N80: Do I need operator specific firmware upgrade?

Hi,
I just had a nightmare with my local Nokia service center.
After ringing last week and being told they had the new N80 v4 firmware, I dropped the phone off yesterday morning to get it upgraded. I won't go into details, but it was so badly mismanaged, I missed a business meeting at 5pm, they told me it would be done on 4 separate occasions and then - they couldn't do it because it was an Orange branded phone.
Is this the case? Do I have to wait for a specific Orange version of the new N80 firmware? How will this affect the FOTA aspects once Nokia support it?
Regards
J>

If you handset is Network branded then the service point will only install the update that is authorised by the Network. this has always been the case. So it would look like Orange would need authorised that firmware update for their handsets.
I think it has something to do with braking the warranty you have with your network provider.
When receive a handset from your network provider, you are agreeing to use that phone with their software installed to get the full service. By debranding it your network can refuse to give you support. I'm my case I lost my handset and got a new one from my insurance. this one was not branded so when I call my network for help with mms/gprs setting they refused on that one detail.
Now I just stick to Generic handset, a lot les hassle.
Peace Out
The Bearded OneMessage Edited by thebeardedone on 31-Aug-2006
11:28 AM

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