N85 won't switch to silent using # key

Hi all,
Am hoping you can help me - new to Nokias so I'm not sure if this is a common thing...
I've just got a new N85 and it won't switch between general/silent profiles when I hold the '#' key.
It just....does nothing! Only way to switch between modes is through the usual power button route.
Any ideas? Is my phone faulty or is there something I need to switch off/on to activate this short cut key?
Cheers in advance!
Rich

Sometimes operator branding removes this feature. Also, devices manufactured for the Asian market often tie automatic line switching (for SIM cards with 2 lines) to the # key.
If you got your phone from a reputable dealer or online from the Nokia store then you should have a EURO variant of the firmware and this should work as expected. If you got it off eBay or somewhere like that then the chances are that you may have an Asian version that someone has reflashed with European language support without telling you, or that you may even have a counterfeit device. If you got it with a SIM from a UK operator then there's not a lot you can do.
Sometimes, though, this kind of thing can be some kind of software error. There are a few things you can try here...
1) Try a restore factory default settings. Just enter *#7780# from standby and supply your security code when prompted. It'll be the default 12345 unless you've changed it. This won't erase any data of yours, you'll just have to redo your theme, ringtone etc. settings afterwards.
2) If the restore factory default settings thing doesn't work then try a soft reset. This will erase your phone's memory (but not your memory card) so do a backup beforehand. If you have media files that are DRM protected, then use OVI Suite (instead of PC Suite) since that's the only thing that'll back up media activation keys (if you don't back those up then your media will be unusable afterwards). Then enter *#7370# from standby and enter your security code when prompted. The phone's memory will be reformatted. If you do have an imported model that has been reflashed with European languages, this step will make the phone revert to its original language set.
If those don't work then you can always take the phone in to your nearest Nokia Care Point for assessment, but do bear in mind if you got your phone from an operator that what you're describing can be the result of operator branding.
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