1TB
Airport Express N version
Connected with 2.4ghz. band to N capable Macs.

Extending your network with an AirPort Express (AX) won't boost the TimeCapsule's (TC's) range per se. It will expand the network's range by adding another transceiver.
If you'd prefer to avoid using Ethernet to connect the TC and AX, you might get a better signal on the first floor if the AX was on the second floor, i.e, roughly halfway between the TC and the 1st-floor computer. [Extending the range of an 802.11n network|http://docs.info.apple.com/article.html?path=AirPortUtility/5.1/en/ap21 24.html] describes how to configure them.
If an Ethernet linkup is no problem, though, that should work even better. In this case, it's best to use different (by 3 or more) channels on the 2 stations to reduce the chance that they'll interfere with each other.
Either way, it's best to use the same network name, network password, and encryption on both stations so you can roam freely through the building without needing to switch manually between them.
[Designing AirPort Networks 10.5-Windows manual|http://manuals.info.apple.com/enUS/Designing_AirPort_Networks10.5-Windows.pdf] is another good resource you may find helpful.

Pavilion wireless keyboard issues

I have just bought a new Pavilion 500-250ea desktop + Pavilion 22xi monitor. Nice hardware, shame about having to have Windows 8.1 though :-)
The desktop shipped with a wireless mouse and a wireless keyboard (Part No 697345-031). I've spent the last couple of days with all the kit on the desk, setting everything up and transferring all my files etc. All going nicely until I got to the stage where I was able to take my old machine away and put the new one in the space UNDER the desk (wooden top). Now the mouse is erratic and the keyboard often just 'hangs' for a while. Surely the wireless range ought to be better than that and not bothered simply by an intervening desk???? Or is 'deskTOP' meant to be taken literally.....
Also, the keyboard has NO CapsLock or NumLock lights !!! This plays havoc when trying to enter passwords :-( Is there any utility perhaps to display the CapsLock and/or NumLock status on the screen??

Hello Nemo2000,
I have read your post on how your desktop is experiencing erratic control of the wireless keyboard and the mouse with the desktop hidden away, and I would be happy to assist you!
To begin, I recommend moving the desktop to a more open area to test for spacial interference. To expand on this, I suggest following this document on Wireless Printing Common Questions. Under "Wireless Connection Issues" please select "How do I improve a weak signal from my wireless router?" on obstructions.
In regards to the caps and num lock keys, I understand there are no indication lights in the top right-hand corner. On most programs, however, you will be given an indication that the cap locks are on for passwords. A good example of this is when you log onto your computer, it will tell you if the caps lock is on or not.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
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Can I move EA6500 router out of basement to 2nd floor of my house for better wireless range?

I am having issue with EA6500 wireless range from one end of house to other. Currently, the EA6500 router is in the basement connected to my SB6141 cable modem.
Would it be possible to move EA6500 out of basement and to the 2nd floor of my home while keeping modem in the basement.
I was wondering if I could purchase a switch to place between cable modem and router which would allow me to place the router in closer proximity to my wireless devices.
I've already tried changing wireless channels and using inSSID but that has not resolved my problem.
Please let me know. Thanks.

It is possible to change the EA6500 router’s location from the basement to the 2nd floor. You need to have a long cable but it should not be 100 meters long since it will cause the connection to drop. It is also advisable to have a wireless AC adapter on our wireless devices/computers to optimize the wireless features of the EA6500 router.
For your Connected Home, you may use the 2.4 GHz network to connect your wireless devices to surf the Internet and email, share files and print. The 5 GHz network is best for heavy applications including Voice over IP (VoIP) calls, online gaming, and streaming high-definition videos.

Porblem with WGXB102 (wireless range extender) and imac

Everytime my imac sleeps it can't access the internet using the WGXB102, however I can switch directly to the router with my old setup and the internet works. The only way I get the extender to work is to reset the main netgear router. How can I get the extender to work after the computer goes to sleep?

Yes there are some issues with the Wireless Range Extender version 3.0 ...related to IP Conflict ... but they can be resolved by upgrading the firmware of the Range Extender .....
You can use Range Extedner version 2.0 & 3.0 ....

160N Version 1 - Wireless Range Degrading Over Time

Hello,
I have owned a version 1.0 160N now for about 5 months and all was well with everything. The range was better than any router I owned in the past until about three weeks ago when connectivity to my furthest outlying wireless adapters began to get worse. It has been slowly degrading to the point that I cannot get a reliable connection unless the computer is within 30 foot clear line of sight. Symptom is that PING to the router is not reliable and Web pages will not load even though the connection is made and maintained. I was wondering if any others have experienced this degradation in range over time. It is to the point now where I may ditch it and go get a 54G if I can find one. Will a hard reset and configuration reload possibly solve the issue. I also see that a firmware upgrade is available that is supposed to "improve wireless range" is available for the 1.0 version. Has anyone done this upgrade with ill effects or a noticiable increase in range? It is a total pain to have reconfigure all the MAC filtering and Port Forwarding but at this rate I will soon have a shiney, sleek, black doorstop. Thanks for any insight you can provide.

Yes you can Upgrade the router's firmware as it would improve your wireless range...
Download Firmware 2.89MB...
Follow these steps to upgrade the firmware on the device: -
Open an Internet Explorer browser page.In the address bar type - 192.168.1.1
Leave the username blank & in password use admin in lower case...
Click on the 'Administration' tab- Then click on the 'Firmware Upgrade' sub tab- Here click on 'Browse' and browse the .bin firmware file and click on "Upgrade"...
Wait for few seconds until it shows that "Upgrade is successful" After the firmware upgrade, click on "Reboot" and you will be returned back to the same page OR it will say "Page cannot be displayed".
Press and hold the reset button for 30 seconds...Release the reset button...Unplug the power cable from your router, wait for 30 seconds and re-connect the power cable...Now re-configure your router...

Wireless Range Expader for WAG354G (EU)?

How can the wireless range of my WAG354G wireless home gateway be expanded? It seems not to be compatible with wireless WRE54G.

I don't think so that WAG54G should have any issue with WRE54G .....
For better connectivity on wireless network .....
Change the channel on router from 6 to 9 or 11
Under advance wireless settings .....
Becon interval sholud be 75
RTS & fragmentation threshold should be 2306

Wireless range extenders

Anyone out there with a Westell 9100 EM using a wireless range extender? Recommended brand/model? Level of satisfaction? Performance issues?

The Hawking Hi-Gain HWREN1 has good reviews and also supports Wireless N
http://www.hawkingtech.com/products/productlist.php?CatID=32&FamID=105&ProdID=394
Be aware that the 9100Em is a wireless G router and that if you have a high speed connection you probably won't achieve full utilization of it via a wireless G connection. You may be just as well off getting a wireless N router and hard wiring it to the 9100EM as the increase in range of wireless N may negate the need for a range extender.

Is there a fix for the MBP wireless dropping issue?

I began to experience the Macbook Pro dropping wireless connectivity on my very 1st Apple in 2008. At the end of the day my machine was replaced with a new Macbook Pro mid 2010. It appeared to be working just fine until about 2-3 months ago when I started dropping my wireless printer connection. I searched the internet hoping for a driver update from HP or something from Apple and each time I found something, the problem still existed. I even thought that by upgrading to Lion would resolve any issues that I have with my MBP wireless connectivity issue. After upgrading to buying a new router, new printer and upgrading to Lion; the wireless dropping issue still remains unresolved! I know there are several hundred in not thousands of people who are having the same problem so what are we supposed to do?
When my 1st MBP was replaced in 2010 I had to stop working because I was diagnosed with "Failed Back Surgical Syndrome" and was in the process of applying for disability. Something in the back of my mind said that I needed to purchase Apple Care for this new replacement however I had used all of my savings & retirement to sustain life for me and my family that there was nothing for Apple Care. If it weren't for my church and family I am not sure what I would do during the 18 months of no income while waiting for a decision only to receive an appeal until I findly stood in front of an Administrative Law Judge who heard my case and granted me disability. Besides there was no way I could ask anyone for money to purchase a warranty for a top of the line laptop while the country was falling off an economical cliff.
I broke down and called Apple Support and was told that I qualified for technical assistance regarding the upgrade to Lion a few weeks ago. The tech on the phone had me run some disk utility tests and had me repair permissions which she said could be the cause of the problem. I willingly went along with her in hopes that this was indeed the fix. However, within 10 minutes of hanging up the phone my MBP began to drop it's wireless connection to my new HP printer and also the Internet. Hence my question above is what I am really looking to have answered! What is the fix to this problem that so many people are having issues with? I couldn't afford to purchase Apple Care back in 2010 and I can't afford to purchase a new 2011 machine today if that truly is the fix!
I will be disabled for the remainder of my life and I have grown dependent upon my computer to stay in touch with friends and colleges from work. I worked for the IT Group at Wynn Resorts and I can say that the type of service Appple is providing it's customers is not what I learned over the past 25 years with Mr. Wynn. Why can't Apple get the simple concept that it's customers are it's life line and keeps them in business. I need help and I don't know what to do nor where to turn. It would be different if Apple acknowledged the issue and said they were working on it however they aren't. I plead to Apple to help me fix my notebook so I can stay connected to the outside world vs. couped up inside my home.
Best Regards,
Scott Leavitt

I am simply lookig for some help not an argument. I am not an RF specialist however have setup a few wireless networks in my tenure at Wynn Resorts. I fully agree that wireless networking is an art and a science however the powers that be in Network Land have toughted wireless networking is the easiest and quickest way to get two computers to talk with one another. As I previously said I have already turned one (1) MBP in for this problem and Apple decided to replace it because they could not fix the problem with my particular MBP. This MBP was running Leopard when the problems started
I am having a hard time believeing that there are several other devicces in my home that depend on a wireless network to operate and my MBP is the only one having an issue. I took this a step further and decided to see what would happen if I tried to connect wirelessly via Fusion. In Windows 7 I am able to print and scan to my hearts content without any issues. I am able to browse the internet as much as I want. I close Fusion and try to connect to my printer via wireless and nothing.
In order to get Apple to help do I need to get a Network Analyzer and capture packets when I have these problems? Out of the 1000 + posts is there a consolidation of which answer is the best? BTW I am accessing the internet via a wireless connection using Fusion and Windows 7.
In response to Linc's comments, I will look at the router specifications however I did not qualify that these devices are not using the wireless connection at the same time. Right now I would guess there are maybe two (2) or three (3) at the most that are actively transmitting / receiving information. -- Thanks

No. range issue : at the time of production order settlement

Hi expert,
My user is unable to settle production order due no no range issue:
Short text of error message:
Document number 9000 20001 2008 was already assigned
Technical information about the message:
Diagnosis
     Document number 20001 in company code 9000 and fiscal year
     already been assigned.
System response
     Termination of processing.
Procedure
     Check document number range 02 in company code 9000 and fi
     2008 and correct the number range status if necessary.
Message classe...... "F5"
Number.............. 152
Variable 1.......... 9000
Variable 2.......... 20001
Variable 3.......... 2008
Variable 4.......... 02
Variable 3.......... 2008
Variable 4.......... 02
Pl advise.
Regards,
Samar

Hi experts,
Thaks for the reply.
Pl advise what is the configuration/T code to be maintained for no range
Regards,
Samar

IPad 2 WiFi Range Issues (but not issues with connectivity when in range)

Okay. I hate to start a new thread when there are bunches of threads on the iPad 2 having WiFi problems (particularly with 5Ghz networks and also related to 4.3). Nonetheless, I'm not seeing anyone talking about range in these forums.
Issue: iPad 2 WiFi range is not as far as iPad 1 (with no cover on either).
Alternative Explanation: iPad 2 has difficulty connecting to Airport Express or Time Capsule extended networks.
Devices: iPad 2 3g, iPad 1 3g (iOS 4.3), iPhone 3gs (iOS 4.3), iPhone (iOS 3.2x), iMac, MacBook Pros, etc.
Network Router: Simultaneous Dual-Band Airport Extreme (latest version) set up with 2.4, 5 ghz and Guest Networks (each with their own name).
Network Extender: Airport Express (latest version) extending the 2.4 ghz network
Network Extender 2: Time Capsule (original, single band) extending the 2.4 ghz network
Longer Description: iPad 2 connected without an issue to the 5 ghz network and the 2.4 ghz network when it was in the same room as the Aiport Extreme. Didn't have any issues maintaining that connection.
However, the iPad 2 doesn't work in any of the farther rooms and can't see the network. iPad 1 and iPhones have no issues (and typically show 1 or two bars). I believe they typically are connecting through the Airport Express (but it could be the Time Capsule).
Given that the iPad 2 isn't even seeing the networks, I'm guessing it's a range issue, but hoping it's not.
Anyone else seeing this? Any fixes?

While it is possible that an Apple moderator (Apple host) could pass some information to an Apple development/support group, in practice this doesn't really seem to happen (at least often). I believe that the moderators are kept quite busy just administering the forums and keeping them under control (no spam, ads, abuse, etc.). I've never seen a post by an Apple host here or seen a technical correction to a post (and there is certainly a lot of incorrect information posted here).
Unfortunately, a lot of new posters here seem to think that they are talking directly to Apple and post bug reports, feature suggestions, complaints, etc. These would be much better submitted via the Apple feedback vehicle at http://www.apple.com/feedback. These are not anonymous, are directed to the appropriate product and provide an email contact for Apple to get back to the submittor if more detail is required.

POOR wireless range

I have a white 13" macbook which i bought about 6 months ago. We have the new BT home hub wireless router (the black V.2 model). I can get the network no problem in the adjacent rooms but as soon as i go upstairs i get nothing. Can anyone explain why my range is so poor??

Hi sutton185,
Welcome to the forum.
There are a lot of variables that can affect the "performance" of the range of your wireless router. Location of the router, interference from other electronic equipment (telephone, TV, radio etc) and walls are just some that immediately spring to mind.
In these situations, one of the first things I would do is change the wireless channel and/or the location of the router. If the symptoms still remain, you may need an additional wireless router (like Apple's Airport Express) which will be configured in WDS mode and act in extending the wireless range.
To change the wireless channel you'll need to log in to your router. With the BTHomehub simply fire up a web browser and enter 192.168.1.1 in the URL field. Click on Advanced... in the left list and Advanced... again. The default username is admin and the password is admin again. Then select Wireless from the Advanced submenu on the left and on the right, at the top, you'll see the following menu items: Settings, Encryption, MAC Address Control, Repeater. Ensure that Setting is selected and from the drop down menu in the Channel field select a different channel and click Apply. You may have to experiment with different channels; try Channel 11 first and work from there.
Kryten

N5902 wireless range issues

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