N95 will not search for devices

I bought the N95 two days ago from CPW. Everything was fine and I managed to pair my Motorola Bluetooth headset with the N95. I unpaired the device to pair the headset with my work phone. All is well.
However, when I attempted to pair up the headset back with the N95, the phone no longer searches for other devices. The headset itself is fine as I have paired it with another phone, however it would appear that the N95 simply will only pair with another device just the once and will not attempt to do so again.
I went to a CPW store in Canon Street, London this afternoon and they replaced the handset. The man in the store showed me the handset searching for another device, but I had the Bluetooth headset in the lorry and I said that I'd pair it when I have driven off. I tried to pair the unit when I got back to the yard and it doe snot work!
Has anyone else had this problem or have any suggestions as I am loathe to return to the store to obtain yet another handset. The guy in the store mentioned something about a software fix.

As I indicated in my original post, I had attempted to pair the headset with another phone and this was successful.
The link you gave me to update the phone is of no use given that there are currently no updates available for the N95 as the unit is less than a month old.
I have some good news in that I have managed to pair the headset! You have to type in the following to do a reset of the handset: *#7370#. When prompted for the code, insert: 12345.
Unfortunately this resets the unit and all your old settings will have gone including your address book which I have found to my cost! Luckily, there was only a few numbers listed so I can retrieve them easily enough.
However, I can't go resetting the unit each time I have a prob with Bluetooth; a permanent solution has to be found.

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