N82 restart when tryine to use speed dial 1

Question

Hi,
When i press and hold 1 to access my voicemail my phone restarts.. It just seemed to happn, no changes were made to the phone.  I recently installed the newest firmware but it didnt fix it... Any ideas?
Thanks
Chris

Answer 1

You could try doing a restore factory default settings. It won't delete any data of yours, you'll juet have to redo your theme, ringtone, wallpaper etc. settings afterwards.
Enter *#7780# from the standby screen and then supply your security code (12345 unless you've changed it).
I doubt it'll work but it's worth a shot.
The N82 was one of the first phones to have UDP, so maybe a reset might help.
Back up all your data to a computer using PC Suite and then enter *#7370# from standby and provide the security code when prompted.
Check to see if it works now. If it does, restore your data from the backup.
Try again.
If it no longer works then your data was corrupt. Reset the phone again and then restore everything but your settings. If it continues to stop working after a restore then repeat the reset and restore one less element of the backup each time until you narrow it down to the part that's causing the problem, then finally do a last reset and restore all but that element.
If none of the above work then you'll need to take/send the phone into your local Nokia Care Point.
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