N95 8Gb O2 Active Hotmail problem - stopped workin...

I've had my N95 8Gb for 3 months, and have a contract with O2. I've been successfully using Hotmail (aka Livemail) via O2 Active since I've had the phone, and now its stopped working.
Upon the initial logon to Hotmail, I supplied my email address and password, and presume the N95 or O2 Active stores the details as a cookie somewhere. After that first logon, I've not been asked for email/password, and it just logged straight in everytime.
Now when I login, it goes through the usual motions, then I just get a blank white screen. Message at the top shows "mobile.live.com/hm/folder.aspx?lc=en..."
Each time I click on Hotmail from O2 Active, I get the same blank white screen.
I've been in-store, and also contacted O2 Support twice, but they've not been able to resolve. They've checked out my account/phone and there is no problem.
When placing my SIM into another N95 8GB, Hotmail works ok - I'm presented with the Hotmail logon screen to supply my email address/password.
I've tried 'Clearing All Privacy data' including Cache, Cookies, History, Form/Password Data. Still doesn't work.
I've tried searching for a Hotmail cookie in the directories, but can't seem to find it anywhere, I can only presume the cookie is stored within O2 Active(?).
Its driving me mad. O2 can't help, and their only suggestion is to replace my phone. Surely there's a simpler answer?!
Any help much appreciated
Thanks,
James

hi i work for o2 and have only seen this problem on one other occasion. it could be a few things causing this, the main one i would suggest would be to try changing the web access point from 'o2 active' to 'mobile web' or if its on 'mobile web' switch it to o2 active.
( if not go to web, press options then select settings, general and then set the 'access point to 'user defined' - it will then ask which point you want to use when connecting.
if this fails it may be something to do with the web settings, rather than listing a long list of settings you can get them sent to you automatically from o2 by going to:
http://getsettings.o2.co.uk/ServeSettingsWebApp/
and following the steps.
goodluck i know how frustrating it can be

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After update N95 8gb i got big problems.

I make a backup of all but not the 8gb-memory, and restured all after upate, and everyting seems to work fine.
First problem; i see now i have no 3g 3 (no connection) competely dead, i can not use the phone to communicate.
Strange everything work fine after update yesterday and this morning, something happen when it was in the locker at work.
And now i can't use Maploader, it say i have no memorycard, i understand that problem, i delete the whole Cities-folder this morning, because i dont need Nokia GPS-program Wayfinder anymoore, i choose Nav4all instead, i try the maploader only to for testing, i don't want to download any maps.
I test maploader now only bacause my phone is completely dead in communication, try to find out why.
I check in Nokia Nseries PC Suit everything on PC & mobil are the latest update.
I have another mobile SE M600i with 3g 3-cashcard, i by that cashcard only to enable the phone to start, not for communication, that mobile have full 3g (and probably work fine).
Was it the thing that i delete the Cities-map, no it can't be, because i use the N95 8gb and it work fine after that.
after work i even have a missed call on that mobile, but i can't call back, it's dead in communication now.
Strange things happens now.
Kjell O

15-Apr-2008 11:48 PM
kjello wrote:
Where can i change networksettings, all settings i find is; 3, tre, tre(01), tremms, tremms(01)
Is your phone in another language? You should normally see 2 or 3 options.
1. Dual Mode
2. UMTS
3. GSM
Maybe you could try reseting the phone if nothing else works.
Always remember to backup your phone before performing resets as your data may be lost.
Try these
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N95 8GB power saver lightning problem !?

Hi There ,,
I just got my new N95 8GB
everything works fine , until i saw this problem
i have this strange screen(power) saver lightning
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so if anyone had this problem please help
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Software version: 11.049
Solved!
Go to Solution.

if you are talking about that flashing light at the top of the phone near the front camera, then there's nothing to worry. its normal. its just to indicate that your phone is 'swithced on'. if you observe,when your phone goes into power saving mode, the screen is absolutely blank. its almost impossible to tell if the phone is on or not from a distance.
This is the prupose of that light.
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I have had the new Nokia N95 8Gb for just over 2 weeks - I had it from my local Carphone Warehouse in Broughton (near
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1. Very slow on calculating a route - I am visiting numerous factory sites around the UK, so I saved the postcodes. On this particular occassion, I wanted to plan a known route home from one of the sites (53 miles), and I was nearly home when it had planned the route.
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I looked at the various forums (both Nokia and others), and there are many threads reporting the problems I have described above. I tried all of the suggestions including :-
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3. Switched off the go online when starting up Nokia Maps - this just made locating position take much longer.
4. Full hard reset of the phone, twice - no improvement.
5. Download Nokia Maps V2.0 and re-install - no improvement.
The overriding conclusions from the various forums was that Nokia Maps V2.0 is a backward step and that Nokia Maps V1.2 was so much better. As a consequence, I downloaded Nokia Maps V1.2 and loaded this up. I used it for a 400 mile round trip with no problem at all - directions were clearly displayed, route calculation was quick and it never lost it's position. Unfortunately, I can only use the route planning for 3 days - free test from Nokia when I connected to see licence details. The
only issue I have is that as my car has Bluetooth, I cannot use the voice navigation whilst using Nokia Maps, however, this is not an issue as I just keep checking the screen.
As I am pretty reliant on being able to get to the various sites without complications, there is no way that I will reload Nokia Maps V2.0 until I can be assured of its reliability. Unfortunately, I can not use the route
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Any assistance would be gratefully received. I have been in contact with Nokia Care who have suggested reloading maps 2.0, however I have already done this. They now suggest updating the phone software, however, it is at v 30.0.018 (pre-loaded) which is the latest version. I am due to take it in to my local Nokia Care Centre tomorrow and let them look at it.

jaydee22 wrote:
I have had the new Nokia N95 8Gb for just over 2 weeks - I had it from my local Carphone Warehouse in Broughton (near
Chester). The problems I have with Nokia Maps V2.0 are as follows :-
1. Very slow on calculating a route - I am visiting numerous factory sites around the UK, so I saved the postcodes. On this particular occassion, I wanted to plan a known route home from one of the sites (53 miles), and I was nearly home when it had planned the route.
2. When a route has been calculated, the cursor showed itself just to the side of the road I was on, thus telling me I was not on a road.
3. Keeps changing the orientation - from pointing in the diretion I want to go (forward), to the direction I have been (backwards).
4. Planned road display changes from full width to narrow line - at this point, it no longer knows where it is and tries to recalculate route until the road changes back to full width.
I looked at the various forums (both Nokia and others), and there are many threads reporting the problems I have described above. I tried all of the suggestions including :-
1. Switching off Assisted GPS - in the Positioning methods - seemed to make no difference.
2. Use an external GPS receiver - much better in locating position, but still the same problems in reliability detailed above.
3. Switched off the go online when starting up Nokia Maps - this just made locating position take much longer.
4. Full hard reset of the phone, twice - no improvement.
5. Download Nokia Maps V2.0 and re-install - no improvement.
The overriding conclusions from the various forums was that Nokia Maps V2.0 is a backward step and that Nokia Maps V1.2 was so much better. As a consequence, I downloaded Nokia Maps V1.2 and loaded this up. I used it for a 400 mile round trip with no problem at all - directions were clearly displayed, route calculation was quick and it never lost it's position. Unfortunately, I can only use the route planning for 3 days - free test from Nokia when I connected to see licence details. The
only issue I have is that as my car has Bluetooth, I cannot use the voice navigation whilst using Nokia Maps, however, this is not an issue as I just keep checking the screen.
As I am pretty reliant on being able to get to the various sites without complications, there is no way that I will reload Nokia Maps V2.0 until I can be assured of its reliability. Unfortunately, I can not use the route
planning either as my licence relates to Nokia Maps V2.0. What I want is to either transfer my 2 licences to Nokia Maps V1.2, or have a refund for Nokia Maps V2.0 and then purchase licences for Nokia Maps V1.2.
Any assistance would be gratefully received. I have been in contact with Nokia Care who have suggested reloading maps 2.0, however I have already done this. They now suggest updating the phone software, however, it is at v 30.0.018 (pre-loaded) which is the latest version. I am due to take it in to my local Nokia Care Centre tomorrow and let them look at it.
i've just read the thread you posted on10th dec 2008 about nokia maps v2.0. what was the outcome of your n95?
this is my 1st time on this forum. i've got n95 (silver) that has recently been upgraded to software v31.0.017. I also had to upgrade map loader to get maps v2.
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Was this post helpful? If so, please click on the "Kudos!" star. Thank you!!!!

Hello All,
I had upgraded my firmware again and the chinese font pack came back.
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Nokia N95 8gb video problem

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yes it is very odd!
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N95 8Gb O2 Active Hotmail problem - stopped workin...

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