N8 using keypad during a call

Hi All,
I've had my new N8 a few days now and it's pretty great. However, I've just stumbled on the biggest problem so far.
When you're in a call and an automated message says "press 1 for sales, press 2 for service .." etc - well, I tried pressing 3 (that was the option I needed) and it connected me to a totally different number out of my contacts list. I was actually trying to set up a doctors appointment, and it ended the call I was on and dialled some friends instead. Very embarrasing, especially at 8am !
Anyone else had this and / or know a fix ?
Thanks, Chris
Solved!
Go to Solution.

i Just tried this to check out what you were talking about, i called my service provider number because i know they have the extensions or whatever,
so after pressing dialer (after the call had gone through and the number options were read out loud, i pressed any number (tried them all including 3), what happens is that it connects using the number while at the same time it searches your contacts for whatever contacts name correspond with that number as well...so in otherwords true hte contacts name comes up but i still get transferred to the proper line.
my thoughts? theres something wrong with the number your trying to call (incorrect option maybe?) , try calling another number with extensions or just dial another extension.
oh and a word of advice it turns out that network help people dont appreciate it when you call them 5 times in a row and you tell them "No, I'm good just checking out the dial pad on my touch phone.."
If you found this post or any other psot helpful please press the green kudus star

Similar Messages

How do I access keypad during a call?

How do I access the keypad during a call, to press 2 to select an option from a menu?

You simply swipe your finger across it, left or right, and that switches between the caller screen and the keypad. hope this helps.

How do I correct mistakes while entering #s on keypad during phone call?

How do I correct mistakes while entering #s on keypad during phone call?

You mean when actively on the line interacting with an automated system on the other end? You don't. Or, rather, it's up to the system on the other end. When you tap a number, the tones are sent over the line immediately. You can't "undo" it.

Accessing the keypad during a call

Is there anyway to access the keypad during a call other than the power button. I have setup the power button to end the call.

Strange,check if the same occurs in safe mode:
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Memorizing number entered by keypad during phone call

I don't know how to memorize number entered by keypad during phone call. When call ends, the number is lost, cannot recall it after by taping twice on CALL. Anybody knows how? Is there a simple way to do it? Thanks in advance. Take care.

Got it. During the call, instead of tapping the keypad, tap Add Call - then tap the keypad button at the bottom, enter the number, then tap the 'add contact' icon/button (bottom left of this keypad, but not the other keypad), then you can tap Create New Contact or Add to Existing Contact. After that, you can save the contact then cancel out (so you don't actually call the number). You can do all of that while the call is ongoing.
Alternatively, click the home button, then tap the Notes app icon and enter the number into a note.
The advantage of the first method is that you can later dial the number just by tapping it, whereas if it's in a note, you can't directly dial the number from there.

C7 - How to use keypad during call to input respon...

Having checked the user guide and also searched this forum I am still having a problem working out how to use the keypad to input responses during a call for selecting options, confirming data ,etc
Can anyone please give me a few clues?
Solved!
Go to Solution.

Many thanks jacobsladder - your method worked first time.
My confusion was that I could not hear any tones being generated with the dialer option and being presented with a green button I originally assumed that you needed to press this to send!

Typing a number in the keypad during a call

Hi,
Sometimes while you are in a call it happens you need to type a new phone number (provided by the person in the other side of the line for instance). So, I tap the keypad and type the phone number. But, once I finish the current call, the keypad goes off, and the number I typed just disappears. Does anyone know how I can keep that number I typed in the keypad? Tx.

Why not just type it in a note instead, then you just click on it to call the number.
The keypad is for entering dtmf tones during a call and is different to the dialling keypad so the number disappears when a call is ended

Can't use speaker during phone call

Hi,
I'm facing a problem with my Z1 Compact running FW build 14.3.A.0.757 with bluetooth on and my Sony SBH 52 headset (but problem should be the same with any bluetooth headset.
Problem is occuring during a phone call, any time I'm trying to activate the phone speaker instead of the bluetooth device, sound is coming to the speaker but after few seconds, switch back to bluetooth. Re-eanbling the speaker, it works for few seconds and switch back again to bluetooth!
Is it a known bug ? Will it be fixed soon ?
Thanks

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I suggest that you try to repair the phone software using PC Companion..
Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Keypad during FaceTime call?

So if I make a FaceTime call on my iMac via my iPhone 6, where's my keypad?
Did they seriously forget to include that little bit of functionality?

Hey Dj Smooth,
Welcome to the Apple Support Communities!
I’m sorry I didn’t grasp your situation earlier but now I do understand. Once the call is initiated you would use the number keys on your keyboard to make selections in an automated system. Make sure that you have the phone call notification on your computer selected and your physical keyboard numbers will let you make selections.
Use your Mac to make and receive phone calls - Mac Help
Answer automated phone system prompts: Click the phone call notification and enter numbers.
Cheers,
Joe

IOS8 keypad during phone call not registering with automated phone calls

Since upgrading to iOS 8, when I call a number that requires a keypad selection to be transferred to the appropriate extension, somehow the automated service does not pick up on my selections. This happens every time I try to call a business that has an automated service that requires a number selection to be connected to the appropriate extension. This is an EXTREME INCONVENIENCE when I am trying to reach my children's pediatrician for a serious matter in which I have had to do in the past 2 weeks. Please fix this Apple!!!!!

My case with all the notes (6 months worth) has been submitted according to Apple Engineering.
I would suggest anyone with this issue call Apple support, and ask for assistance from senior level support to submit a problem to engineering. Also, submit a feedback request here: http://www.apple.com/feedback
Ask to title your request "Keytone sound during call".
Last, make sure when you call Apple you are ready to run through the diagnostics they will want you to do.
That is:
1. Back up your phone first either through iTunes or iCloud.
2. Restore your Phone.
3. If you are on iOS7, make sure it's the latest version.
-- If you are on iOS6, the last version at this time is iOS 6.1.4
4. Be prepared to do that either prior to the call or during.
5. Ask for your case to be submitted to Engineering and to have a call back to resolve.
Hopefully if we all band together, they will find the issue and we can get our hearing back after the numbing keytone has been blasted in our ears enough times.
Please share your expierences here, but also note that other threads exist on this forum as well for the exact same problem!!
And many more!
... And on almost ALL the carrier forums for support as well. If we all ask for help, and not just complain here, we should get a meaningful response and hopefully a fix! Post up here when your case is in with Apple support.

Use keypad during message playback?

I would love to be able to use the keypad to enter a number that someone is leaving in a voice message. The problem is, whenever I move to the keypad from voicemail, the message stops playing.
Anyone have a workaround for this?? Is there a setting somewhere to allow this? Seems a fairly
simple thing. As it is now, I need to have a piece of paper with me to write down the number.
Thanks

Many thanks jacobsladder - your method worked first time.
My confusion was that I could not hear any tones being generated with the dialer option and being presented with a green button I originally assumed that you needed to press this to send!

Mirroring using AirPlay during a call

Hello,
I try to make a presentation video for an app using AirPlay mirroring from an iPhone 4s to a Mac (10.7 Lion), and both apps AirServer and Reflection stop mirroring when i have a phone call.
Is there a way i can fix that?
Thanks,
Stefan

The call is started by the app, the question is if i can mirror while having a call. The phone call is part of the presentation flow.
If is not possible using AirPlay, is there other way to mirror on my mac and video record a crop from display in order to have a video presentation of my app?

Annoying keypad beeps during a call

Hi, I use a Bluetooth and when, during a call, I use the keypad (ie. when putting in my password when checking my voicemail) I hear loud beeps in the Bluetooth. The volume of these beeps is controlable but since I usually have the volume up full to hear well in the Bluetooth the keypad beeps are even louder - and hurt! Can I turn off the keypad beeps somehow?
Also, sometimes there are no keypad beeps - and I haven't changed any settings!
(Treo 650, Jawbone bluetooth)
Post relates to: Treo 650 (Unlocked GSM)

There is no setting to change the volume of the keyboard beeps.
For the keyboard beeps that are intermitent, try a 10 second soft reset by taking out the battery for at least 10 seconds. This allows the device to power off completely, like a shutdown on a PC.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/SRVS/NUA/launchTab.asp?t=home&fn=treo&mn=650&cn=unlocked
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

Problem while determining receivers using interface mapping: "SYSTEM FAILURE" during JCo call. Bean SMPP_CALL_JAVA_RUNTIME3 not found

We have a SOAP to PROXY scenario Which is in Production.
We keep getting the Error:
" Problem while determining receivers using interface mapping: "SYSTEM FAILURE" during JCo call. Bean SMPP_CALL_JAVA_RUNTIME3 not found on host XXXXXX, ProgId =AI_RUNTIME_XXX.
We are using Standard Receiver Determination with single receiver without any condition. And no mapping being used in interface determination.
What are all the possible situation where we face such as this issue in Production.

Please check the SAP note
# 1706936 - messages fails with error java.lang.RuntimeException Bean SMPP_CALL_JAVA_RUNTIME3 not found
1944248 - PI unstable due to JCO_SYSTEM_FAILURE mapping issues

My iPad Air always freezes during FaceTime calls using wifi. I switch to my iPhone 5c on the same wifi, and it never freezes while I'm sitting in the same location. Is there maybe a setting I have that is causes this? I am un to date on the OS also.

My iPad Air always freezes during FaceTime calls using wifi. I switch to my iPhone 5c on the same wifi, and it never freezes while I'm sitting in the same location. Is there maybe a setting I have that is causes this? I am up to date on the OS 7.1.1. Video and audio is froze on my end, only video freezes on the other end. It doesn't make a difference who makes the call either.

No, there isn't any setting that you are missing. Have you tried force closing FaceTime, and resetting your iPad?
In order to close FaceTime, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
If that does not make a difference, you could try resetting all settings, if you reset all settings you will have to enter all of the device preferences again in the settings app. That takes some time to accomplish, but you will not lose my data, media, apps or anything like that. Settings>General>Reset>Reset all settings.
If that doesn't help, the next step would be to restore the iOS software. Backup your iPad first, restore the iOS, then restore the backup.
Use iTunes to restore your iOS device to factory settings

N8 using keypad during a call

Similar Messages

Maybe you are looking for