N95: Unintentional cancelling of inbound calls

Even tho the phone has been previously locked, when an inbound call occurs retrieving of phone from pocket more likely than not results in the cancel key being touched and the call goes to voice mail. Is there anyway for the N95 to be set such that the slide needs to be open to activate talk or cancel?

It is the worst at my house (town population is 10,000,) but I've recently noticed a huge deficiency in signal strength in other areas that used to get signal as well.  I regularly drive 90 miles round trip for work inside a Verizon 3G map.  I get data, but little to no phone signal.  In a lot of areas I get as high as 3 bars, but it's unstable.  The other day I drove another 50 miles away from that 90 mile route en route to a 100,000 population city (to visit a Verizon store) and completely lost phone signal just 15 miles before the city.  The Verizon reps told me that the bars mean nothing (????)
The first week I had the phone, I was on vacation in a major vacation area 4 hours from home and I got 4G LTE and 5 bars.  Since then I can still get 4G from time to time, and 3G pretty consistently, but the signal only improves sporadically in tiny patches.
With the way some people are responding, I really just think this phone has a weak antenna.  People in larger cities have no problem whatsoever, and that would make sense if they have radio towers all around them.  More power to ya.

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    -Click on the blue box "Still need help? Contact us"

  • IPCC Enterprise: Outbound calls priority over inbound calls

    How can I get outbound calls presented to the agents in SG-A even though there are calls queued to SG-A ?
    My customer wish to service callbacks before queued calls.
    To me it looks like the dialer doesn't issue the reservation call quick enough to get the agent reserved before the queueing mechanism is grabbing him.
    Thanks
    /Claus

    The reason inbound calls take priority is because they are queued.
    With personal callbacks, we try to reserve the agent even if it is currently busy so we have an opportunity to queue them.
    With preview and predictive, we check the skill group once every 2 seconds and only attempt to reserve agents to see if there are available agents. So we won't attempt to reserve an agent if agents are busy with inbound calls. So if you have inbound calls queued up for a skill group that share the same agent pool as the outbound skill group, then those agents will likely be kept too busy with inbound calls. The Dialer won't try to make a reservation request if no agents are available and so there won't be an opportunity to add the calls to queue.
    With Transfer to IVR campaigns, you can queue and route customer calls to agents. This would give you more flexibility, but there are some pros and cons.
    PROS
    You can make smart decisions in the routing script whether it is marked as Answering Machine or Live Voice.
    You don't tie up an agent in reservation call waiting to find a customer.
    You can prioritize the dialer calls over inbound calls in the scripting.
    CONS
    Customers will likely spend some time in queue, and may drop out.
    The scripting to throttle calls is a little trickier.
    The campaign reports and Dialer Detail records no longer tell you whether the call was handled by an agent or not. They stop tracking once the call is sent to the IVR. You only have the inbound call Termination Call Detail records and the inbound skill group and call type to track what happened ot the transfer to IVR calls.
    David

  • Lync Client Crashes on Inbound Calls

    Hello,
    We have a number of users (about half) complaining that Lync 2013 crashes when an inbound call comes in. We are running a fully patched Lync 2013 deployment with a fully patched Lync/Office 2013 deployment. Any suggestions would be helpful. It seems to especially
    plague users connected to their CX700's, but this is not exclusively a problem they experience.

    Hi,
    Would you tell us which model of audio and video device do you use? 
    Please switch an audio device to test the issue.
    Please also un-plug CX700 to test the issue.
    If the issue persists, please check event viewer for further troubleshooting.
    Best Regards,
    Eason Huang
    Eason Huang
    TechNet Community Support

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