N95-2 & Nokia PC Suite media transfer problems

Finally convinced O2 to let me have a N95-2 for less than a kings ransom, and for the most part I love it. The only problem I have is that I cannot load music from my pc to the phone, and upload videos to the pc. I think I am using the correct software, for music I have tried Win Media Player in Media Player usb mode with the cable and bluetooth, and Nokia music manager with Nok PC suite, again with both connections. As for video, I am using the autoloading PS starter program, but it just won't pick up the videos; there is no problem with photos or the free tracks I d/ld from Nokia, direst to the phone.
I am usually pretty good with this sort of thisng, as far as I can tell both bluetooth ( phone and pc dongle), and data cable are fine, and it is making me feel retarded and tarnishing my love for a coveted toy. Has anyone else had this, or can you point me to help? It is pointless ringing O2 for help, and I don't think Nokia has a helpline.

The problem I am having with my n95-8gb is this: when I transfer music using the pc suite to the phone, the playlists get transferred to the phone but do not show up in the phone's music player. They can be found on the file manager but don't show up in the player.
when I transfer music using the data transfer mode, the organised playlist folders get all messed up on the phone. the individual songs only show up on the unknown artist folder. The albums aren't shown as albums/folders so it's impossible to listen to albums in their original order and worse: when there are thousands of songs without names in one single "unknown" folder finding a given song is impossible. is there any fix to this?
I can't update my firmware since I'd lose the options that came with my subscription with the operator.

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