N958GB - video pauses during recording

Question

Hello,
I just got my new N958GB last week. I played with the camera and recorded video with no problems. I then went ahead and installed applications, such as yahoo go, youtube, and setup my e-mail. After this was completed, I went ahead and recorded video and noticed that every 3-5 seconds the video recorder will pause. The red light in the front that indicates the recorder is working also turns off when the pauses occur. I then called Nokia and I was advised to return for a replacement which I have done. I then continued troubleshooting, searching the web for other users with the same issue and this seems to be happening to alot of users. There is a fix to this problem, but I don't consider this a fix. Its just a temporary fix, and there's 2 ways. 1. When recording a video choose phone memory instead of mass memory. This will record video without pasues, but your time is limited to the amoutn of memory you have. 2. You can format your mass memory, but you'll loose data, so you have to perform a back up. After formatting your mass memory, you can record video without the pauses. However, after your first video either deleted or saved, the second video and on that you will record will have the pausing problem again. So you'll have to format the mass memory again to be able to record longer video.
In addition, the Nokia Software Update doesn' recognize the phone. I've done the reinstall as advised, and the phone is still not recognized. Is there a difference with N958GB-US and N958GB-UK? The Nokia PC Suite works fine.
Message Edited by vnepo on 06-Apr-2008 11:22 PM
Message Edited by vnepo on 06-Apr-2008 11:25 PM

Answer 1

Have you installed any applications to your n95-4 (n958GB) phone, and installed it to either phone or mass memory? The problem only starts occuring after installing applications to phone or mass memory.
I am not sure if the issue starts after an application is isntalled on phone memory or mass memory.
I have duplicated this issue and IT IS A KNOWN PROBLEM WITH THE N95-4. I duplicated the issue on 2 NOKIA N95-4's. If you install an application, lets say for example youtube for mobile and Yahoo GO on phone memory; the video recording will start to pause every 3 or 5 seconds. This only happens when mass memory is used.
The pausing will not occur if you switch to phone memory. There is no fix and I hope nokia is aware of this problem and hopefully they are working on a fix. I hope the next firmware update will include the fix.