N82 caller display: displays number but not the na...

Hi, I have a Nokia N82 running on the Fido network in Canada. I have the caller ID display and I'm supposed to have the name display combined with the number display. So when someone calls me, it should say the name AND the number. Here's the description:
"It's a service that lets you see the incoming caller's phone number and NAME on your phone's display even if they're not in your address book. So you'll always know who's calling you."
But what happens on my phone is that it only displays the number, not the name. Is there some special setting to enable that or my phone is just incompatible with the network? When the caller is in my contact, the name displays. It seems that the phone cannont display both at the same time or something like this...
Please help. Thanks

If it's a service your talking about then you need to get in contact with the company that runs that service.As i know full well that if a name is not in your phone book then only the number will show.
Grayburn @ www.nokiausers.net & www.dailymobile.se....come say Hello!!!
If you appreciate ANY help from a member,then show it by clicking on the Blue Star button, cheers

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