N95 - Won't Recognise Incoming Calls

Question

Just got the N95 so this might be finger problems or I might have missed a setting somewhere ....
When I get an incoming call it doesn't seem to tie it up with existing contacts. It simply shows the incoming number rather than contact name.
When I try to update the contact data using the incoming number I note that it's in national rather than international format i.e. not +44 etc. It looks as though it can't recognise that 014xxx is the same as +44 14xxx.
Is there any way to get the contact name appearing for an incoming call without having to change my entire contact book from international to national format? Is there some setting I've missed?

Answer 1

There are 4 main reasons why caller recognition fails:
- duplicate phone numbers in contacts
Basically, the phone finds two (or more) possible contact names for the same number, doesn't know which to use, so sensibly opts for showing the number
Fixing this requires a laborious search through your contacts looking for duplicates. If you can't do this in Outlook or another PC tool, then you can use the latest version or the Search tool - just remember to search for PARTS of the number to get around formatting issues, ie: the fact that to the search facility 0208123456 is NOT the same as 0208 123 456.
- using the international dialing code instead of +
eg: 00442081234567 (wrong) instead of [phone]
- brackets around 0 prefixes
If you synch with Outlook and add a country to the contacts address, Outlook changes your beautifully formatted number, [phone] into the absurd and un-usable [phone]
- spaces in numbers
There have been reports of some phones having problems with spaces in numbers with recent firmware upgrades - suddenly phones have stopped recognising [phone] and will only recognise [phone].