N78 Crashed SOftware Please HELP!!!

Question

My N78 software was crashed.
it does switch on
but hangs after "Nokia" LOGO apears..
after that WHITE SCREEN/....
i tried formating it with "*" + "3" + " Red Key"
but it doesnt format
IS THERE A WAY I CAN UPDATE MY SOFTWARE WITH "NOKIA UPDATE MANAGER" if the phone in OFFLINE MODE?
OR THERE ANY SOFTWARES TO FLASH THE PHONE?
* + 3 + Red Key "DOES NOT WORK"
*7370# will not work "Phone does not start up. it hangs after Nokia \logo
I DONT KNOW WHAT TO THINK....\\
Please Help!!!!!
Garbage bin is the clossest repairing center for me right now..
Solved!
Go to Solution.

Answer 1

You are doing the reset method wrong, it's the green key not the red key.
It's not possible to update firmware if it can't boot into the general profile.
Hard reset:
1. Switch off the phone.
2. Hold down the following three buttons: Green (the call answer button), * button, and '3' button.
3. While holding these buttons, hold the power button for a second to switch on the phone.
4. Release when the phone shows the nokia hands logo or shows other signs of life like the language selection screen.
It may take a few attempts and very flexible fingers!
If the hard reset fails to work take it to a nokia care point for repair.
Care points/service centres and repair info:
UK • Europe • Asia-Pacific • USA •
Canada • Middle East and Africa
Elsewhere: Click here, select your country, go to the support section, then select repair.