N96 and Nokia Repair in USA

My Nokia N96-3 crashed a few days back while updating the firmware using NSU. I tried reviving it using the instruction posted here, unfortunately nothing worked. After contacting Nokia care couple of times for repair options. I was directed to the Nokia website again to fill the paperwork for repair request to a Nokia service center in Huntsville AL. The website didn't work to send the request was down the first day but I was able to input the IMEI for my phone and print out the paperwork finally the following day. The instructions say to not send accessories/enhancements with the phone unless the problem is because of the accessory. I shipped just my phone to PALCO/NOKIA service center with its backcover and without the accessories like battery,simcard,memorycard. The turn around for the repair time was amazing. It took PALCO just oneday to fix the firmware and my phone was shipped back to me. I received the package yesterday only to find the phone's battery (back cover) cover was missing. I am ok with it too and sent another request and also called Nokia care abou the missing part. On both occasions (over the phone/email) I was told that I should not send an accessory with the phone. I was just surprised to hear that battery cover (back cover) is considered a accessory and not phone part. Anyway, long story short if you are sending your phone for service don't send you phone's back cover with it. PALCO will not send it back to you.

Funnily enough I have about three spare N95 battery covers because they told me to keep mine, yet they sent me a new one with the refurbed phone anyway. So I guess they're not consistent about it. Anyway, the rule of thumb should be "if you can take it off the phone, keep it".
Help I'm trapped in a sig factory.

Similar Messages

N96 and Nokia maps

please help me,
all of a sudden nokia maps on my n96 isn't working.
it loads up to 30% and then displays this message: "cannot open application. Install latest version from nokia/maps"
I got the latest version, used nokia maploader, but it doesn't work. when maploader reads my phone, only voices and services show up.
then I tried to hard reset it, but nokia maps still won't open
what else can i do to get nokia maps runnning again,
thank you
Solved!
Go to Solution.

No problem. Don't get lost.

Nokia N96 and Nokia Communication Centre

hi all,
i back upped my contacts in a csv file and in a txt file.
because the txt file is easier to update a manually add some more info in the txt file.
after i was done i removed all my existing contacts in my phone and import that txt file i had saved.
after 50% it gaves a messages that everything is imported.
BUT.. none of those mobile ore home numbers are imported.
I've got a contact with only email information and website information.
so i thaught.. maybe is something went wrong..
lets import the originally text file in my phone.
same problem.
another try is to import the csv file and this import gave me the same answer...
what do i have to do?
Nokia PC Suite version: 7.0.9.2
PC-verbindingsoplossing:
Versie 8.22.4.0
Nokia Connectivity Cable Driver:
Versie 7.1.6.0
Besturingssysteem:
Microsoft Windows XP 32-bits editie, Service Pack 3
Taal: Nederlands
Taal voor programma's die niet Unicode-compatibel zijn: Nederlands
Gedetecteerde internetbrowsers:
- Microsoft Internet Explorer 7.0 (Standaardbrowser)
- Mozilla Firefox 3.0
Gedetecteerde Bluetooth-stacks:
- Microsoft (Versie: 5.1.2600, Build: 5512)

Hi Thanks for your message
My Operating System is Windows XP SP3
and using the dutch language at my pc as well as on my mobile phone.
there are about 100 contacts on my phone before i exported into a csv and a txt file.
after i imported it there still the 100 contacts but the mobile number isnt imported.
ive manually added 2 contacts through the nokia pc suite (nokia communication centre) export into txt and csv
removed the 2 contacts and import the saved txt file or the csv file.. still the same problem..

Nokia Repair Center And Customer Service

Hello, I am contacting you today regarding a problem that I have with the repair center. The reason that I am contacting YOU, is because no else (Email support or customer services phone numbers) that I have been dealing with seem to know they are doing, and have not been of much assistance at all.
Now here lies the problem,
I sent my Nokia N-8 in for warranty repair and it was received and (supposedly) repaired and sent back to me on 3-14-11. When I received the phone a couple of days later I noticed that the problem was not fixed. So I repacked it and and sent it back with a note describing the problem with the phone in detail.
It was received and signed for by Salas R at the Forth Worth repair center on 3-21-11.
7 days go by and I notice that the "repair status" of my phone changes from "In queue to evaluated for repair" to "Shipped repair original phone" on 3-14-11.
Now how could my phone be shipped on 3-14 when it wasn't received until 3-21.
This was the old ship date and included with it was the old tracking number.
So begins the emails and phone calls.
Every email reply was very generic and could have been sent to anyone, never answering my questions or making any references to my specific problem. (like they didn't even bother reading my email)
There was no indication of when or how this matter would be resolved, only promises of a phone call that took about 3 days and 2 more emails to come.
When I finally received a call on 4-4-11 The person told me that my phone was shipped to me on 3-30-11 but he did not have any tracking information. He said he would get that information and call me back. He did not. So The following day 4-5-11 I called back and I was told that the person who was handling my case was not in and that he would be in at 12:00 pm
Eastern time and he would call me.
He did not call.
So I called back. Now, I was told that they would have to contact the repair center and find out the status of my phone.
You mean to tell me that I been sending emails and making phone calls for a week and nobody has contacted the repair center to find out what happened to my Phone.
What have they been doing?
So this person does call me back about 10 minutes later and says they have lost my phone and that they would send me a new one, BUT, they don't have any in stock.
So I ask him, why is it that on the Nokia website it shows all colors of the N-8 As "IN STOCK".
His reply was "those are for the sales department".
So you mean that if anyone wants to buy a new N-8 you have one for them, But for me, who's phone YOU LOST, You don't have any.
Nothing for the person that has been without a phone for a month now due to YOUR incompetence.
Now I ask you, Is this how you do business. Is this how Nokia operates. I sent my phone for warranty repair and you lost it. SO REPLACE IT.
I understand mistakes are made. We all make mistakes,
But you have to accept responsibility for them. I just want my phone back.
If you have any interest in helping me with this matter here is some information that might be useful to you.
My case number is: 1-11589768441

Unfortunately my friend, as sad and annoying as your story is, this is a user to user help forum and issues such as yours need to be resolved with Nokia Direct, you can try the contact us section on the web site, or persist with the repair centre that lost your phone, but other than offer sympathy, there is nothing anyone here can do to help you
Good luck, and I hope your replacement arrives quickly !
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Nokia N96 and Rover Rover Car-Kit

Hi and Help!
I hope someone can throw some light on a problem I'm having with my Nokia 96 (on 02), which I upgraded from an N95 8Gb at the beginning of December 2008. I have had numerous Nokia Phones (and a Blackberry) all on 02 and all working well with the built in car-kit in my Range Rover Sport. The two are connected via Buluetooth, but I am experiencing the following problems:
Everytime I get in the Car with the phone, it asks if I want to connect and asks me to input the code which I do and it connects. It is listed as authorised but I still have to go through this procedure each time.
When I'm on a call, the quality is good, but after a couple of minutes, I can hear the person on the other end, but the speech is very clipped, and they cannot hear me and as long as we both persevere, the call continues and returns to normal after 20-30 seconds but this issue is repeated every few minutes for the duration of the call. This happens whether I make or recieve calls.
Some of the things I have tried but which have not worked:
02 have replaced the phone and I'm now on my second, brand new unit.
I upgraded the software on both and I'm currently running 12.043, 26/11/08
I have had Land Rover look at the car kit when it was serviced yesterday (26/01/2009). They confimed they had tried it with other Nokia phones and it was working correctly and could not replicate the fault, albeit they weren't using an N96
I have independently checked the Land Rover webpages and confimred that the N96 is compatible
Partial and full reboots.
Deleting and setting up new Bluetooth connections
Changing the Network from Dual to GSM only
Trawling through N96 and Land Rover forum looking for some sort of clue, and I can find absolutely nothing anywhere else!
I hope someone can help as I'm finding this increasingly frustrating and it's knocking my faith in Nokia products, and I'm considering returning to my N95.
Many thanks

Hi,
Have got almost the same problem as you detailed below, however call quality when connected is fine. Even have the same car. Got a brand new N96 after two weeks but it is exactly the same, keeps requesting the pairing and code instead of connecting automatically.
If I cannot get this sorted I will swap for another cheaper phone that will work. Basic Nokias do the trick. Like Nokia have never used anything else.
I hope someone can throw some light on a problem I'm having with my Nokia 96 (on 02), which I upgraded from an N95 8Gb at the beginning of December 2008. I have had numerous Nokia Phones (and a Blackberry) all on 02 and all working well with the built in car-kit in my Range Rover Sport. The two are connected via Bluetooth, but I am experiencing the following problems:
Everytime I get in the Car with the phone, it asks if I want to connect and asks me to input the code which I do and it connects. It is listed as authorised but I still have to go through this procedure each time
Any help would be appreciated but I am guessing that there isn't any,
Thanks
VoteforPedro

My n 72 transmeter is out of order and not repair ...

Hello,
My n 72 transmeter is out of order and not repair able help me for repair.

Take it to a nokia care point. If they cannot repair it then you need to buy a new phone.
Care points/service centres and repair info:
UK • Europe • Asia-Pacific • USA •
Canada • Middle East and Africa
Elsewhere: Click here, select your country, go to the support section, then select repair.

Nokia Suite and Nokia 701 Cable Driver Problems

Hi, I just bought a Nokia 701, and so far I love it, the only real problem I have is that I can't connect it with Nokia Suite through the provided cable, because the driver never get installed properly, everything OBEX fails to install.
So the only real way I can fully connect my Nokia 701 with Nokia Suite is via Bluetooth, but the speeds are dramatically slower. So I'd like to know if there are others having this problem or if I'm the only one. And in case this problem is already known, will there be a solution for it soon?
I also have a Nokia 5800 ExpressMusic and it has the same problem for ages. And it has never been solved, which I think it's pretty bad in a company the size of Nokia.
Just to clarify I'm using Windows 7 at 64 bits, and the latest version of Nokia Suite (3.3), and I'm trying to connect a Nokia 701 and a Nokia 5800, and both get driver incompatibilities that can't be resolved by the automatic Windows 7 search, and can't be resolved by searching for it manually with Windows Update, Windows Compatibility Site says that Nokia 5800 ExpressMusic should be 100% compatible, but, maybe because of the fact that Nokia 701 is relatively new, there is no information on the Windows Compatibility Site, about the device.
Please help me with this problem, it's very important for me to be able to connect both my cellphones via cable to the Nokia Suite application.
A preemptive thank you for all your help.

Hey Sevennikke7, Welcome to the Nokia Forums.
To fix the problem, try the following solutions:
disconnect the USB cable and connect it again.
If you use a USB hub, try connecting the phone directly to the computer.
If you use a USB hub with an external power source, make sure that it has been switched on.
Check the USB cable for problems and replace if necessary.
If your phone asks you for the connection mode that you want to use, make sure that you select Nokia Suite(or PC Suite) on your phone.
Disconnect the cable, restart the computer, and try again.
Keep in mind that if you remove USB devices without using the Safely Remove Hardware tool in the Windows taskbar, connection problems may appear.
Go to Add/Remove Programs in Control Panel (called Programs and Features in Microsoft Windows 7).
Select Nokia Suite in the list of applications and click Change/Remove.
In the dialog that appears, choose Repair.Nokia Suite then check that all the needed files are intact and repairs any errors that were found.
Control Panel > Programs > Programs & features > Nokia Connectivity cable driver, right click and Change/Repair
Try go Control Panel > View Devices > Remove your device profiles and reinstall them.
As both devices cannot connect to your computer I believe it is a problem with drivers inside your PC.
I hope this helps and you manage to resolve your issue. Please get back to me if your problem persists.
Sheldrick
Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

N96 and Mac OS X 10.4.11

Hi
Just taken delivery of my shiny new N96 and seem to have hit a rather large obstacle already...
I attach it via USB to my Mac Mini in order to transfer media onto the drive (in Mass Storage mode) and the problem is that the transfer procedure either locks up completely (it will transfer some of the file and stop) OR it locks up and eventually completes but takes a long time to do so (thirty minutes for a 120MB folder of music) .
Tried http://europe.nokia.com/A4423135 but the software does not recognise the 'phone so cannot sync.
Any suggestions as to what to try appreciated.
Mike

Hey,
Firstly download the NMT 1.3 for tiger www.nokia.com/mac. After the icon comes up in the menu bar, connect the device and then select PC suite mode on the device. Now go to tools & settings -Check for updates now- This will download the N96 device profile to your mac.
All the best.
Cheers
Sandy
Message Edited by sandy2410 on 28-Jan-2009 10:14 AM
Helpful information, then dont forget to hit the kudos star :-) Or say it accepted solution and thanks

Nokia Repair in UK

Hi,
anyone had any experinece of getting a Nokia repaired in UK ? My phone was not working properly so I filled out the online form on this site and posted it off to Thetford a week ago. I have no confirmation that it has been recieved nor recieved an e-mail with a reference I am supposed to use to track the repair. I do not want to get into a situation where I am continually ringing Nokia at my expense. How long do I wait ?
Incidentally on the off chance anyone from Noika is reading. If you use the contact by e-mail option on the repair page on this site your e-mails get bounced back with the messgae that you can not e-mail directly and to use the ask Nokia option. I used the ask Nokia e-mail option but have no reply to that either.
M

Update
telephone call fromm Nokia asking me to confirm my address. I did and then Nokia hung up with no explanation as to why they were asking or giving me any news of my repair.
I called back and was told that their systems went down just at the moment they were calling me. They were unable to update me or confirm if my handset had been recieved.

What firmware do nokia repair centres have ?? also...

I went into my superb nokia repair centre this morning as I had ghosting on my new nokia screen despite only having the phone for a week (i say they are superb cos they also fixed the other day my gps and also lense cover without hassle and only 1hr waiting) when i had a chat with them they said they would replace the screen and also update my firmware ... when i got my phone back and set it up after the hard reset it was a different start up (i had horrendous problems with my firmware before even though id sorted the space problem out on c drive it kept sticking and doing strange things, wifi dropping and spotify not downloading) after nokia have sorted it for me the software is fast, stable and ive had no problems at all despite playing around with it all afternoon .... the screen is superb also ..... question is im on 3 uk who drag their **bleep** in authorising release however do my local repair centre have a different firmware than is on the updater ??? i thought that the firmware had been upgraded as it was fast and stable and didnt check until just now the firmware is the same 20.0.019 im confused i know how to update the firmware and also know all the tweaks but i couldnt get it as stable ..... also the chap said to make sure i bring the phone in when 3 release the firmware and let them update it ......
if you want a superb repair centre go to car phone warehouse near the trafford centre .... (not the ones inside)

If Nokia will not touch it then i would send it back to Expansys for a replacement, if you only had it 3 days before going faulty i would demand a replacement. This is a prime example of you get what you pay for, too many people are shopping all over the world, demanding cheeper prices from box shifters like Expansys. When things go wrong nobody wants to know.
Good luck
Danny b
Nokia Accredited Installer
If my answers help you, give me a Kudos. Its like a pat on the back.

Nokia repairs.

Hi all,
The best way to get my Nokia E71 repaired?I bought my E71 in April from Play.Com,but unfortunately I've dropped it,and now the screen is blank,everything else seems to be working and I've did a backup.I took the phone to the Carphone Warehouse in Ayr,Scotland,which is supposed to be a Nokia Repair Centre,with the phone and all the paperwork which I got from Play.com,but yhey said I needed a receipt with the serial number which I don't have.I only have the transaction details.Can I send the phone to Nokia,and if so,how do I go about it,or should Icontact Play.Com and see if they'll send me an actual receipt?Any replies will be appreciated.
Regards,
sevsam.
Solved!
Go to Solution.

Hi Sevsam,
Yes it's the standard operating procedure for Nokia Care to ask for the official receipt that states the unit's serial number. This is mainly due to their policy that the warranty is only good for the first owner. I'm not too sure how Play.com processes transactions, but they would be your best bet in attaining an official receipt. Double check your transaction documents with them for any sign of the IMEI Number. That woud be the Serial Number Nokia Care needs. Also, make sure you didn't have it openned by "third party service" otherwise, it voids your warranty and yes they will charge you for parts and labour.
I'm a bit worried about the drop. Nokia Care might argue that the damage was brought about by "misuse" and charge you for it anyway. On the bright side, I just had my e63 repaired for not wanting to turn on. Nokia said it was an LCD problem and replaced it free of charge. In hindsight, I think I may have dropped the phone once or twice.

Feedback for nokia repairs

is there some sort of feedback service for nokia repairs?
is there an evaluation form?
I returned my n97 for 3 main reasons, scratched lens, gps not working and primarily and any call on 3G at 900Mhz, was of a quality so low that people literally could never understand what I was saying. Aswell as those 3 main reasons i reported that the phone would crash, freeze, or restart on a daily basis.
This was my experience... with nokia care
1st time they returned my handset and told me it was fine, they reinstalled the firmware, which I was clear I had already done myself.
2nd time they returned my handset, this time flashed to v11 firmware insisting that call qulaity was fine, before I sent it off i was very clear they need to test 900Mhz 3G as it is ONLY this that is faulty (which is what they have in my home town, repair centre is in 2100mhz area) (it already had v12 on it when i sent it off) (fixed lens though)
3rd time I insisted I wanted a new handset, or i would be talking to fair trading. they replaced with someone elses handset (and left some of the old persons settings such as internet profiles on it), (also once again has a scratched lens), but it fixed the call issues. gps is still dodgy as. This phone had someones own purchased screen protector on it, and also had very dirty keyboard and arrows from heavy use with dirty hands. wheras the one I sent away was in 'as new' condition.
So far I have hung onto this phone simply because each time i did this it was AT LEAST a week without my phone, that i am paying through the nose for, and each time it comes back I have to restore my phone and reinstall everything (I also discovered that backups made with the ovi suite beta cannot restore)
I am one very unhappy customer, and I would like to share my experience with nokia repairs via some sort of feedback, aswell as with nokia customers. I beleive that it is only fair that the company receives negative attention when they treat their customers so badly.

Alex... i presume.
I have a similar story as to my 'local' repair centre (Australia too) a couple of years ago and yes I was quite unhappy, although I did eventually (3 times) get the phone replaced.
As for my Carrier (Optus) they are very helpful and prompt, however they were unable to fix a very simple issue that a Local shop fixed in less than 3 days! Firmware issue - dead phone. So in reality... you are 'stuffed' either way!
In 17 years, I have only ever owned 1 phone branded differently to a Nokia but I am starting to think they will not have my next sale.
As for this N97... how bad is some of the things on it?
No office doc reading software unless you buy the software extra?
I have only ever sent 20 sms's according to the Menu heading but inside there are many more than that and the number never changes!
Now I have a Mass Memory Error, that is very annoying and I guess another fight is coming up between the Carrier and Nokia?
Good job I have a good lawyer friend, because I might need I this time!
Stephen

N97 WMA perfomance and Nokia Music Store where is ...

Hi.
I finally decided to redeem my £20 voucher to download some music on my PC then transferred it to my handset. My finding so far is that when I start playing one of the tracks it comes up with "Verifying license informations" every time you play the track/s (thought it supposed to be DRM free).
I also find that when playing the WMA format the handset seems to grind to a halt and takes 30 seconds to come up with the task manager to swap to another application, and then the performance of that app becomes dreadful; for example switching for Gravity twitter client and then kinetic scrolling is more like manual scrolling. However, when playing MP3 the kinetic scrolling is fine, something must be wrong with the WMA codec on the phone.
Anyone else experience the same problems?
Neuk
N95,N96 and N97

Hi
All tracks from Nokia Music Store are DRM protected.
Kind regards,
Elin
http://www.nokia.com/support

Please i have ordered for Bottom Case of white macbook for over 2 months now and the repair status is still processing. is dat normal

please i have ordered for Bottom Case of white macbook (late 2009)for over 2 months now and the repair status is still processing. is dat normal? i really need the bottom case asap, how can i get it

Call Apple. Contact Apple for support and service
This is a user to user forum, we don't work for Apple.

Nokia Ovi Suite and Nokia 5800 crashing after fw u...

When I start my Nokia Ovi Suite (V. 2.2.0.245) it works as usual, I can brows around my content without any problems. As soon as I connect my Nokia 5800 XM (RM-356 V. 51.0.006) it crashes. Worked just fine before I upgraded to the latest version on the phone.
===============================================================
I get the following error reported from Windows XP:
===============================================================
AppName: nokiaovisuite.exe
AppVer: 2.2.0.245
ModName: msvcr90.dll
ModVer: 9.0.30729.4148
Offset: 0003b000
01/09/2010 16:43:48 (OviSuite) - ERROR   - DAL_Plugin_PCCS, Thread 12, Line 168,    .\Application\CDalPCCSDevice.cpp, CDalPCCSDevice::getHandle(): DAL failure detected: (0) converted from PCCS error [0x0: Ok] / DA_OpenCA / @ CDalPCCSDevice::getHandle (.\Application\CDalPCCSDevice.cpp:168)
01/09/2010 16:43:48 (OviSuite) - ERROR   - DAL_Plugin_PCCS, Thread 12, Line 168,    .\Application\CDalPCCSDevice.cpp, CDalPCCSDevice::getHandle(): DAL failure detected: (102) converted from PCCS error [0x80100023: Device do not support operation] / DA_OpenCA / @ CDalPCCSDevice::getHandle (.\Application\CDalPCCSDevice.cpp:168)
01/09/2010 16:43:48 (OviSuite) - ERROR   - CommonUtilities, Thread GUI, Line 393,   .\Application\platform\win\WindowsNetworkUtils.cpp, CWindowsNetworkUtils:etNAMProxySettings(): Could not found proxy server for Url!
01/09/2010 16:43:47 (OviSuite) - INFO    - AO Action: Id = 21 Oper = Start Result = 0 Classname = CAOCheckInstallationsOperation Resource = Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 15
01/09/2010 16:43:47 (OviSuite) - INFO    - AO Action: Id = 20 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010020 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 14
01/09/2010 16:43:47 (OviSuite) - INFO    - AO Action: Id = 19 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010019 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 13
01/09/2010 16:43:46 (OviSuite) - INFO    - AO Action: Id = 18 Oper = Assign Result = 0 Classname = DeviceMemoryStatusReader Resource = 355225038859660 Content = {2468e4ca-72d2-6000-9000-e48a86b1f700} Queue = 8
01/09/2010 16:43:46 (OviSuite) - INFO    - AO Action: Id = 17 Oper = Start Result = 0 Classname = CAOGetContentCapability Resource = 355225038859660 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 8
01/09/2010 16:43:45 (OviSuite) - INFO    - AO Action: Id = 16 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010016 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 12
01/09/2010 16:43:44 (OviSuite) - INFO    - AO Action: Id = 15 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010015 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 11
01/09/2010 16:43:44 (OviSuite) - INFO    - AO Action: Id = 14 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010014 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 10
01/09/2010 16:43:44 (OviSuite) - INFO    - AO Action: Id = 13 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010013 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 9
01/09/2010 16:43:46 (OviSuite) - INFO    - AO Action: Id = 12 Oper = Finish Result = 0 Classname = DeviceInitializer Resource = 355225038859660 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 8
01/09/2010 16:43:40 (OviSuite) - INFO    - AO Action: Id = 11 Oper = Finish Result = 0 Classname = PlantImeiFile Resource = 355225038859660 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 8
01/09/2010 16:43:36 (OviSuite) - INFO    - AO Action: Id = 10 Oper = Finish Result = 0 Classname = CContactContentObjectsOperation Resource = 8000000000000001 Content = {41803f8d-ddf7-4bac-9fc4-e54d248305d5} Queue = 4
01/09/2010 16:43:32 (OviSuite) - INFO    - AO Action: Id = 9 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010009 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 7
01/09/2010 16:43:32 (OviSuite) - INFO    - AO Action: Id = 8 Oper = Start Result = 0 Classname = CDalPccsDeviceObjects Resource = 355225038859660_persistent Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 6
01/09/2010 16:43:32 (OviSuite) - INFO    - AO Action: Id = 7 Oper = Finish Result = 0 Classname = ProxyResolverOperation Resource = 8000000000010007 Content = {2468e4ca-72d2-4248-8ce7-e48a86b1f783} Queue = 5
01/09/2010 16:43:36 (OviSuite) - INFO    - AO Action: Id = 6 Oper = Finish Result = 0 Classname = CContactContentObjectsOperation Resource = 8000000000000001 Content = {41803f8d-ddf7-4bac-9fc4-e54d248305d5} Queue = 4
01/09/2010 16:43:33 (OviSuite) - INFO    - AO Action: Id = 5 Oper = Finish Result = 0 Classname = CContactContentObjectsOperation Resource = 8000000000000001 Content = {41803f8d-ddf7-4bac-9fc4-e54d248305d5} Queue = 4
Nokia M Platform 2.6.195 (NLib 0.8.641)
Nokia M Data Store opened at location "C:\Documents and Settings\Petri\Local Settings\Temp\Nokia Remote Data Store\355225038859660-mtp\DataBase\MDataStore.db3"
Nokia M Platform 2.6.195 (NLib 0.8.641)
Nokia M Data Store opened at location "c:\docume~1\Petri\locals~1\applic~1\nokia\nokiad~1\Thumbnail\DataBase\MDataStore.db3"
Nokia M Platform 2.6.195 (NLib 0.8.641)
Nokia M Data Store opened at location "c:\docume~1\petri\locals~1\applic~1\nokia\nokiad~1\DataBase\MDataStore.db3"
Nokia M Data Store opened at location "C:\Documents and Settings\Petri\Local Settings\Application Data\Nokia\Nokia Data Store\Thumbnail\DataBase\MDataStore.db3"
Nokia M Data Store opened at location "C:\Documents and Settings\Petri\Local Settings\Application Data\Nokia\Nokia Data Store\DataBase\MDataStore.db3"
01/09/2010 16:43:39 (OviSuite) - INFO    - DalDataModel: deviceConnected 355225038859660
01/09/2010 16:43:39 (OviSuite) - INFO    - DalDataModel: oviDevicemediaAdded (USB)355225038859660
01/09/2010 16:43:39 (OviSuite) - INFO    - DalDataModel: oviDeviceConnected 355225038859660
01/09/2010 16:43:36 (OviSuite) - ERROR   - CommonWidgets, Thread GUI, Line 192,   .\Application\CommonHomeWidget\StackHomeAnimation.cpp, StackHomeAnimation::updateAnimation(): Pixmap count needs to be at least 1
01/09/2010 16:43:36 (OviSuite) - ERROR   - MapsPlugin, Thread GUI, Line 482,   .\Application\ItemsPane.cpp, CItemsPane::showItemsPaneNoData(): ShowItemsPaneNoData error 1013
01/09/2010 16:43:30 (OviSuite) - ERROR   - CommonWidgets, Thread GUI, Line 491,   .\Application\CommonNavigationPane2\CommonNavigationPane.cpp, CCommonNavigationPane::getSelectedIndexes(): Selection model is NULL!
01/09/2010 16:43:28 (OviSuite) - ERROR   - MessagesPlugin, Thread GUI, Line 834,   .\Application\ItemsView.cpp, CItemsView::getMessageModel(): m_pMsgFilter is NULL. Could not get message model.
01/09/2010 16:43:28 (OviSuite) - ERROR   - CommonUtilities, Thread   6, Line 393,   .\Application\platform\win\WindowsNetworkUtils.cpp, CWindowsNetworkUtils:etNAMProxySettings(): Could not found proxy server for Url!
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System config :
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OS Name   Microsoft Windows XP Professional 32-bit
Version   5.1.2600 Service Pack 3 Build 2600
Processor x86 Family 6 Model 15 Stepping 6
GenuineIntel 2.66 Mhz
ASUS StrikerExtreme ACPI BIOS Revision 1801, 2008-10-23
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Troubleshooting so far:
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Uninstall Ovi and re-download from Nokia web. Reinstalled Ovi Suite but that didn't work.
I then uninstalled all Ovi and all Nokia related software, cleaned Registry and reinstall Ovi Suite: Failed to fix.
Then I installed Nokia PC Suite 7.1.40.1 which worked just fine with 5800 XM (RM-356 V. 51.0.006). I had no problems making backups or to synchronize.
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How to solve this problem?

LOL
I just tried Nokia Ovi Suite again to copy the full error report that it sends to Microsoft.... lo and behold it started to work again?????
======================================================
This I did before I tried
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Then I installed Nokia PC Suite 7.1.40.1 which worked just fine with 5800 XM (RM-356 V. 51.0.006). I had no problems making backups or to synchronize with Nokia PC Suite.
Made a complete backup on my phone.
Installed Nokia Software Updater and I reinstall the latest FW 51.0.006 to my phone.
Then I organized my content for a few minutes.
Shut down Nokia PC Suite and Nokia Software Updater.
Started up Nokia Ovi Suite.
Connected my phone and clicked on PC-Suite on the options.
It now works again????
Something happened when I installed PC Suite that enabled me to use my Nokia 5800 with Ovi Suite again.

N96 and Nokia Repair in USA

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