N8 Belle refresh: Nokia Suite Backup has problems ...

Since I installed the Belle refresh on my N8 the backup of Nokia Suite 3.5.34 has difficulties to safe Documents.
Only after restarting the N8, the backup works.I assume some documents are locked. This was never a problem before.
What are these documents and where are they located in the N8. I have not created any documents myself.

Having sold my Lumia I bought 808 PureView, owned previously N8. In my view, Symbian Belle is a great system, much better than Windows Phone and you do not need to sacrifice your privacy as much as with WP. The only one thing I wish Nokia could improve, is the speed of reading emails, web browsing and installation of apps from Ovi Store. I do not know why it still so slow as 808 PureView has double fast processor clock compared to N8?
And unfortunately 808 PureView still has a bug they introduced with Symbian Belle - bluetooth connection with some hands-free car devices do not work correctly, eg. with Bury CC9045 V04. You do not hear the first incoming call, need to drop it and wait for a second call.
Apart from above, it is a great phone!

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N8 doesn't update to Symbian Belle via Nokia Suit...

i cannot update my Nokia N8 to Symbian Belle. Nokia Suite says: Software cannot be installed. Your device ist at he moment not compatible with the available software. Please try later. When ist Symbian Belle available for me. product code: 059D5C3. Have Nokia Suite reinstalled but nothing happend. Who can help?

1st, check if there is room on your device for such a update (on your device not your memory card)
And like it said try again later, which means wait a day

Reinstalling Belle - The Nokia Suite update servic...

I have a C6-01 I used before getting a Lumia and I want to give it to someone else. Before doing so, I wanted to reinstall Nokia Belle to remove everything I had on the phone's memory and to give the phone away with a fresh installation of the OS.
The problem is that when I go to Software Update in Nokia Suite and click reinstall, Nokia Suite downloads 170MB out of the ~320MB that Nokia Belle has and then says "The Nokia Suite update service is currently unavailable." I've already tried this on two PCs, both running the latest version of Nokia Suite. I reinstalled the OS once before about a year ago and it worked just fine. Any ideas about why this might be happening and what I can do to solve it? I've looked around and found a lot of other people who have had this problem over the years but I haven't managed to find a way to get through it. Any help would be appreciated. Thank you!
Solved!
Go to Solution.

I just tried using Nokia Software Recovery Tool. It recognizes my phone and immediately after I click Install and the download progress bar appears, it says something went wrong ("There was an error. Please try again. Error code: InternalError.")
Is there anything else I can try?
Edit: I also tried using Nokia Software Updater for Retail and the same thing happens. Then I tried using Nokia Care to download the firmware and it still doesn't work. It finds it, says it has 320MB, and when I click download, it just says it's been queued for download and that's it, nothing else happens.

Nokia Suite Backup Shortcomings

Nokia suite is a great program but on a fixed data plan, redownloading maps and apps is both time consuming and cost prohibitive.
Nokia Suite should be able to backup all content on a device and run diagnostics on a virtual phone via PC so that a user can save all content on a device and troubleshoot problems with apps and settings.
This would be a feature that would set it leaps and bounds ahead of its competitors.

THIS is a better place to put forward your suggestions. Log-in using the Same credentials that you use on this Forum. Then click on 'Give Feedback' and then 'Suggestion'...

Nokia Suite Photo sync problem

Good evening everyone!
I have a small problem with the new Nokia Suite.
I have a Nokia C6-00 and after I connect it, it syncs without problem (or so it says). But no matter how much I sync photos, the new ones do not appear in nokia suite. If I browse for them manually in the memory card, I can find them, but it's unpleasant!
If any of you has a solution, I would be grateful!
Thank you!
Luke

Hi Farby,
Yes, I am refering to the Nokia Suite software. Hope I am using the right one.
I am trying it from the individual folders (Inbox and Sent etc). What my understanding is that since my phone message are not in the conversation message text, so it would be right if I copy the message from individual folders (Inbox and Sent etc). Also, I have used the newer version of Nokia phone and tried copying back the messages but still the same message is appearing there also.
Anyways, I tried also from the Conversation folder as well but it doesn't work.
As you have suggested copying the messages from the conversation folder to the Phone icon also does not work. It still gives me the same error message.
Yes, I am tried again despite getting the error message but unfortunately, it did not work.
The steps and the process that I have followed is exactly what you gentlemen have pointed out but I dont know I am not understanding what is the issue and where is the problem.
Kindly help if you have the answer
Regards,
Bhusan Mirani

C5-00, Nokia Suite maps download problem

I have Nokia C5-00 mobile with the most resent software installed and Win7 ultimate with Nokia Suite 3.6.36. When I start to load the maps of different countries and 2 or 3 of the maps are completed I always get the massage that first I have to connect my phone. And then if I reconnect my phone, or I can download one more map, or immediately I get the same massage to connect my phone. Sometimes during the download of a map before it’s completed I get this massage, and then no matter what I do, restarting the Nokia Suite or reconnecting my phone I cannot download this map anymore, I get immediately the massage to connect my phone. I don’t know if there is any possibility of downloading the maps on my computer and then manually copy them on my phone?

@SzKSz
It is possible to manually download map data and decompress the .zip files. Here are some links for latest 00.01.29.100 series of maps for use with your C5-00:http://discussions.nokia.com/t5/Maps-Navigation-and-GPS/Map-Series-00-01-29-100/m-p/1639304/highligh...
Let me know if you require a specific country/region/state and ovikovi has posted previously how to apply (16) folders 0 - 9 and a- f to their appropriate location in E:\cities. As I am essentially a Mac user have posted quite widely on manual map installation upon this forum.
Happy to have helped forum with a Support Ratio = 42.5

Nokia 5800 (Backup Restore Problem)

Hi!
Yesterday I made a Full phone backup with PC Suite.
After that I was going thru all my message (approx 940 of them) in PC Suite, its much eaiser to go thru all with that.
And suddenly all messages dissapeared, I tried to reload but no message showed up....
I checked the inbox in my phone and everything was gone there to, even my GMAIL message and account information....
So I tried to restore the recently created backup BUT it said:
Unable to restore : Messages
I unhooked the phone and clicked into the inbox and got this message:
"The selected memory isnt avaible, new messages will be saved in the phone memory"
So I tried to restore an backup from 21st December... same **bleep**.. unable to restore messages....
I had to go to a backup from 19th december, but now im missing several messages that I need..
Why isnt the 2 recently created backups working, is there something I can do to fix it ?
The difference was that on the 20th december I changed the message memory from phone to memory card.
And the phone moved everything to the memory card.. and it worked fine, I made an backup the day after.
and the 25th (today) and none of those 2 can be restored....
Only the backups with the message on the phone memory.. (everything else on the memory card works, pictures, movies, music etc etc. so the card is working..)
So PLEASE help me, I really want my messages back again.
Best Regards, Dan Norberg

Hi again (sorry for spamming)
Just finnished up formatting memorycard and soft reset of phone.
I have restored everything but my messages, The inbox says 974 messages.
But There is only arount half of that restored and in the inbox (only half showing in PC Suite)
Tried to restore the backup from yesterday with all my messages, but when I have done that (only messages/textmessages) and restart the phone it says: "The memory you are trying to use isnt avaible, messages will be saved in phone memory"
The strange thing is that I have opened the .nbu file with ABC Amber NBU and in that program I can see all messages until the backup was made...
So why are the PC Suite not restoring the messages correctly into the phone ?
I have the 8GB card that came with the phone inserted now instead of my 16GB Sandisk one.. (seems like the sandisk 16gb isnt good at all, 2nd time I had to format it....)
So any ideas what todo now to restore the messages inside the backup from yesterday ?
Cause if ABC Amner NBU program can read all messages then it should be possible to restore them to right ?
ATM I have saved all messages on the phone instead of the memory card, I dont trust the cards anymore..
So Please help me, I really want my text messages back into my phone..

Nokia Suit problem when I update to nokia belle

Hi,All
Now iam updating my e6-00 to nokia belle using nokia suit
It take 45 minutes to downloading 305 MB of the update then it takes 1 hour and still till now showing the moving circle which indicates download is still running with two words ::
"creating account..."
I don't know what the proper thing that I must do now
If I press cancel or back does my phone have any prob???
plz help me
http://oi44.tinypic.com/2wef7si.jpg
Attachments:
nokia suit.png ‏21 KB

Hi,
Could you provide us your log files via http://tiny.cc/ja40z ?
We will check what is going wrong.
Thank you in advance for cooperation!
Cheers,
Marina
Nokia Suite team
Click on the Star Icon below if my advice has helped you!

Error code: 12048 with Nokia Suite 3.3.86 and Noki...

I can't update any software with Nokia Suite, and I re-tried so many times but there was no difference. Can any body help me? I use Nokia X6 16GB. Thanks in advance!

This is part of the known USB connection problem with reboots.
Please check FAQ:
Q: While trying to update to Nokia Belle with Nokia Suite, I get an error
message stating that the connection to the phone was lost. What should I do?
A: It is normal that the phone loses connection during the reboot phase. If you
wait for a while it will automatically reconnect to your PC. If you lose
connection during the backup, installation or restore phase, please do the
following:
1. Disconnect the USB cable from your phone
2. Press your phone’s power button for about 10 seconds
3. Reconnect the USB cable
4. Wait for the installation to continue
Note: If this doesn’t solve your issues, try to connect your phone to another
USB port on your laptop or to a USB port on the backside of your desktop PC. In
some cases rebooting the computer also helps or using another PC to do the
update.
Cheers,
Marina
Nokia Suite team
Click on the Star Icon below if my advice has helped you!

Please help me my phone which is nokia c6 01 has p...

please help me my phone which is nokia c6 01 has problems of USB.when it is on i see a message on screen which is : connect USB cable to device and when i press ok the moved away and the message also back to the sreen please help me

Hi bigbow,
Welcome to Nokia discussions board!
In order to fix this issue, I advise you to perform a soft reset: type *#7780# on your phone's keypad. The default lock code is 12345. If the issue persists, perform a hard reset. First of all, back up your data using Nokia Suite. Once your data is fully backed up, type *#7370# on the keypad.
Let us know how you get on and feel free to post any other questions you may have.
Regards,
astra2025
Press the 'Accept Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

C6-01 belle refresh

Hi all . i own a nokia c6-01 and i updated it to belle refresh and my friend has c7 and he also updated to refresh and he got bunch of extra apps for it like photo editor, video editor, music player with lyrics support , extra features in options tab, else more why is nokia partial towards c6-01 which has the same hardware ?? im going to sell this phone just becuase of this things i noticed !!!

cyanezong wrote:
Please suggest apps that available in Store
Ultimate File Hider: http://store.ovi.com/content/316490
Happy to have helped forum in a small way with a Support Ratio = 37.0

My Nokia phone cannot connect to Nokia Suite (E6-0...

Hello,
I have the following problem. 2 days ago I updated my Nokia Suite with a new version ... Everything went smooth, but, when I tried to connect my phone (both E6 and C5) the suite displayed an error message saying that the phone is not connected in PC Suite mode ... I checked the setting on both phones and both were in PC SUite mode.
I emailed the Nokia support and they suggested me to reset the phone to factory settings ... I did it, but the problem still persists ... Then I tried to reinstall the Suite ... But without any result ... I still cannot connect the devices to Nokia suite.
Any suggestions on how to solve this issue? Are there others that are experiencing the same issue?
Solved!
Go to Solution.
Attachments:
message.png ‏18 KB
print-screen-c5.png ‏59 KB
print-screen-e6.png ‏60 KB

Hi EugeniuSp,
- Which Windows version and which Windows Service Pack do you have installed?
After that, please try following:
- First, disconnect both phones from your PC.
- Then reboot your PC
- When PC has started again, start again Nokia Suite
- Try now connecting your phone in PC Suite mode to your PC via USB cable
- Does Nokia Suite now connect to your phone?
If that didn't help, try following:
- Disconnect your phone from PC
- Go into WIndows Control Panel
- Search there installed programs
- Uninstall Nokia Connectivity Cable Driver
- Restart your PC
- When PC has restarted, please run again Nokia Suite installation package (available from www.nokia.com/nokiasuite) and choose repair option
- After Nokia Suite installation has completed, try connecting your phone again to your PC.
- Does Nokia Suite now connect to your phone?
Cheers, Samuli

Nokia suite retrieving data

i seem not to get access to the data i saved on my prev comp, is there a way i can retrieve the data?

By default your Backup file will be located under C:\Users\username\Documents\Nokia Suite\Backups
Happy to have helped forum in a small way with a Support Ratio = 37.0

Nokia Suite can't see music on my N8

Hi!
After Belle update Nokia suite can't see the music sotred on my N8 phone. Any ideas how to fix this ?

Hi Elad 17,
If your iPhone 4S is no longer showing up in iTunes on your computer, you may want to take a look at the following articles:
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
- Brenden

Nokia Suite does NOT backup map favorites. Belle u...

I recently updated my E7-00 from Anna to Belle and lost all my map favorites in the process.
Although I did a full backup of my phone before the update I have since found out that Nokia Suite does not backup map favorites.
The Belle update did NOT make a copy of my map favorites, it wiped them out completely.
Nowhere have I seen that information before. When I updated to Anna I did not lose my map favorites.
There should be a warning about this before starting the Belle update.
The Belle Update FAQ states that after the update one of the things one can do immediately is access map favorites - NOT!
I have since learned, by searching online, that I am expected to sync my map favorites online with a Nokia server. I do not want to store my confidential information on someone else's server. Additionally, I don't pay for data service because it is so expensive here in Canada. So I would have to connect my phone via USB to my PC.
Nokia Suite backs up my contacts, photos,music, documents, etc. Why not my map favorites? In fact I store my music, photos, documents, and even contact information separate from my phone so I don't need Nokia Suite for that. But how do I copy my GPS coordinates off my phone for backup?
2nd level tech support suggested I recreate them all by browsing the maps on my phone and selecting the locations. That is so inaccurate, time consuming, and wrong. Supposedly they have passed my problem onto 3rd level tech support.
Does anyone know if one can import map coordinates into a symbian phone? I have many of the locations stored in another GPS application on a laptop. I can export them from there. That would be a partial solution.
Thanks.
Note: cross posted under Discussions Main Page > Software > Nokia Suite

I might suggest a Wi-Fi connection for access to the 'net, but let me assume that storing anything on a different server is not an option. So, what remains...
The least expensive, and simplest, method would be for you to buy any second Nokia phone that runs Nokia Maps. I use Nokia's Phone Switch technology to transfer all my maps data to a second phone. I'll have to do it again, so I can give you specific instructions on the "how", but the bottom line is it does work.
As to importing and exporting GPS Coordinates, I learned by accident that you can enter favorites by using GPS coordinates - and can also find the coordinates for something you have already entered.
A free program that I think is invaluable for using Maps on a Nokia, especially the N8, is "LeGPSData2". I used their older version for years, until the certificate expired and I was unable to upload it to my N8, but the new version is considerably better. You might find a way to do other things you mentioned with that program - and if not, you might suggest them (import/export) to the program author.
If you are as careful as you suggest you are, don't you have backups that you've already done on your PC? Have you tried to find your GPS data in those backups?
I can't speak for others, but regardless of what Nokia saiys would or woud not happen during the phone update, I don't "trust" any of it. I did my own backups two ways, as a complete bacakup on the PC, and as a phone backup on the memory card. I "think" but can't confirm, that the GPS data was backed up by both of them.
You're right - Nokia should fix the Belle installation script to also backup and re-install the maps data, if there is something wrong, but on my phone it did it all correctly following their instructions (in addition to my other backups, which I never needed).
If I get some free time, I'll see if I can get the import/export to work using Maps and LeGPSData2. It would be nice to do this to one location, multiple locations, or all locations. It would be nice to send this data to another phone directly, or to save it as a file.

N8 Belle refresh: Nokia Suite Backup has problems ...

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