N82 - Alarm problem

Hi,
I bought a N82.
I have a bug : my alarm clock doesn't work when my phone is off.
In my calendar, all my tasks with alarm work correctly.
I have only problem with alarm in the "Clock" application, to wake-up.
The alarm didn't turn on the phone, sometimes the Nokia logo has been on the screen and seems to get jammed during the bootup process..
Does anyone else have this issue or have any ideas how to resolve this issue?
Nokia N8 RM-596 (SFR)
Code produit : 0599819
PR1.2
Version du logiciel : 014.002
Nokia MicroSD 16Go.

Something must be causing problems during startup.
Have you installed any 3rd part apps? If so remove them one by one to find out which one is causing the problem.
Or you could try a hard reset if you want a quick fix. You will need to backup everything from the phones memory that you want to keep.
Hard reset:
1. Switch off the phone.
2. Hold down the following three buttons: Green (the call answer button), * button, and '3' button.
3. While holding these buttons, press the power button and switch on the phone.
4. Release when the phone shows the nokia logo or shows other signs of life like the language selection screen.

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