N85 warranty and Camera shutter key problem

Hi,
I have had an N85 for around a year now, and I have had some problems with the phone. The phone has been cared for well, and now the shutter button on the camera has broken. I took it to my local repair centre, and was told that it wasnt covered by the warranty, as it was a "physical problem." I didn't have time to argue the problem, so took my phone back and left.
Was the sales rep correct? I fail to see how it should be anything other than a problem that comes under the warranty. Would I have more luck sending it off to nokia?
Thanks
Rob

If it broke and you weren't misusing it, then it should be covered by the warranty. However it's Nokia's warranty so it's pretty much up to them to decide whether they think it was damaged by you or broke on its own. I think that Nokia's central repair place isn't much more generous than the care points.
If you're in the UK, the retailer or phone provider you got it from has an obligation to make sure it's fit for purpose and reasonably durable. Unfortunately as it's over six months old you're still stuck trying to show that you didn't cause the fault, with an engineer's report or something similar. However it doesn't hurt to ask and they might go ahead and do the repair out of courtesy/loyalty. That was my experience with T-Mobile at any rate.
If it doesn't work out, I think something like £30 would be pretty typical for that kind of issue. Depending on how committed you are to the phone, it might be worth it.
Help I'm trapped in a sig factory.

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