N8 DAB Radio and Videos Update

I've tried to update these too software updates over the air but it's having none of it - it instantly says it has failed.  I reset the factory setting but nothing.
I emailed Nokia Customer Support and was told to clear the cache and cookies etc - didn't work. Emailed back to tell them - said to reset my phone. Did that and tried over air again but still failing.  CS then said to do it via PC but I can't find the update in either Software Updater or Ovi Suite.
My brother has the same phone and it installed no problem.
Anyone else experienced the same thing? Is there a way to resolve it?

I really feel that I shouldn't HAVE to be teaching Nokia software developers to think - but, here we go ....
To add a radio station to the favourite station list you have to tap the station from the list which then highlights it, and then tap a button at the bottom to either Add or Remove it from your favourites list. (this single button conveniently changes - if the station is already a favourite you can, of course, only remove it, so it says Remove - and if it isn't a favourite then this button says, of course, Add).  Now that is 2 taps.  What is wrong with each tap on a station on the list changing the choice for that station - if it already is a favourite, then it is Removed, if it is not a favourite then it is Added.  One tap.  This is a touch screen - if I tap something then presumably I wanted to do something with it - as it is already a favourite, goodness gracious, I probably want to remove it - WHY MAKE ME  PRESS A BUTTON SAYING REMOVE?  Even if I make a mistake, and accidentally tap the wrong one, another tap and it is reversed.
It seems that in every application the philosophy of Nokia developers is "why use one tap where two, three or even more can be designed in" - have they never heard of KISS - keep it simple, stupid!  No wonder Nokia UI and software is getting pilloried by the media generally - even new applications cannot be written intelligently.
My current phone - Samsung Galaxy Note

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    My current phone - Samsung Galaxy Note

    I really feel that I shouldn't HAVE to be teaching Nokia software developers to think - but, here we go ....
    To add a radio station to the favourite station list you have to tap the station from the list which then highlights it, and then tap a button at the bottom to either Add or Remove it from your favourites list. (this single button conveniently changes - if the station is already a favourite you can, of course, only remove it, so it says Remove - and if it isn't a favourite then this button says, of course, Add).  Now that is 2 taps.  What is wrong with each tap on a station on the list changing the choice for that station - if it already is a favourite, then it is Removed, if it is not a favourite then it is Added.  One tap.  This is a touch screen - if I tap something then presumably I wanted to do something with it - as it is already a favourite, goodness gracious, I probably want to remove it - WHY MAKE ME  PRESS A BUTTON SAYING REMOVE?  Even if I make a mistake, and accidentally tap the wrong one, another tap and it is reversed.
    It seems that in every application the philosophy of Nokia developers is "why use one tap where two, three or even more can be designed in" - have they never heard of KISS - keep it simple, stupid!  No wonder Nokia UI and software is getting pilloried by the media generally - even new applications cannot be written intelligently.
    My current phone - Samsung Galaxy Note

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    Message was edited by: Sue Marsh1

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  • HT4623 lost all my pictures and videos while updating ios7.1.1. i dont have backup to restore. how can i recover the data back?

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