N8 shuts down - when on a network
My N8 - fully charged - shuts down within minutes or seconds when it is turned on.
This only happens when there is a sim card inside, and the phone is online.
If the phone is offline - even with sim card - no problem.
I have even tried using the camera, to rule out that it's the battery.
So something in my N8 kills it, when it goes online, sometimes it even shuts down when it is charging.
...I bought the N8 used...
Hi Lotus2102,
Welcome to the discussions board!
It might be caused by a problem in the software.
I advise you to update your device using Nokia Suite.
If issue persists, please back up your device via Nokia Suite and perform a hard reset.
Type *#7370# on your phone's keypad, the default lock code is 12345.
Then check if the phone stops turning off. If it does, please take your phone to your local Nokia Care Point.
For further assistance or if you have any other questions, please post them.
Regards,
astra2025
Press the 'Accept Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!
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Here's the report I found:
Process: HPEventHandler [418]
Path: /Library/Printers/hp/hpio/HPEventHandler.app/Contents/MacOS/HPEventHandler
Identifier: com.hp.HPEventHandler
Version: 7.2.2 (7.2.2)
Code Type: X86-64 (Native)
Parent Process: launchd [253]
Date/Time: 2011-09-23 18:46:26.077 -0400
OS Version: Mac OS X 10.7.1 (11B26)
Report Version: 9
Crashed Thread: 6
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[418]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSXMLChildren objectValue]: unrecognized selector sent to instance 0x10068e680'
*** First throw call stack:
0 CoreFoundation 0x00007fff908b6986 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff9770dd5e objc_exception_throw + 43
2 CoreFoundation 0x00007fff909425ae -[NSObject doesNotRecognizeSelector:] + 190
3 CoreFoundation 0x00007fff908a3803 ___forwarding___ + 371
4 CoreFoundation 0x00007fff908a3618 _CF_forwarding_prep_0 + 232
5 NSXMLParser 0x00000001057ba563 -[ADMNSXMLElementImp attributes] + 112
6 NSXMLParser 0x00000001057ba499 -[ADMNSXMLElementImp elementNamed:withAttributeValue:forAttribute:] + 94
7 Core 0x00000001007991af -[ADMTransportInfo ioChannelInfos:] + 48
8 usb 0x000000010579a25e usb + 45662
9 Core 0x00000001007906d5 -[ADMBaseDiscovery performDiscovery:] + 459
10 Foundation 0x00007fff95edb1ea -[NSThread main] + 68
11 Foundation 0x00007fff95edb162 __NSThread__main__ + 1575
12 libsystem_c.dylib 0x00007fff8dbfb8bf _pthread_start + 335
13 libsystem_c.dylib 0x00007fff8dbfeb75 thread_start + 13
terminate called throwing an exception
abort() called
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff98c2167a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff98c20d71 mach_msg + 73
2 com.apple.CoreFoundation 0x00007fff9084329c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x00007fff9084ba04 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x00007fff9084b216 CFRunLoopRunSpecific + 230
5 com.apple.HIToolbox 0x00007fff9126c4ff RunCurrentEventLoopInMode + 277
6 com.apple.HIToolbox 0x00007fff91273c21 ReceiveNextEventCommon + 355
7 com.apple.HIToolbox 0x00007fff91273aae BlockUntilNextEventMatchingListInMode + 62
8 com.apple.AppKit 0x00007fff994be191 _DPSNextEvent + 659
9 com.apple.AppKit 0x00007fff994bda95 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
10 com.apple.AppKit 0x00007fff994ba3d6 -[NSApplication run] + 463
11 com.apple.AppKit 0x00007fff9973852a NSApplicationMain + 867
12 com.hp.HPEventHandler 0x000000010000136c start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff98c237e6 kevent + 10
1 libdispatch.dylib 0x00007fff98c3760e _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff98c3619e _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff98c23192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8dbfd594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8dbfeb85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff98c23192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8dbfd594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8dbfeb85 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff98c23192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8dbfd594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8dbfeb85 start_wqthread + 13
Thread 5:
0 libHPIOnetsnmp.5.dylib 0x00000001037b098b snmp_get_do_debugging + 0
1 libHPIOnetsnmp.5.dylib 0x00000001037b80c1 netsnmp_ds_set_string + 69
2 libHPIOnetsnmp.5.dylib 0x00000001037997d0 init_snmp + 73
3 libobjc.A.dylib 0x00007fff97703662 _class_initialize + 320
4 libobjc.A.dylib 0x00007fff97703517 prepareForMethodLookup + 237
5 libobjc.A.dylib 0x00007fff977032bb lookUpMethod + 63
6 libobjc.A.dylib 0x00007fff97700f3c objc_msgSend + 188
7 com.hp.dmf4.plugins.transport.network 0x000000010576315f 0x105759000 + 41311
8 com.hp.dmf4.Core 0x00000001007906d5 -[ADMBaseDiscovery performDiscovery:] + 459
9 com.apple.Foundation 0x00007fff95edb1ea -[NSThread main] + 68
10 com.apple.Foundation 0x00007fff95edb162 __NSThread__main__ + 1575
11 libsystem_c.dylib 0x00007fff8dbfb8bf _pthread_start + 335
12 libsystem_c.dylib 0x00007fff8dbfeb75 thread_start + 13
Thread 6 Crashed:
0 libsystem_kernel.dylib 0x00007fff98c22ce2 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff8dbfd7d2 pthread_kill + 95
2 libsystem_c.dylib 0x00007fff8dbeea7a abort + 143
3 libc++abi.dylib 0x00007fff907167bc abort_message + 214
4 libc++abi.dylib 0x00007fff90713fcf default_terminate() + 28
5 libobjc.A.dylib 0x00007fff9770e1b9 _objc_terminate + 94
6 libc++abi.dylib 0x00007fff90714001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib 0x00007fff9071405c std::terminate() + 16
8 libc++abi.dylib 0x00007fff90715152 __cxa_throw + 114
9 libobjc.A.dylib 0x00007fff9770de7a objc_exception_throw + 327
10 com.apple.CoreFoundation 0x00007fff909425ae -[NSObject doesNotRecognizeSelector:] + 190
11 com.apple.CoreFoundation 0x00007fff908a3803 ___forwarding___ + 371
12 com.apple.CoreFoundation 0x00007fff908a3618 _CF_forwarding_prep_0 + 232
13 com.hp.dmf4.plugins.NSXMLParser 0x00000001057ba563 -[ADMNSXMLElementImp attributes] + 112
14 com.hp.dmf4.plugins.NSXMLParser 0x00000001057ba499 -[ADMNSXMLElementImp elementNamed:withAttributeValue:forAttribute:] + 94
15 com.hp.dmf4.Core 0x00000001007991af -[ADMTransportInfo ioChannelInfos:] + 48
16 com.hp.dmf4.plugins.transport.usb 0x000000010579a25e 0x10578f000 + 45662
17 com.hp.dmf4.Core 0x00000001007906d5 -[ADMBaseDiscovery performDiscovery:] + 459
18 com.apple.Foundation 0x00007fff95edb1ea -[NSThread main] + 68
19 com.apple.Foundation 0x00007fff95edb162 __NSThread__main__ + 1575
20 libsystem_c.dylib 0x00007fff8dbfb8bf _pthread_start + 335
21 libsystem_c.dylib 0x00007fff8dbfeb75 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff98c2167a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff98c20d71 mach_msg + 73
2 com.apple.CoreFoundation 0x00007fff9084329c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x00007fff9084ba04 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x00007fff9084b216 CFRunLoopRunSpecific + 230
5 com.apple.CoreFoundation 0x00007fff9085af2f CFRunLoopRun + 95
6 com.hp.dmf4.Core 0x000000010079c62e -[ADMDiscoveryThread run] + 183
7 com.hp.dmf4.Core 0x000000010079c52c -[ADMDiscoveryThread threadEntry] + 49
8 com.hp.dmf4.Core 0x000000010079cc4a ADMWorkerThread_ThreadProc + 73
9 libsystem_c.dylib 0x00007fff8dbfb8bf _pthread_start + 335
10 libsystem_c.dylib 0x00007fff8dbfeb75 thread_start + 13
Thread 6 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00000001046687f8 rdx: 0x0000000000000000
rdi: 0x0000000000004d03 rsi: 0x0000000000000006 rbp: 0x0000000104668820 rsp: 0x00000001046687f8
r8: 0x00007fff7da87fb8 r9: 0x0000000104668288 r10: 0x00007fff98c22d0a r11: 0xffffff80002d8240
r12: 0x00007fff99d4841c r13: 0x000000010068e680 r14: 0x000000010466a000 r15: 0x0000000104668970
rip: 0x00007fff98c22ce2 rfl: 0x0000000000000246 cr2: 0x00007fbc24050008
Logical CPU: 0
Binary Images:
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0x7fff97531000 - 0x7fff975e3fff com.apple.CoreText (4.0.0 - ???) <D7BD85FD-277A-3A97-B1AD-5EE14215237E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x7fff9767f000 - 0x7fff9767ffff com.apple.Cocoa (6.6 - ???) <021D4214-9C23-3CD8-AFB2-F331697A4508> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff97680000 - 0x7fff976bffff com.apple.AE (527.6 - 527.6) <6F8DF9EF-3250-3B7F-8841-FCAD8E323954> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff976c0000 - 0x7fff976dffff libresolv.9.dylib (46.0.0 - compatibility 1.0.0) <33263568-E6F3-359C-A4FA-66AD1300F7D4> /usr/lib/libresolv.9.dylib
0x7fff976e0000 - 0x7fff976e1fff libdnsinfo.dylib (395.6.0 - compatibility 1.0.0) <718A135F-6349-354A-85D5-430B128EFD57> /usr/lib/system/libdnsinfo.dylib
0x7fff976f5000 - 0x7fff976f6ff7 libremovefile.dylib (21.0.0 - compatibility 1.0.0) <C6C49FB7-1892-32E4-86B5-25AD165131AA> /usr/lib/system/libremovefile.dylib
0x7fff976f7000 - 0x7fff977dbdef libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <C5F2392D-B481-3A9D-91BE-3D039FFF4DEC> /usr/lib/libobjc.A.dylib
0x7fff978df000 - 0x7fff9794dfff com.apple.CoreSymbolication (2.1 - 66) <E1582596-4157-3535-BF1F-3BAE92A0B09F> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff9794e000 - 0x7fff9795dfff com.apple.opengl (1.7.4 - 1.7.4) <38AF4430-7E81-3C98-9330-21DCDA90507E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff9795e000 - 0x7fff97a60ff7 libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <D46F371D-6422-31B7-BCE0-D80713069E0E> /usr/lib/libxml2.2.dylib
0x7fff97dd0000 - 0x7fff97dd1fff libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff97dd2000 - 0x7fff97dd2fff com.apple.CoreServices (53 - 53) <5946A0A6-393D-3087-86A0-4FFF6A305CC0> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff97dd3000 - 0x7fff97dd4ff7 libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <8BCA214A-8992-34B2-A8B9-B74DEACA1869> /usr/lib/system/libsystem_blocks.dylib
0x7fff97dd5000 - 0x7fff97eeafff com.apple.DesktopServices (1.6.0 - 1.6.0) <208D40FC-8BBE-330F-B999-18771BEA6895> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff97eeb000 - 0x7fff98392ff7 FaceCoreLight (1.4.2 - compatibility 1.0.0) <6F89E9A9-DEB6-32B5-8B50-3B97F5DB597D> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x7fff98393000 - 0x7fff98498ff7 libFontParser.dylib (??? - ???) <22AADE96-E54D-3918-9DFA-1967F8B21E54> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff9849d000 - 0x7fff984baff7 libxpc.dylib (77.16.0 - compatibility 1.0.0) <0A4B4775-29A9-30D6-956B-3BE1DBF98090> /usr/lib/system/libxpc.dylib
0x7fff98503000 - 0x7fff98506fff libRadiance.dylib (??? - ???) <DCDA308D-4856-3631-B6D7-7A8B94169BC0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff9875d000 - 0x7fff987d2ff7 libc++.1.dylib (19.0.0 - compatibility 1.0.0) <C0EFFF1B-0FEB-3F99-BE54-506B35B555A9> /usr/lib/libc++.1.dylib
0x7fff987d3000 - 0x7fff987d6fff libCoreVMClient.dylib (??? - ???) <9E9F7B24-567C-3102-909C-219CF2B191FD> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff987e6000 - 0x7fff98838ff7 libGLU.dylib (??? - ???) <C3CE8BA0-470F-3BCE-B17C-A31E70E035F2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff9897e000 - 0x7fff9897efff com.apple.vecLib (3.7 - vecLib 3.7) <29927F20-262F-379C-9108-68A6C69A03D0> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff98c0c000 - 0x7fff98c2cfff libsystem_kernel.dylib (1699.22.73 - compatibility 1.0.0) <69F2F501-72D8-3B3B-8357-F4418B3E1348> /usr/lib/system/libsystem_kernel.dylib
0x7fff98c2d000 - 0x7fff98c33fff com.apple.DiskArbitration (2.4 - 2.4) <5185FEA6-92CA-3CAA-8442-BD71DBC64AFD> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff98c34000 - 0x7fff98c42fff libdispatch.dylib (187.5.0 - compatibility 1.0.0) <698F8EFB-7075-3111-94E3-891156C88172> /usr/lib/system/libdispatch.dylib
0x7fff98c43000 - 0x7fff98c43fff com.apple.Accelerate (1.7 - Accelerate 1.7) <3E4582EB-CFEF-34EA-9DA8-8421F1C3C77D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff98cbb000 - 0x7fff98cbdfff com.apple.TrustEvaluationAgent (2.0 - 1) <80AFB5D8-5CC4-3A38-83B9-A7DF5820031A> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff98d07000 - 0x7fff98d2aff7 com.apple.RemoteViewServices (1.0 - 1) <EB549657-8EDC-312A-B8BE-DEC3E160AC3D> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff98da8000 - 0x7fff98f69fe7 com.apple.CoreData (103 - 358.4) <8D8ABA2E-0161-334D-A7C9-79E5297E188B> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff98f94000 - 0x7fff99007fff libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib
0x7fff9919b000 - 0x7fff994b4fff com.apple.CoreServices.CarbonCore (960.13 - 960.13) <398ABDD7-BB95-3C05-96D2-B54243FC4745> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff994b5000 - 0x7fff9a0adfff com.apple.AppKit (6.7 - 1138) <C8D2FDDA-B9D5-3948-A376-6B9B6F0596C6> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 10
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 734
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=144.2M resident=104.1M(72%) swapped_out_or_unallocated=40.1M(28%)
Writable regions: Total=71.6M written=3368K(5%) resident=5868K(8%) swapped_out=0K(0%) unallocated=65.8M(92%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 96K
CoreServices 1608K
MALLOC 41.9M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=251 8K
SQLite page cache 96K
STACK GUARD 56.0M
Stack 11.6M
VM_ALLOCATE 16.1M
__CI_BITMAP 80K
__DATA 14.1M
__IMAGE 1256K
__LINKEDIT 50.2M
__TEXT 94.0M
__UNICODE 544K
mapped file 16.5M
shared memory 312K
=========== =======
TOTAL 304.3M -
IMac (3.4gHz Intel Core i7) shuts down when sleeps, then won't restart
Just bought a brand new 27" iMac (3.4gHz Intel Core i7) which shuts down when sleeps, then won't restart (ie completely dead).
In order to restart, I have to unplug the power cord from the computer, hold power key down for 10secs, replug in and it then starts up. I returned to the store and they spent a couple days letting it go to sleep etc and overnight and for them it was fine. Woke up no problems. They returned it to me yesterday.
So I set it all up again, left it overnight and this morning it was dead again. So now it leaves me to wonder if it's something I have plugged into it.
I have a new Seagate 3TB external hard drive hooked up using USB3.0. This is plugged directly into the back of the computer.
I also have a powered USB hub plugged into the computer which has regular USB stuff such as printer, graphics tablet and another external hard drive (this one is older LaCie 500gb, and have put it into a new USB 3.0 case as well for the arrival of the new iMac (this had an old firewire hard drive case). However this hard drive is switched off at the case and is not being used.
I believe it could possibly be the Seagate 3TB disk causing this problem, but it works fine during the day while I am using the computer, it's just when I either leave it at lunch time to go to a meeting or walk etc or overnight that I come back and it has shut down....leaving me to believe that it's due to the computer going to sleep.
Has anyone else had a similar problem with a Seagate drive? Today I'm conducting an experiment and heading off for lunch with both hard drives unhooked. If I come back and the computer wakes up from a click of the mouse or keyboard as it should, I will plug in one hard drive at a time and re-test. I will leave the Seagate for last, as I don't think it is the old LaCie disk (which is off).
For reference sake, I also have a NAS running off my network through Airport Extreme etc and have my old iMac hooked up to the network too, but don't believe this is the problem.
Initially I did put in some after market RAM (another 8GB) and though that might be the problem, but I removed and it still reacted the same way (plus store I bought it from again booted up fine and woke up fine at their shop after I had taken RAM out too).
Will keep this post updated with my next test (letting computer sleep without either hard drive in), but keen to hear if anyone has had any similar experiences with Seagate disks/cases and the new iMacs.
Cheers,
KristinHey kristinandmike,
I had a similar problem shortly after I bought my 27" iMac. Here is an excerpt from my discussion:
"As BDAqua suggested, I started the process of elimination by shutting down the externals and just leaving up one of the USB drives and using the computer until time to shut it off. After eliminating 2 of the 3 drives I figured it had to be the last one. That drive is a Seagate GoFlex Desk version that allows different bases with differing connectivity. I had previously used FW800 to connect but had switched to USB3 on the new computer. I went ahead and got a Thunderbolt to FW adaptor cable and switched this drive back to Firewire rather than USB3. So far so good."
For some reason the Seagate I was using didn't agree with the USB3 on the Mac. -
InDesign Shuts Down When Saving
InDesign CS3 5.0.2
InDesign shuts down when saving a file. The ONLY time it seems to act up is when we try to save using any option except for "save a copy." There are no numbers, messages, etc. outside of the standard: "InDesign has encountered a problem and must shut down. We apologize for any inconvenience..."
When it does shut down, whatever file was open at the time is lost. Totally. I have yet to be able to locate the previous file using any means.
Has anyone else had this problem. Any fix?Normally I would recommend replacing your preferences as a first step. I'm not sure quite how to test, though, without putting something at risk.
Maybe replace the prefs, open a new file that won't matter, save a copy, then try a save as and see what happens. You might also try turning off video hardware acceleration, but that seems tenuous, as does a bad font.
Is there a network involved, or are you working locally? If yes, what kind of network? Have you tried working locally?
If none of this has any effect you may need to reinstall, but I hate to put anyone through that pain without a better idea of what the problem is.
Peter -
My older iMac running Mavericks 10.9.4 shuts down when it connects to the internet. Resetting the SMC doesn't help. What can I do?
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/ { next;} /(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
IP4 AUTO-SHUT DOWN WHEN CONNECTING TO WI-FI
Hi, fellow apple users, my name is ace, I'm from the phillippines. I ordered my Iphone from singapore, using a singapore address of a friend of mine and have it shipped there then delivered to me through Singpost here in the Philippines.
I Noticed that my Iphone 4 Automatically shut-down when it connects to a wi-fi or internet sharing while i'm in the office. Was this normal or there was a problem with my phone, Here is the serial number: 830**0A4T
<Edited by Host>HI Ace,
Try here: Troubleshooting iPhone Hardware
Click: Connectivity / Network: Wi Fi issues
Carolyn -
Itunes shuts down when clicking anything
My iTunes shuts down when I click anything on the screen other than the music. If I click anything on the sidebar (Store, Playlists, Library, etc.) or the album artwork it shuts down. I have tried pulling all the iTunes preferences out of the library and restarting the computer. This does not fix the problem. This has been going on for a few months, but I have been downloading the newest versions of iTunes and it continues to happen.
Hey chaimoy,
It seems like you may be experiencing an unexpected quit from iTunes when importing a file into the iTunes library. I have an article for you that addresses this circumstance, and it can be found below:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
http://support.apple.com/en-us/HT203206
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
My Satellite laptop (A305) shuts down when run on the AC charger/adapter
The problem is that my Toshiba _A300 series laptop (A305) shuts down when you try to run it on the AC charger/adapter_. You can boot it with the power cord plugged in and it will get to Windows Desktop and maybe a few minutes more at most before shutting off.
It will boot and _run from battery without problem_, but if you plug in the AC while it is up and running on battery the machine will normally click off instantly and reboot to the message "Windows was not shut down correctly."
The _AC adapter works fine_ reading a steady 19.19 to 19.20 volts with a voltmeter. It also _charges the battery fine when the computer is off_. I have two Toshiba brand batteries and they both work fine.
One interesting thing is that the _computer runs fine on AC when in safe mode_.
I _did a reformat/factory restore_ of Vista to assure it was not software and drivers, and still got the same problem before any external devices had been plugged in.
It has the latest BIOS and I tried resetting it to default values in case anything had gotten changed. It made no difference.
This is _not a heating issue_ because _while it is run on battery I can watch long videos_ without it shutting off. I ran compressed air through the vents just to make sure, but it makes no difference in behavior. Usually with an overheating shut-off, the computer cannot be started until it has cooled some, but these shutdowns are accompanied by an instant reboot.
I have seen on some threads that this type of problem one can work around by disabling one of the processors in Device Manager, but I don't think that is much of a lasting solution or good for the computer.
Has anyone seen this problem before and have you come with a full diagnosis of the problem and a real solution?I have Satellite A300 and until now everything works OK.
I would like to know what happen when you remove the battery and use notebook with power supply only. Does notebook shuts down again.
If not let OS run and put the battery.
Is the battery recognized properly? Does notebook switch off again?
To be honest I cannot imagine this issue has something with software or background processes. Recovery image you got with your notebook is designed for this certain notebook mode. Recovery image is tested and I dont think preinstalled OS has anything to do with this.
Full diagnosis?
And how to do this? You know very well that diagnosis can be done with diagnostic tools only and such tools have services only. I hope you will find answers but Im 99% sure there is nothing you can do about that. Maybe you should contact service, explain the situation and ask for help. -
Why does Macbook Pro have gray "curtain"and msg to shut down when playing video online?
Hi,
I have a MacBook Pro running Snow Leopard v 10.6.8 and have put on all the security updates.
I bought this machine just days after the newest MBP's were released with Lion because I wanted to stay with Snow Leopard
From the very beginning I would have occasional "gray screens" with a message that I'd encounterd a problem and needed to shut down. It always occured while I was watching a streaming video online (Flash?) but it didn't always happen. I updated my Flash plugin and that seemed to help. I use both Safari and FireFox and both are now updated to the latest versions.
I had also noticed via iCleanMemory that my memory availability was very low .....I always have many tabs open in my browsers and have backup software that backs up to online storage running and when I watched a video, it dropped to almost 0 and everything ran slow. I had 4 GB Ram.
So, I ordered new ram and put that in and now have 8 GB. Machine runs fast. Love it....except it keeps giving me that veil of gray and the message to shut down. It happens several times a day now and while usually in conjunction with watching a video clip, it's not always the case. But I have lots of available memory. That wasn't the issue.
I found an Apple Support paper relative to needing a video update on some mid 2010 MBP's and downloaded it. It won't install and says it won't run on my system so that didn't help.
I'm at my wits' end trying to keep this thing running. Everytime I have to shut it down it means a minimum of 8 min...sometimes more.....before it will restart. If I try to restart sooner than that, it begins to boot and then just has lines and lines of numbers and code running across it....and often continuous beeping sounds and I have to hold the button down to shut it off again. If I wait long enough, it does boot back up and sometimes runs fine as long as I'm not watching video clips, a streaming tv show or clicking on a lot of links in web pages.
I don't believe it has shut down when I was doing anything that wasn't web related....i.e. on a browser. And, when I was running with only 4 gb ram, it rarely shut down, just ran very, very slowly. Now with 8 gb ram it is speedy but doesn't seem to want to keep working!
Anyone have any ideas what I should try next?
Thanks
PaulaHi Allan,
Thanks for your reply.
I have been closing iCleanMemory but the shut down (kernel panic) was still happening. Not sure how to go about uninstalling it as it's one that runs at start-up and dragging it to the trash might not get rid of it completely. I"ll find it's web site and see if they have any info.
Haven't checked your web link yet (it's late and gotta get to bed) but will do so tomorrow.
I also run Backblaze and DropBox that begin at startup and are constantly updating in the background, iStatMenus and Sharpshooter.
The kernel panics were happening....tho much less frequently.....before i put iClean Memory on. If I remember right, I installed it just because I had those periodic shut downs and wondered if it was a lack of memory. Because I then saw that memory was very low all the time, I decided I must need to put more memory in. And that seems to have made the issue worse while also making the machine work faster for the time it is running.
Now, I've been working on here for a couple of hours and had no problem at all......but I haven't asked it to play any kind of video. Before I quit for the night, I'll try to watch the last one I tried that caused it to shut down and see if it does it again.
I do appreciate your help as I have just enough knowledge about these things to be dangerous.
Paula -
IMac shuts down when using Safari 2.0.4
My iMac shuts down when I visit certain websites such as Pogo or video sites. Took it to the Apple store and of course the problem wouldn't replicate there. They kept it to check out the scripts and logs to see if they could find a problem - without success; although they did suggest my house is haunted. Brought it home and it quit again.
We thought perhaps we were getting interference from other wireless devices and unplugged our cordless phone which worked for a day. The computer always turns back on so its more of an annoyance than a real problem, but I'm baffled.
It also happened once when I was downloading from the iTunes store, but is most prevalent with Safari.
We have wireless internet connected via ethernet to an Airport Express.
Any ideas? Thanks.
iMac G5 Mac OS X (10.4.10)Hi Barry -
Yes I do live near a ghost town (kinda) - Virginia City, NV. And I did tell any unwanted visitors to leave.
Actually, in the last year, they have replaced the Super drive, power supply, inverter and logic board. The only reason I'm not thinking power issues is that it only happens when I'm in Safari or iTunes. I would use Firefox except I've got java issues with that. I can (and do) use the machine for other things all day long without problems. I can use Safari all day long as long as I'm not playing on Pogo or certain video sites. Maybe Pogo is haunted?
It also doesn't happen on my husband's iMac on the other side of the house. Is there something that could cause enough interference to actually make the machine shut down? Oh, the antennae for the satellite TV and internet are on the roof directly above me, if that would have anything to do with it.
Thanks for your help. -
Palm Desktop shuts down when trying to view calendar by month
I'm using a Palm TX with the latest edition of Desktop installed (I think that's 6.2). Everything is normal except, suddenly, I cannot view my calendar in monthly view. Daily, weekly and yearly all work fine. Desktop shuts down when trying to view in monthly view. I did a system restart, a Desktop reinstallation, a download of the latest version and installation of that version and, finally, uninstallment of the existing Desktop, download of the newest version and installation of that version. Nothing seems to enable me to view the calendar in monthly view. This is a spontaneous event. I've been running Desktop on a Vista Ultimate system since February without incident. I have no idea about how to solve this.
Thanks
Post relates to: Palm TXWell, here's where we are now. It's a good thing that I have desktop on my office computer because when I tried a Hotsynch with my home desktop, Hotsynch wiped out all the data on my handheld and then hung up both the handheld and desktop in the middle of the Hotsynch. I'm going to overwrite the entire handheld with the office desktop file. As for the home setup, I'm thinking the only thing I can do now is uninstall Palm and wipe out the entire directory of files. Am I correct about this? Do I need to do a clean uninstall?
Post relates to: Palm TX -
Computer shuts down when I click on the list or grid display button
I've uninstalled an reinstalled 3 times and instead of the computer shutting down when I start itunes as it was doing, it only does it when I click on the display as a list, grid or cover display button. However it seems to unistall some parts at the same time as I can't open it all afterwards (error message says its not installed). This started to occur after a couple of weeks of non use and when I last used it I purchased songs from itunes. I now have current version but didn't when it first statred to happen. Help!!
Okay ... we'd better have a closer look at the minidumps the PC has been producing to see if they can turn up any additional information on what we're dealling with here.
Open "My Computer", and see if you can find a directory called C:\Windows\Minidump. (That's where minidumps usually go on a PC, so long as the Systemroot hasn't been set to some other folder.)
If it's been collecting minidumps, there should be files in there with names like "Mini(number-numbers).dmp"
(If you have "Hide filename extensions for known file types" enabled in Windows, the ".dmp" extension may not appear on the dump files. The numbers in the file name will be different for each minidump, if minidumps are present.)
Once we've tracked down some minidumps, we can have a go at analysing them.
1. Download and install the Windows debugging tools from here:
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
2. Go to Start, All Programs, Debugging Tools For Windows, Windbg
Once you open Windbg, you will presented with a blank screen.
3. Click on "File > Symbol File Path". Here you will enter the symbols
path. Symbols are needed to effectively debug.
The path will be:
SRVc:symbolshttp://msdl.microsoft.com/download/symbols
4. Enter in this path and click OK. Now, go to "File > Save Workspace"
so that your symbols path is saved for future use.
5. Go to "File > Open Crash Dump" and load the file.
(An "Open Crash Dump" screen will appear ... doubleclick "My Computer", doubleclick "Local Disk", doubleclick "Windows", doubleclick "Minidump", and doubleclick on one of the minidumps in there.)
You will/should get a message to save base workspace information. Choose no.
Now you will get a debugging screen. It takes a little bit to run it,
as the symbols have to be downloaded as they are needed.
After the "bugcheck analysis" part of the screen comes up, look for the component that seems to be causing the crash. (It'll say "Probably caused by" ...)
Let us know the precise name of the component. (Include any file name extensions like .dll or .sys.)
If you can, have a look at several of your crash dumps. Are all the crashes being caused by the same component? If not, could you let us know the names of the various components being cited in the various crash dumps? -
New computer win 8.1 pro, installed my creative Suite 4 Design premium but it shuts down when I try to use any of the programs and gives me an error code 147:20. How can I fix this? Is this a conflict with win 8.1 pro?
You need to adjust your security stuff/ permissions and possibly use compatibility modes. It means that your licensing service is being blocked/ shut down.
Mylenium -
Battery doesn't charge AND frequent shut down when only on AC power
Hello all,
I've spent some time browsing and searching this forum to avoid asking a question that has already been answered but I haven't seen a complete answer to this situation so here goes.
I have a Lenovo 3000 N100 model 0768DKU. Battery (P/N 92P1185) started not charging/not holding a change about 6-8 months ago AND the laptop now abruptly shuts down even when on AC power. From the forum I found out about the 18 month battery replacement policy but I'm just a few months past the 18 months so out of luck there. Normally I would just buy a new battery but the last few months I've been getting very frequent shut downs when the laptop is exclusively on AC power even with the battery removed! This has kept me from buying a battery because the laptop won't stay on even when it's plugged into the wall then how will a battery help?
This has really thrown me for a loop since the laptop may run 30 minutes then it's dead like you pulled the power cord. Turn it back on maybe 10 minutes then dead, or 5 minutes then dead repeat over and over.
Steps I've taken since browsing the forums:
Virus scans/spyware are clean
Used compressed air on the fan vent to remove a little dust, opened up and sprayed out dust nothing major.
Speedfan is reporting cpu temperatures of 65C to 69C at 99% idle.
Reseated memory
Questions:
Would a new battery potentially solve this problem? I'm not sure how since it shuts down even with the battery removed and only the power cord plugged in.
Bad AC adapter?
Thermal problem? It looks like the cpu is still below temperature ranges based on Intel but it sure seem like a thermal problem to me the way it shuts down. I'm trying some new thermal grease tonight but not sure if that will realy make a difference.
Any suggestions, I'd hate for it to be motherboard, etc.
Sorry if this was answered elsewhere I've seen all the battery posts but not how the battery would address the fact the laptop shuts down even when on AC power with or without the battery installed.
Thanks,
ChadHard reset didn't work for me either, thanks for the tip it was worth a shot.
Thermal paste kept temps lower around 45C still suddenly shut off like usual while on AC power. 3, 5, minutes, etc. Doesn't appear to be thermal.
Could the "bad" battery somehow be messing up the power circuit and cutting off. Looks like the battery problem with these units is huge wish I'd been looking earlier since I was within the extended 18 month period at the time. Just want to hear that someone bought a battery and it fixed the problem....
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