N73 Firmware upgrade and PC Suite upgrade

Help!!
I have the N73 but have no clue what version of the firmware I have - where will it tell me?
If it is not the latest I want to upgrade but the Nokia help pages say I need to have the latest version of PC Suite first - which I don't have. So I want to upgrade PC Suite BUT the FAQ says I first need to synchronise something before that - how?
It also says I then need to "Backup your phone memory to your PC using PC Suite (to preserve your OMADRM activation keys, etc.)" and "Copy the original SISX, Java, etc. installation files for your applications, themes, etc. from your Nokia hard drive or memory card to your PC. (Do not simply copy over the installed directories/files.)" - again how?
I really wish Nokia would stop assuming everyone is completely literate with all this kind of stuff - because we are not!!! Step by step idiot guides would be more than helpful please Nokia!!!!!
It's no good Nokia telling people to do this and that without bothering to tell them EXACTLY how - Nokia please note!
Anyway, if anyone can offer somne advice it would be greatly appreciated.

type *#0000# in your phone screen to see what software version you have.
there is another area of topics here:
/discussions/board?board.id=swupdate
view that to learn about software update(the link to the pages in there also)
pc suite you can download from
www.nokia.com/pcsuite

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Looking for advice, learned ones -
I've had an N73 for 18 months, love the phone, not so crazy on the hanging issues and general speed of operations.
So on the weekend, decided to go with what I had read here and update to latest firmware, confident that would improve things.
Downloaded latest PC Suite and Software Updater. Performed backup to both PC Suite and 2Gb Mini SD card without a hitch.
Software updater ran successfully and took me from 2.0 something to 4.XXX. Phone rebooted successfully, all looked good, just needed to restore data.
That's where the nightmare began!
Went for restore from PC Suite, all seemed to go fine, got to the end where phone screen says "phone will restart". Nothing happened for a while, but the "OK" button was highlighted, so I clicked "OK" thinking it was waiting for permission. Phone went into restart, but only got as far as the Nokia hands screen before a blue-backed message appeared: “Phone start-up failed. Contact the retailer”
Yikes, ok, not good. Came in here, looked around for advice on similar situations and tried hard reset etc. etc. No dice, always hanging at same point.
Husband kindly took it to Customer Care on Monday for me, they "fixed" it, but didn't restore data from my backup. So when he got home, we tried backup from SD card to phone. Exactly the same hang-up happened.
Husband has dutifully taken phone back in today, again they have "fixed" it but I asked this time that they perform a restore from backup at the Centre. Guess what? Yep, same issue. Their "advice": well, it was garbled, to be honest. First they tried telling me that there was no data on the SD card, then they switched the story to "there is something wrong with the data".
I would possibly believe that if the exact same thing hadn't happened during PC Suite restore. I have the .nbu file here. Any way to test it's integrity? Can I "read" the backup somehow on PC Suite?
Incredibly, I asked Nokia Care Centre to please prove it was a problem with the card and not the phone, by using my card in another Nokia phone. Their reply: they didn't have another Nokia phone to test that. Really? I have some older model Nokias spare lying around, but I don't think the data will be compatible.
About 300 contacts there that I really don't fancy rebuilding from scratch
Advice welcome, please.
I'm in Hong Kong, if that makes a difference.
Message Edited by beve on 22-Jul-2008 08:49 AM
Proud user of Nokias since 1994: Nokia 101, anyone?

At the risk of having a conversation with myself...
So much for the Hong Kong Nokia Care Centre! I *knew* that they were glossing over the problem yesterday, by insisting that the memory card and PC Suite backups must be corrupt, as the phone, in their opinion was fixed.
As it turns out, my husband also has an N73. And yesterday he decided to upgrade to an N95. So once we backed up his phone and copied his "stuff" across to the N95, I had a spare blank N73 to play with. And yep, my data backup restore from PC Suite went to his N73 just fine.
What to do now? Unfortunately husband's N73 is hammered and looking pretty shabby, whereas mine still looks good, so I actually would prefer to get mine working properly again. How to convince Nokia Customer Care that there must be something wrong with data transfer to my N73?
Or should I just give up and be glad I have my data back on a working phone (and believe me, I'm very glad about that!!)
Could it be something to do with firmware versions on the respective N73's? Mine is now running v4.0812.4.3.1 (21-3-2008). His is running v 2.0628.0.0.1 (10-7-2006). I'm not game to update the firmware on his, lest the whole thing start over again!
Opinions??
Proud user of Nokias since 1994: Nokia 101, anyone?

N73 Firmware upgrade and PC Suite upgrade

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