N95 Nokia Software Updater can't find phone, but P...

Hi,
The Lastest version of Nokia Software Updater can't find my phone(connected via USB). But Nokia PC Suite connects to my phone. Very weird.
I'm running windows vista business, Dell Laptop.
I have checked(using product code:0548763), and my N95 Firmware can be upgraded to v12.#, currently firmware is v11.#
I have disabled my windows firewall, and unistalled my McAffee anti-virus.
I think the issue might be with vista, because i successfully upgraded my phone on windows XP from v10.# to v11.#
But then PC Suite shouldn't work, on vista? I tried adding NSU to data execution protection exclusion list.
Can anyone help?
Thanks
Dasdk

i dont think the problem is with PC OS ..
i have xp and i cant upgrade my N 95 ..
it sometime shows Phone not recognized and sometime it sshows unable to retreive phone info....
this update thing sucks man !!

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N95 : Nokia Software Updater can't find phone

Please help, my N95 has been nothing other than a source of misery since I got it. I'm trying to update the software in a hope that the phone will stop crashing on a regular basis, but NSU doesn't want anything to do with it.
I'm running Windows 2000 and I've used the Nokia site to get the latest version (1.3.85 en) of NSU. I've connected the phone to the computer, Windows detects the phone as expected, but NSU never does. After a long pause I get the extraordinarily useless message:
'Unable to find phone
'1 Please check your phone is switched on and connected to your PC and try locating the phone again
'2 Some phone models require that you select the correct connection type from the phone. In such a case, make sure that you have selected the default or PC Suite mode.
'If the problem persists it means Nokia Software Updater does not support your phone model.'
To answer 1 - the phone is on, connected and I've tried several times.
To answer 2 - I've tried all the modes supported by the N95 including PC Suite mode.
The problem persists, the Nokia site tells me that my phone is supported and that an update is available - so the last part is also wrong.
I've uninstalled NSU, restarted the machine and reinstalled - nothing.
Has anyone got any idea what could be wrong? I'm pretty much at breaking point with the N95 and this is doing nothing to improve my opinion of the machine. I want to like the N95, but it's making things hard. Taking it to a Nokia store is not an option, there are none in my area, there is no over-the-air option to do the update, so I *MUST* use NSU if I want a usable phone.
Thanks in advance.
Mike.

Hi,
Thanks for the quick reply, but no luck so far.
My firewall is ZoneAlarm. I switched it off and tried again with the updater - no luck.
I then reinstalled Nokia PC Suite for the N95 *AND* Nokia Software Updater for the N95, restarted Windows (again disabling ZoneAlarm) and tried to reconnect the phone.
Nothing. PC Suite never finds the phone, NSU gives the same useless error message.
Windows DOES see the phone, if I click on the USB Connect/Disconnect icon in the system tray I see:
Nokia N95 USB Phone Parent
However, the little icon has a yellow warning exclamation mark on it which is usually a sign of trouble. Clicking [Properties] tells me:
Device type: Wireless Communication Devices
Manufacturer: Nokia
Location Nokia N95
Device status
This device cannot start
I'm not sure if this is the cause of the problem.
I've tried using various cables, connecting directly to the computer rather than through a hub, USB 1 rather than USB 2, but still no luck.
Is it time to call an exorcist?
Mike.

5800: Software updater can't find phone

So yeah, the Nokia Software Updater can't find my phone, and the "in-phone" updater gives me an Connection Error. Nokia PC Suite detects my phone just fine, although the Connection Center doesn't.
I'm connecting through a USB directly to the computer.
Any tips? I've updated everything, from drivers to software, and also reinstalled everything twice already. I'm just out of solutions.

If you've the latest firmware version, you have to wait till a new update comes available for your device.
http://www.nokia-asia.com/support/download-software/device-software-update/can-i-update
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Software Update can't find server, but internet connection is good

The Software Update function does not work - "Can't connect to Update Server", and Safari will not load any pages - "CAn't connect to server...". However, Network Diagnostics says that I am connected to the internet, as does Firefox - it loads pages just fine! All other computers in our home network, including my G5 Tower, are performing and access the internet just fine.
Also, for the past 24 hours, whenever I try to reply to an e-mail, or create a new one, mail suddenly crashed. It is very reliable in this way; there are no exceptions! The the newest update/change to my configuration was the update of the 10.4.4 system stuff from Apple, followed a few days later by an update for the 15 in G4 Powerbook battery management.
G4 Powerbook Mac OS X (10.4.4)

I have had this problem ever since upgrading from Panther 10.3.9 to Tiger back in December. It doesn't matter, 10.4 from the DVD, or 10.4.4 upgrade, the problem is the same: Any Apple-based programs don't recognize the connection.
1) Safari says can't connect to any server.
2) Software Update says there's no internet connection.
3) iTunes won't get CD title information from CCDB because it doesn't recognize an internet connection.
4) E-mail messages that have images linked to websites just show question marks.
5) Widgets that require an internet connection (weather, etc.) are blank.
I, too, did all the tests with the Apple system and pings and all that, which all showed the internet connection to be fine.
In this condition, I can use Firefox and Netscape browsers (I'm using Firefox to write this), but not Safari, Shiira, or Internet Explorer--those three don't recognize an internet connection.
When I first upgraded to Tiger, Mail would receive messages but wouldn't send them. After going back and forth between Apple Care and Earthlink, finally it got solved by Earthlink having me change all my settings. So now I can send messages, but still can't see linked images.
Now here's an interesting quirk. I have four user logins on my computer. On one of them, Safari's home page has always been our login for our online banking. For some reason, that always connects. I have figured out over the past weeks that if I go to that login first, and log in to my bank's website FIRST, then I can use the Apple programs on my other logins (iTunes, Software Update, Safari, etc.). Go figure.
I've spent hours on the phone with Apple Care with this problem. They claim they've never heard of this issue from anyone else, but I've seen several people post on this discussion board having the same issue. Apple Care still has not been able to resolve this issue, even after many hours on the phone with them.

N82: Nokia Software Update doesn't find the phone

Hello, I am trying to update the firmware of my Nokia N82, but I get an error message from Nokia Software Updater saying that it doesn't find the phone. I find that strange as Nokia PC Suite indeed finds the phone. The icon on the taskbar says that "AndersMobil is connected".
I've noticed that if I let Nokia PC Suite run at the same time as Nokia Software Updater, this icon shows that the phone is being connected and disconnected several times while Nokia Software Updater tries to find the phone, something that might indicate that the two programs cannot be run at the same time? I tried to run Nokia Software Update alone, but still the program doesn't find the phone.
In Windows Hardware Manager (or Units manager, not sure of the english translation) of Windows XP, "Nokia GSM Phone USB Modem" gives the following error message: "The unit is not working as it should as Windows cannot load the necessary drivers for this unit (Code 31)." Under "Portable Devices" in Hardware Manager/(or Units manager?) the error message "This unit cannot start. (Code 10)" appears for the unit "AndersMobil".
I followed the guidelines on the internet reinstalling Nokia PC Suite and Nokia Software Updater, removing and reinstalling the drivers, but Nokia Software Update still doesn't find the phone, and the same error messages appears in Hardware/Units manager every time.
What do I do?
Regards,
Anders
By the way, I sent an e-mail to Nokia support about this but they still haven't answered although it's been a long time since.
Moderator note: translation removed.
Message Edited by sphere_s on 18-Feb-2008 06:53 AM

See also my post "N82: Remove memory card and click OK" at /discussions/board/message?board.id=smartphones&message.id=79797#M79797
I don't know if that problem might be interconnected with the other in some way or not.
Kind regards,
Anders

E61 Software Updater Can't see phone

HI
My product number is 0531060 and my current firware is 1.0610.04.04
I turn my phone on, plug in the USB lead, select PC Suite. Open PC suite and it shows that the phone is connected.
So I open Software Updater and it disconnects the phone from PC Suite as expected but then says it cant see the phone or software updater can't work with the model phone whcih I know is incorrect.
Am I doing the right things in the right order or why, when PC SUite sees the phone Sodtware Updater can't ?
Cheers
Gary

If you've the latest firmware version, you have to wait till a new update comes available for your device.
http://www.nokia-asia.com/support/download-software/device-software-update/can-i-update
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

N95 Nokia Software Updater

I can t update my nokia n95 bgb , because it says that i have some software missing in my pc, even thought i installed everything. can you help me please???
Moderator's note:
Subject edited.
Message Edited by gcpropulser on 12-Nov-2008 02:19 PM

Did you install "Nokia software uppdater" on your PC?

I did a software update can not find my photos on my ipad

I did a software update on my IPad and now I can't find my photos What did I do wrong?

This fixed the problem:
System Preferences > Bluetooth > advanced - put check mark on ALLOW BLUETOOTH DEVICES TO WAKE THIS COMPUTER. that took care of the problem.
I had unchecked this item awhile back because there were occasions of sleep mode being mysteriously ended (not by me); that action solved that problem. If that condition returns I'll probably just live with it.

Nokia Software Updater doesn't recognise phone

I've just downloaded the Software Updater 1.4.3de and tried but it always complains "Connected phone was not recognised". Nokia PC Suit 6.68.9.0 recognises my E65 correctly. "*#0000#" on th phone shows "2.0633.65.01, 03-10-07, RM-208, Nokia E65". What's wrong?

Guess that makes sense re the IMEI number and also it doesn't have the white Nokia label which usually has the Made in Finland sign......it has a large green label that says BA1
Oh I'll have no problem getting a refund.......I know where he lives and I'm sure Trading Standards will be interested in him as he also sells Tag watches......for £50
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Error 1904 while installing "nokia software update...

Hi, i've just downloaded the new nokia software updater v.1.4.70en but while im trying to install it shows me an error saying :
" Error 1904.Module C:\Program Files\Common Files\Nokia\Tss\Communication API\cmn_usbdcm.dll failed to register. HRESULT -2147220473. Contact your support personnel" and another " Error 1904.Module C:\Program Files\Common Files\Nokia\Tss\Communication API\dtl.dll failed to register. HRESULT -2147220473. Contact your support personnel.".
I put ok and it continues the installation and then it finish.
But the problem is that if i go to the nokia software updater it does not find my phone! Im working on my windows xp sp2 laptop. I also tried on my windows vista laptop and it gave me the same errors! I have no firewalls or antiviruses to block anything! if somebody can help me i would be very gratfull!
I have an nokia E90 V.07.24.0.3 and i want to update it to the last firmware!
Thank you, Olivier!

I have just encountered the same/similar problem and spent an age trying to find a solution both here and through Google with no success. The good news is that after a bit of trial & error I have managed to resolve the issue with a very simple workaround
When installing NSU, continue through the installation until presented with the error message.
Here, grab a pen and paper and note down the full path of the .DLL causing the problem.
Now continue to install (ignoring the error) by clicking on the right arrow.
Once insallation is complete, open the start menu and select 'Run'
Here you need to type "regsvr32" (without quotation marks) followed by a space then the full path of the file you have noted from the error message. (Note - the path should be in quotation marks). As an example, below is exactly what I typed to resolve my issue
regsvr32 "C:\Program Files\Common Files\Nokia\Tss\ProductApiLoader\ta_productapiloader.dll"
Now open NSU and update your handset.
Good luck and remember to feed back your results on this thread for the benefit of others.

Nokia Software Updater doesnt detect my N97 Device

When I plug my phone into my PC via PC Suite mode, the PC Suite software immediately sees the phone and fires right up. I can backup data, send texts through the PC, etc. without an issue.
However, when I try and run Nokia Software Updater to load the newest software, the Software Updater can't find the N97 device. I updated to the newest version of Updater (straight off the Nokia website) and it doesn't make any difference; it just doesn't see the phone (and I've tried in every different USB connection mode).
Please Help, I'd love to update the software, I've been told it improves a lot of things on the phone. Also I've read that it could be that I'm simply not allowed to update this software just yet? It might need to be approved by my provider first etc, is this true?

Try Ovi Suite.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

N97 Software Updater - Fails to find device...

Hi all,
Hoping someone will be able to help...pardon the waffle, but I'll try and be as specific as possible.
I have a Nokia N97 and I'm running Windows Vista Home Premium on my PC.
Every time I try to delete a photo on my N97 I receive the message "General: System Error" - I can't take any photos now...and my phone memory is FULL to capacity (2.0ish Mb free) even though all my photos are saved to mass memory and I can't actually SEE any files in my phone memory folders when I explore them in PC Suite.
I checked the support forums and it was suggested I needed new firmware because the original was buggy.
So off I went to Software Updater on my PC.
On previous occasions, Nokia Software Updater has found my phone without any problems. However, today I plugged it in again and although PC Suite works fine, Software Updater is failing to find my device when it is "Searching for connected device"...
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I can't actually SEE any files in my phone memory folders when I explore them in PC Suite.
USB Mass Storage Mode open in Windows Explorer .
jje

I can not update my N95 using Nokia Software Updat...

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This page might answer your question:
http://linux.sgms-centre.com/nokiafaq/branded-phones/
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

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Nokia 2760 - where can I find a software update?????????????

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This page: http://europe.nokia.com/A4577224 will tell you is NSU has any updates for your phone and what the latest is.
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